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INternet Explorer Missing

Discussion in 'Windows XP' started by nfinit1, Mar 23, 2004.

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  1. nfinit1

    nfinit1 Thread Starter

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    Hey All
    I have just been called by a friend who cannot connect open internet explorer but can go to windows update
    After having her look around
    She is missing the iexplore.exe....in fact the whole Internet Explorer folder is gone

    How can she reinstall Internet Explorer
    This is a windows xp system with DSL
     
  2. PC_Wiz

    PC_Wiz

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    What happen if you cut and paste this in the run command line, then press enter:

    C:\Program Files\Internet Explorer\IEXPLORE.EXE
     
  3. nfinit1

    nfinit1 Thread Starter

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    PC Wiz....when we do that we encounter a problem
    PC WIz there is no Internet Explorer folder in program files
    When we do a search there is no Iexplore.exe
     
  4. nfinit1

    nfinit1 Thread Starter

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    How can we install IE on her machine
    I am in atlanta, she is Fla
     
  5. PC_Wiz

    PC_Wiz

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    What error message do you get when you type: C:\Program Files\Internet Explorer\IEXPLORE.EXE under start/run?

    Does she has an icon under "start/programs" named internet explorer?

    Did you check the Program Files foldet to see if Internet Explorer folder is present?

    Follow this steps 1st. Then we proceed from there.
     
  6. nfinit1

    nfinit1 Thread Starter

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    PC wiz...the error was that it could not find Iexplore.exe
    We did a search and in the program files directory there is no internet explorer folder
    but she can got to control panel type in
    type in a url and get to some websites...she gets the cannot find iexplore.exe when she tries to get to some others
     
  7. nfinit1

    nfinit1 Thread Starter

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    Ok here is the scenario
    Windows XP machine
    Cannot access the internet through IE6 Shortcut

    C:\Program Files\Internet Explorer\iexplore.exe from RUN
    Could not run...... XP could not find Iexplore.exe

    We did a search for iexplore.exe file was not found
    Open Windows Explorer there is no Internet Explorer Folder in C:\Program Files....

    Now, User can get to internet using control panel but cannot use links
    User has to type in the url...user cannot use any links
    Since there is no IE at all
    emailed user link to Microsoft to install IE 6 service pack1
    User typed in Url...and successfully was taken to Page
    WHen user attempted to install IE6sp1 message came up saying that newer version of IE was discovered on system and then it closes
    I my self was able to download and install.

    ANy help??? Suggestions???
    I am thinking virus
     
  8. Bob Cerelli

    Bob Cerelli

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    Not everything shows when you try and search from the Windows Explorer.

    Try opening up a CMD prompt
    Change to the root of the C: drive ( cd\ )
    Then run "dir iexplore.exe /s" - no quotes.
    Note the location of the file.

    You can then put a shortcut on the desktop

    Another possibility is to load the powertoys for XP. In the Desktop section is where you can add the icon back on the desktop.

    http://www.microsoft.com/windowsxp/pro/downloads/powertoys.asp
     
  9. nfinit1

    nfinit1 Thread Starter

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    OK BOb
    We found the files using your text command
    we found iexplorer.exe in system32\dllcache and C:\Program Files\Internet Explorer
    The problem is...we can find the files in DOS or by Command Prompt
    But in windows XP there are no folders for dllcache nor Internet Explorer
     
  10. Bob Cerelli

    Bob Cerelli

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    That's one reason I don't always trust the search results from the Windows Explorer

    Try starting it
    Go to Tools / Folder Options / View
    Check Show hidden files and folders
    Uncheck Hide protected operating system folders (just be careful)

    You might also try TweakUI mentioned earlier. I'd rather have the real icon there than a shortcut since you can change a lot of the properties of IE much easier that way.
     
  11. nfinit1

    nfinit1 Thread Starter

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    We created the shortcut
    and IE opened but then closed because Iexplore.exe could not be found
    I think she may have a virus because she doesnt have any virus protection software.....and she has a DSL connectio
     
  12. PC_Wiz

    PC_Wiz

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  13. Bob Cerelli

    Bob Cerelli

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    From the original post, you said you could get to Windows Update.

    Doesn't that use the Internet Explorer to make the connection?

    You might try it again and see what program is being used at that point.
     
  14. nfinit1

    nfinit1 Thread Starter

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    Hey Bob
    It was a virus......She has panda...it did find two viruses...I dont know the names but now
    when she reboots...XP will not load
    she gets
    IRQL_NOT_LESS_R_EQUAL...

    How can we do a restore for boot up???
     
  15. Bob Cerelli

    Bob Cerelli

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    Can you boot to safe mode.

    Also, there is no need to double post your questions to another forum.
     
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