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Internet Explorer keeps shutting down

Discussion in 'All Other Software' started by sam$man, Apr 18, 2004.

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  1. sam$man

    sam$man Thread Starter

    Joined:
    Apr 18, 2004
    Messages:
    1
    First time user so thanks for any help in advance. I'm running windows XP on a fairly new Dell computer. My internet explorer will not stay open and automatically shuts down. Connectivity is fine, in fact I can get one browser window to stay open after clicking on the icon continuously forever until one eventually stays open, but this is annoying and doesn't always work. I downloaded netscape and it works fine but I need explorer to axcess some neccessary work sites. I have spent hours on the phone with Dell tech guys and we have done just about everything from re-installing explorer from the add remove list to going back to a previous days settings. I do not want to completely re-install everything on my computer, as they said was my last option, I just want to fix the explorer program. Once again, I appreciate any assistance.

    Thanks for the replies, these are the results from the Hijacjthis. I have no idea what any of it means. I apologize if this is not the form you needed it in. Let me know how else I can help you to help me. :eek:

    Logfile of HijackThis v1.97.7
    Scan saved at 6:51:44 PM, on 4/19/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\WINDOWS\system32\cisvc.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WIN2000\guru.exe
    C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
    C:\Program Files\eFax Messenger Plus\HotTray.exe
    C:\Program Files\eFax Messenger Plus\Dllcmd32.exe
    C:\WINDOWS\system32\cidaemon.exe
    C:\WINDOWS\system32\cidaemon.exe
    C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe
    C:\Program Files\Dell AIO Printer A940\dlbabmon.exe
    c:\win2000\AppDesk.exe
    C:\WIN2000\mtrans.exe
    C:\PROGRA~1\Netscape\Netscape\Netscp.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\WIN2000\WINFORM.EXE
    C:\PROGRA~1\EFAXME~1\Hotpls32.exe
    C:\hijackthis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://rd.companion.yahoo.com/slv/ycheck/as/*http://www.yahoo.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.hcad.org/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://server224.smartbotpro.net/7search/?hklm
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://rd.yahoo.com/customize/sbcydsl/defaults/sp/*http://www.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://rd.yahoo.com/customize/sbcydsl/defaults/su/*http://www.yahoo.com
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://rd.companion.yahoo.com/slv/ycheck/as/*http://search.yahoo.com/search?p=%s
    N3 - Netscape 7: user_pref("browser.startup.homepage", "http://www.yahoo.com/"); (C:\Documents and Settings\David\Application Data\Mozilla\Profiles\default\s3g6b2hg.slt\prefs.js)
    N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\David\Application Data\Mozilla\Profiles\default\s3g6b2hg.slt\prefs.js)
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: Yahoo! Companion BHO - {13F537F0-AF09-11d6-9029-0002B31F9E59} - C:\Program Files\Yahoo!\Common\ycomp5,0,8,0.dll
    O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
    O2 - BHO: WinShow module - {6CC1C918-AE8B-4373-A5B4-28BA1851E39A} - C:\Documents and Settings\David\Application Data\winshow\winshow.dll
    O2 - BHO: winlink module - {6CC1C91A-AE8B-4373-A5B4-28BA1851E39A} - C:\Documents and Settings\David\Application Data\winlink\winlink.dll
    O2 - BHO: (no name) - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Common\ycomp5,0,8,0.dll
    O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
    O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
    O4 - HKCU\..\Run: [WinTOTAL Scheduler] C:\WIN2000\guru.exe
    O4 - HKCU\..\Run: [Mozilla Quick Launch] "C:\Program Files\Netscape\Netscape\Netscp.exe" -turbo
    O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
    O4 - Global Startup: eFax Tray Menu.lnk = C:\Program Files\eFax Messenger Plus\HotTray.exe
    O4 - Global Startup: Live Menu.lnk = C:\Program Files\eFax Messenger Plus\Dllcmd32.exe
    O9 - Extra button: Related (HKLM)
    O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
    O9 - Extra button: Real.com (HKLM)
    O9 - Extra button: MoneySide (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
    O12 - Plugin for .tif: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin5.dll
    O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
    O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
    O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
    O16 - DPF: {238F6F83-B8B4-11CF-8771-00A024541EE3} - http://thecnet.houstonexp.com/wficat.cab
    O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
    O16 - DPF: {450B3434-1297-11D3-88F1-004005388A0D} (ShowCase.ImageBag) - https://www.realestatecoursesonline.com/REWeb/Downloads/ShowCase.CAB
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://bin.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,72/mcinsctl.cab
    O16 - DPF: {5D68B82D-C79F-4FFC-83C0-8D0FC794CEF2} (alaWeb.clsGetStats) - file://C:\WIN2000\CONTENT\cabs\alaWeb.CAB
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37874.8789351852
    O16 - DPF: {AED6797A-D608-11D4-89D2-00105AA3C57F} (alaGrid.TechDocSearch) - file://C:\WIN2000\CONTENT\cabs\alaGrid.CAB
    O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://bin.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,15/mcgdmgr.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {DED22F57-FEE2-11D0-953B-00C04FD9152D} (CarPoint Auto-Pricer Control) - http://autos.msn.com/components/ocx/autopricer/autopricer.cab
     
  2. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Download Hijackthis.
    Create a folder on your hard drive and save it there.
    Unzip the file and extract it to the folder you have created.
    Scan your machine, then click on Save Log.

    Post a copy back here and someone will be happy to review it.

    Don't make any changes until instructed to do so.
     
  3. MustBNuts

    MustBNuts

    Joined:
    Aug 21, 2003
    Messages:
    2,016
    My brother had the same problem just a couple of weeks ago. And along with Hijackthis, we went through the Add/Remove Programs (in Control Panel) and took off some of the apps/programs that seemed to have been covertly installed through internet and IE started working again.

    MBN
     
  4. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Doesn't look too bad, lets start with these:

    Download Spybot http://www.sherrylynn.us/privacypolicy.htm

    Make sure to follow the instructions for updates prior to running the scan.

    Click on "Search For updates" After the search has completed, the available Updates will be listed. Choose which Updates you would like to Download. Click "Download updates." The Updates will self install. The screen will change and the program will come back and be ready to use.

    Sometimes the default Download Location will produce an Error. If that happens, look in the right panel. There you will find a small arrow next to the name of the current Download site. Click on it for a list of alternate sites. One of those should be able to retrieve the files you have selected.

    Scan, click on fix problems then reboot.

    Next:

    Download AdAware http://www.lavasoftusa.com/support/download/

    Before you scan with AdAware, check for updates of the reference file by clicking

    on "Check for updates now", connect.


    Click on Start, Use custom scanning options, Customize.

    Make sure the following settings are made and on -------"ON=GREEN"

    "Scan within archives"
    "Scan active processes"
    "Scan registry"
    "Deep scan registry"
    "Scan my IE Favorites for banned URL"
    "Scan my host-file"

    Click on Tweak,
    Select scanning engine and click on "Unload recognized processes during scanning"
    Select cleaning engine and click on "Automatically try to unregister objects prior to deletion" and "Let windows remove files in use at next reboot"

    Then click "proceed" to save your settings.

    Click on Next

    Run the scan and fix everything.

    Post another HJT log for review.
     
  5. Spanish

    Spanish

    Joined:
    May 9, 2004
    Messages:
    1
    My internet explorer keeps shutting itself down, i downloaded hijack as suggested, im very new to this game can anybody help :confused:
     
  6. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Spanish, Welcome to TSG!!

    Please post your log in a new thread. Click on the Security Forum, then click on New Thread.
     
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