1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Internet Explorer Program Downloads

Discussion in 'Web & Email' started by margie821, Jan 28, 2003.

Thread Status:
Not open for further replies.
Advertisement
  1. margie821

    margie821 Thread Starter

    Joined:
    Dec 7, 2002
    Messages:
    57
    I have been unable to download any program (exe.) in my Internet Explorer. They download as it shows in the bottom left toolbar which says "downloading" but when it's finished all that shows up is a white blank page with a small rectangle box in the left-hand corner of the screen with a tiny red square, tiny green circle and a blue pyramid inside of the small retangle box. It doesn't download the program. Ocassionally I can switch to Netscape browser which will download and put the program in the folder I direct. The problem being is that Internet Explorer is my default browser and I very seldom ever have Netscape open except when this problem arises in Internet Explorer. Any help or explanation one might have why I have this problem is greatly appreciated. I've had it for a long time now and am finally trying to address it before I pull all my hair out!!! Until I upgraded to Internet Explorer 6.0 from 5.5 I never had this problem. I can't say I'm impressed with Internet Explorer 6.0.
    Thanks in advance!
     
  2. suzi

    suzi

    Joined:
    Dec 27, 2002
    Messages:
    362
    Check your internet options under tools, internet options, internet zone, click custom settings and see if downloads are enabled.
     
  3. margie821

    margie821 Thread Starter

    Joined:
    Dec 7, 2002
    Messages:
    57
    Suzi,

    Thank you for your response but I don't have anyplace that says internet zone after clicking internet options nor could I find anything that said custom settings under any of the tabs I looked in internet options.
     
  4. TonyKlein

    TonyKlein Malware Specialist

    Joined:
    Aug 26, 2001
    Messages:
    10,392
    This is a familiar issue, and it's usually due to an ActiveX control on your computer having been uninstalled or deleted, while entries for the add-in program or ActiveX control still remain in the registry.

    Quicktime or Netzip plugins are the main culprits.

    This is how it's solved:

    Create a new Text file on your desktop, and paste the following bold text into it:


    REGEDIT4

    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Plugins\Extension]



    Save as Extension.reg (save as 'all files' )

    Doubleclick it, and answer 'yes' when asked whether you want to merge the contents of the file into the registry.

    Reboot.

    This ought to solve your problem.

    Good luck,
     
  5. margie821

    margie821 Thread Starter

    Joined:
    Dec 7, 2002
    Messages:
    57
    Thank you Tony for your response but while I hope I don't sound too ignorant, I have never created a text file on my desktop and am at a loss as to how to do so. So, if yourself or someone could explain it to a "novice" like myself, I would appreciate it.
    Thanks again!
    Margie
     
  6. TonyKlein

    TonyKlein Malware Specialist

    Joined:
    Aug 26, 2001
    Messages:
    10,392
    It's very simple:

    RIGHT-click your mouse anywhere on your Desktop, and choose New > Text document from the context menu.

    Alternatively, go to Start > Run, and type Notepad
    Then click OK.
     
  7. margie821

    margie821 Thread Starter

    Joined:
    Dec 7, 2002
    Messages:
    57
    Tony, I did as you explained, (thank you!) but when I followed the instructions you gave "Doubleclick it, and answer 'yes' when asked whether you want to merge the contents of the file into the registry."

    Doubleclick it, and answer 'yes' when asked whether you want to merge the contents of the file into the registry.

    nothing came up asking me whether I wanted to merge the contens of the file into the registry.

    Margie

    P.S. Yes, it WAS very simple yet I had never had the ocassion to do so and was unaware that option was available! I keep learning something new which is a good thing, I think!
     
  8. Balzac

    Balzac Guest

    When you're saving Extension.reg in notepad you have to put quotation marks around "Extension.reg"

    open notepad and copy and past the bolded text info Tony gave you.....In Notepad goto the gray toolbar and where it says file click once then choose save as.... in the drop down menu

    Where it says save in-- make sure you click the folder up and make it desktop so you can find the file.

    Where it says File name put this: "Extension.reg"

    Where it says Save as Type, click the arrow and choose All Files(*.*)

    Click save.
     
  9. margie821

    margie821 Thread Starter

    Joined:
    Dec 7, 2002
    Messages:
    57
    Thank you Balzac, I did as you instructed and I was able to doubleclick and got a icon for Extension as was instructed to me and I then clicked yes etc. I rebooted, then went to the email I received giving me a site to download an upgrade to Ad-aware Plus 6.0 exe which downloaded but once downloaded it came up with the blank white page with the rectangle box in the left-hand corner again so obviously for some reason that didn't fix my problem unfortunately. ;-(
    Margie
     
  10. bandit429

    bandit429

    Joined:
    Feb 11, 2002
    Messages:
    4,962
    When you clicked the icon,,were you asked 'merge with the registry"?
     
  11. margie821

    margie821 Thread Starter

    Joined:
    Dec 7, 2002
    Messages:
    57
    To Bandit, the answer is yes. And I clicked "Yes" when asked if I wanted to merge with the Registry then I rebooted.
    Margie
     
  12. bandit429

    bandit429

    Joined:
    Feb 11, 2002
    Messages:
    4,962
    Press these buttons all at once but just one time,,when the small window opens,,write everything you see then click cancel and post it back here. remember together once,,,,,,ctrl+alt+del

    I had that same problem once,,I think the only way I got it fixed was to revert back to 5.5
     
  13. margie821

    margie821 Thread Starter

    Joined:
    Dec 7, 2002
    Messages:
    57
    Bandit where should I be when I click Ctrl, Alt, Delete? Hope that's not a stupid question!!
     
  14. margie821

    margie821 Thread Starter

    Joined:
    Dec 7, 2002
    Messages:
    57
    Bandit, if I were to revert back to IE 5.5 where would I find it to download and do I uninstall IE 6.0? If so, I assume after I download, if I can (seeing as I'm having a problem downloading programs) I uninstall 6/0?
    Thanks,
    Margie
     
  15. bandit429

    bandit429

    Joined:
    Feb 11, 2002
    Messages:
    4,962
    Press the buttons ctrl alt del at any time. To revert back to 5.5 go to add/remove programs and select to uninstall 6.0,,then you will have the options to repair I E 6 or Revert to a previous version of IE,, try either choice. You can decide.

    You could also go to start,,,run and type in scanreg click ok, to see if you have a problem with the registry, read the result and select no when asked if you would like to backup. This might be the best first choice. Then post the result.
     
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/115855

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice