Internet Explorer shuts down

[spoiled_brat109]

I have adware but can't get rid of it. I run Norton 2004, free AVG, AdAware,
Spybot, and Hijack.
I get this error:
C:\System Volume Information\-restore{A52B9333-0388-4BCA-9C88-7ECB161F3534}\RP148\A0031875.Exe.
Could not find the main class. Program will exit
also
Data1.dat was not found.
I can't find those things on my computer and Norton or the others won't get
rid of them.....
AVG pops up and says:
Trojan horse Downloader.Keenval.c is found in file..to get rid of it run AVG...
I do that but it doesn't work.
I think I have this done before it shuts down....better hurry.
Please help.
Thanks so much......
this is what hijack says:
Logfile of HijackThis v1.97.7
Scan saved at 11:23:12 PM, on 4/12/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common files\updater\wupdater.exe
C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\PROGRA~1\Grisoft\AVG6\avgserv.exe
C:\WINDOWS\ehome\ehSched.exe
C:\Program Files\FontLoader\FontLoader.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Photodex\ProShowGold\ScsiAccess.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Updates from HP\137903\Program\BackWeb-137903.exe
C:\PROGRA~1\INCRED~1\bin\IMApp.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Real\Update_OB\rnathchk.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Norton AntiVirus\OPScan.exe
C:\Documents and Settings\Administrator\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus.../*http://www.yahoo.com/ext/search/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ie/defaults/sp/ymsgr/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.rr.com/flash/index.cfm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://us9.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us9.hpwis.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapps.yahoo.com/customize/ie/defaults/stp/ymsgr*http://my.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus.../*http://www.yahoo.com/ext/search/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ie/defaults/sp/ymsgr/*http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://red.clientapps.yahoo.com/customize/ie/defaults/stp/ymsgr*http://my.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/customize/ie/defaults/su/ymsgr/*http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ie/defaults/su/ymsgr/*http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://us9.hpwis.com/
R3 - URLSearchHook: IncrediFindBHO Class - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - C:\PROGRA~1\INCRED~2\BHO\INCFIN~1.DLL
O1 - Hosts: 12.129.205.209 search.netscape.com12.129.205.209 sitefinder.verisign.com
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll
O2 - BHO: MyWay Search Assistant BHO - {04079851-5845-4dea-848C-3ECD647AA554} - C:\Program Files\MyWay\SrchAstt\1.bin\MYSRCHAS.DLL (file missing)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: (no name) - {4E7BD74F-2B8D-469E-C0FF-FD60B590A87D} - C:\PROGRA~1\COMMON~1\Real\Toolbar\RealBar.dll
O2 - BHO: NavErrRedir Class - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - C:\PROGRA~1\INCRED~2\BHO\INCFIN~1.DLL
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {F36C1198-FC6B-4012-9928-DFA76FB56CC3} - C:\WINDOWS\GAMhelper.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: HP View - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpdtlk02.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: REALBAR - {4E7BD74F-2B8D-469E-C0FF-FD60B590A87D} - C:\PROGRA~1\COMMON~1\Real\Toolbar\RealBar.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [MSConfig] C:\update\All\msconfig.exe /auto
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [WebSavingsfromEbates] javaw -cp "C:\Program Files\WebSavingsfromEbates\System\Code" Main lp: "C:\Program Files\WebSavingsfromEbates"
O4 - HKLM\..\Run: [updater] C:\Program Files\Common files\updater\wupdater.exe
O4 - HKLM\..\Run: [IncredimailDownloader] C:\WINDOWS\DOWNLO~1\imloader.exe
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe /STARTUP
O4 - HKLM\..\Run: [SpyHunter] C:\Program Files\SpyHunter\SpyHunter.exe
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [IncrediMail] C:\PROGRA~1\INCRED~1\bin\IncMail.exe /c
O4 - HKCU\..\Run: [FontLoader] C:\Program Files\FontLoader\FontLoader.exe
O4 - HKCU\..\Run: [SpySweeper] C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe /0
O4 - Global Startup: Updates from HP.lnk = C:\Program Files\Updates from HP\137903\Program\BackWeb-137903.exe
O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
O8 - Extra context menu item: Web Savings - file://C:\Program Files\WebSavingsfromEbates\System\Temp\ebateswebsavings_script0.htm
O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O9 - Extra button: MUSICMATCH MX Web Player (HKLM)
O9 - Extra button: MoneySide (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst0401.cab
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yse/ymmapi_416.dll
O16 - DPF: {C02226EB-A5D7-4B1F-BD7E-635E46C2288D} (Toontown Installer ActiveX Control) - http://download.toontown.com/sv1.0.10.10/ttinst.cab
O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Tool) - http://sc.groups.msn.com/controls/PhotoUC/MsnPUpld.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {F00F4763-7355-4725-82F7-0DA94A256D46} (IMDownloader Class) - http://www2.incredimail.com/contents/setup/downloader/imloader.cab
O16 - DPF: {F5820AD3-9B20-423E-B2AA-7AF2B4055746} (CRegistryDownload Class) - http://download.paltalk.com/download/0.x/regdload.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab

 

[Pancake]

Start off by fixing these and repost to log and let us know if its fixed things

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus...rch/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/cus...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.rr.com/flash/index.cfm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://us9.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us9.hpwis.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapps.yahoo.com/cus...://my.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus...rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/cus...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://red.clientapps.yahoo.com/cus...://my.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/cus...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/cus...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://us9.hpwis.com/
R3 - URLSearchHook: IncrediFindBHO Class - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - C:\PROGRA~1\INCRED~2\BHO\INCFIN~1.DLL
O1 - Hosts: 12.129.205.209 search.netscape.com12.129.205.209 sitefinder.verisign.com
O2 - BHO: NavErrRedir Class - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - C:\PROGRA~1\INCRED~2\BHO\INCFIN~1.DLL
O8 - Extra context menu item: Web Savings - file://C:\Program Files\WebSavingsfromEbates\System\Temp\ebateswebsavings_script0.htm

You will also need to remove this from the file system.

C:\Program Files\Common files\updater\wupdater.exe

Download and run: CWShredder


Before running these, do the following:
Delete temp internet files and history.
Turn off system Restore.
When finished,
Turn system Restore back on.

 

[spoiled_brat109]

I deleted what you said and this is what I have now.
Logfile of HijackThis v1.97.7
Scan saved at 12:12:50 AM, on 4/13/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common files\updater\wupdater.exe
C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\PROGRA~1\Grisoft\AVG6\avgserv.exe
C:\WINDOWS\ehome\ehSched.exe
C:\Program Files\FontLoader\FontLoader.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Photodex\ProShowGold\ScsiAccess.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Updates from HP\137903\Program\BackWeb-137903.exe
C:\PROGRA~1\INCRED~1\bin\IMApp.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Real\Update_OB\rnathchk.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\IncrediMail\bin\IncMail.exe
C:\Documents and Settings\Administrator\Local Settings\Temp\Temporary Directory 2 for hijackthis.zip\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Norton AntiVirus\OPScan.exe

O2 - BHO: MyWay Search Assistant BHO - {04079851-5845-4dea-848C-3ECD647AA554} - C:\Program Files\MyWay\SrchAstt\1.bin\MYSRCHAS.DLL (file missing)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: (no name) - {4E7BD74F-2B8D-469E-C0FF-FD60B590A87D} - C:\PROGRA~1\COMMON~1\Real\Toolbar\RealBar.dll
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {F36C1198-FC6B-4012-9928-DFA76FB56CC3} - C:\WINDOWS\GAMhelper.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: HP View - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpdtlk02.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: REALBAR - {4E7BD74F-2B8D-469E-C0FF-FD60B590A87D} - C:\PROGRA~1\COMMON~1\Real\Toolbar\RealBar.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll (file missing)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [MSConfig] C:\update\All\msconfig.exe /auto
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [WebSavingsfromEbates] javaw -cp "C:\Program Files\WebSavingsfromEbates\System\Code" Main lp: "C:\Program Files\WebSavingsfromEbates"
O4 - HKLM\..\Run: [updater] C:\Program Files\Common files\updater\wupdater.exe
O4 - HKLM\..\Run: [IncredimailDownloader] C:\WINDOWS\DOWNLO~1\imloader.exe
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe /STARTUP
O4 - HKLM\..\Run: [SpyHunter] C:\Program Files\SpyHunter\SpyHunter.exe
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [IncrediMail] C:\PROGRA~1\INCRED~1\bin\IncMail.exe /c
O4 - HKCU\..\Run: [FontLoader] C:\Program Files\FontLoader\FontLoader.exe
O4 - HKCU\..\Run: [SpySweeper] C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe /0
O4 - Global Startup: Updates from HP.lnk = C:\Program Files\Updates from HP\137903\Program\BackWeb-137903.exe
O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O9 - Extra button: MUSICMATCH MX Web Player (HKLM)
O9 - Extra button: MoneySide (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst0401.cab
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yse/ymmapi_416.dll
O16 - DPF: {C02226EB-A5D7-4B1F-BD7E-635E46C2288D} (Toontown Installer ActiveX Control) - http://download.toontown.com/sv1.0.10.10/ttinst.cab
O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Tool) - http://sc.groups.msn.com/controls/PhotoUC/MsnPUpld.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {F00F4763-7355-4725-82F7-0DA94A256D46} (IMDownloader Class) - http://www2.incredimail.com/contents/setup/downloader/imloader.cab
O16 - DPF: {F5820AD3-9B20-423E-B2AA-7AF2B4055746} (CRegistryDownload Class) - http://download.paltalk.com/download/0.x/regdload.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab

I don't know how to delete temp. internet files and history on XP. I've done it
before, but I don't remember how. I also have no idea how to turn off system restore. or turn it back on .
sorry, I don't mean to sound so stupid, but I take pain meds that don't let me
remember things.....
Internet Explorer seems too be staying on longer now.....last time it shut me
off just as soon as wrote that post...I got done with it just in time. I hope this is a good sign.....
Thanks a bunch....you seem to understand what the problem is. Your making
me feel better already...but I won't stop now.
What's next......
Pat

 

[spoiled_brat109]

I did get the internet files and history deleted.
I don't know where to find the CW Shredder
Thanks a bunch.
Pat

 

[Pancake]

Run it and take these out and that should be it.
O4 - HKLM\..\Run: [updater] C:\Program Files\Common files\updater\wupdater.exe
C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll (file missing)

To turn off System Restore
Right click on My Computer and go to "Properties" in the drop menu. Click on the "Restore System" tab and tick the box and click on OK. When you have finished running CWShredder http://www.majorgeeks.com/download4086.html just untick the box to put System Restore back on again.

 

[spoiled_brat109]

I went to the site,but could not find how to download the CWShredder.
I ran Norton and got this:
backup-2004041 Adware Inced
I Aint.dll Adware Binet
InecFind BHO.dll Adware Inced
msbb321.dll Adware N Case
Updater Install 1 Adware Keenval
Updater.exe Adware Keenval

I tell Norton to delete but it doesn't.
Pat

 

[spoiled_brat109]

I found the CW Shredder........I ran it....Then I ran Norton....
I still have all the same adware on my computer.....I still have all 6 of them.
The ones I told you about before.
I don't know what too do anymore...I've run all the things I can find to get rid of this and nothing works.....
Any more ideas?
Thanks
Pat

 

[Pancake]

Nortons should have removed them so try this..

Turn off System Restore
Restart the computer in Safe mode.
Uninstall KeenValue using the Add/Remove Programs utility.

Click Start > Control Panel.
In the Control Panel window, double-click Add or Remove Programs.Remove Keenval.
Run a full system scan and delete all the files detected as Adware.Keenval.

Run HJT again and repost the log

 

[spoiled_brat109]

well, it's never dull here......Now, I looked at the help to see how to start in
safe mode, and this error message popped up:
Maliciou Script detected
High Risk
Your computer is halted and needs to do something about this script-
Object File System Object
Activity Get File
File Help Ctr.exe

That's what's going on now....I'll try too look somewhere else to see how too
start in safe mod.....
Thanks... I'm still trying...Don't give up on me please.
Pat

 

[spoiled_brat109]

Someone told me to use the F1 key to get the Safe Mode. I tried that, and
I got a lot of stuff too choose from, but not safe mod.....I tried looking at
Microsoft, but couldn't find anything there....Would you mind helping me with
that?????Please.....I'm sorry for being such a pain....
Pat

 

[spoiled_brat109]

I ran House Calls,and it said nothing showed up..
I ran Norton and there were still the same 6 at risk adware.
Could someone tell me if this adware can hurt anyone elses computer??? Are
these only a risk too me? I really need to know an answer too this please.
Thanks so much for all the help.....I'd still like too know how to start XP in
safe mode.......Please....
Pat

 

[Pancake]

Keep tapping F8 at bootup for safe mod.Adware will only affect you.Itslows you down by downloading ads while you are on the net and reports what sites you visit.

 

[spoiled_brat109]

I opened in Safe mode, I looked in control panel for Keenval......it was not
listed.....Now what?
I also tried to do a search.......and nothing came up.
now what?????
thanks for helping .... I'll be trying different things.
I'm not giving up, but waiting for your help.
Pat

 

[Pancake]

Did you double click Add Remove in the Control Panel ??? This should be so easy to remove.Try this site..
http://sarc.com/avcenter/venc/data/adware.keenval.html

 

[spoiled_brat109]

No.....It wasn't listed in the control panel.
There was no Keenval listed .
I tried searching for it and it dosen't come up there either.
Ok...I'm going to check out the page you told me about.
Thanks....I'm not giving up..I'm going to get this done.....
Thanks for the help.......Please don't give up on me....I may be slow, but
i'm not giving up.
Pat