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Internet Explorer taking up 99% of CPU

Discussion in 'Virus & Other Malware Removal' started by ohlund, Oct 5, 2003.

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  1. ohlund

    ohlund Thread Starter

    Joined:
    Oct 5, 2003
    Messages:
    38
    Over the past few weeks Internet Explorer has been taking up 99% of my CPU which ends up freezing all the time when I am on the internet. This will not happen if I switch web pages frequently but if I stop on a webpage for too long then go to a new webpage then it freezes. I'm not a computer tech by any means so I need all the help I can get.

    When this happens I hit control, alt and delete and cancel the IEXPLORER.EXE which is taking up 99% usually.


    I have downloaded the "hijackthis" program recommended to me by others and here are the scan results:

    Logfile of HijackThis v1.97.2
    Scan saved at 11:24:36 AM, on 10/5/2003
    Platform: Windows XP (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 (6.00.2600.0000)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\System32\Grxp4exe.exe
    C:\Program Files\Winamp\Winampa.exe
    C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
    C:\WINDOWS\System32\P2P Networking\P2P Networking.exe
    C:\program files\altnet\points manager\points manager.exe
    C:\Program Files\D-Tools\daemon.exe
    C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe
    C:\WINDOWS\winmgts\winmgts_.exe
    C:\Program Files\ICQ\ICQ.exe
    C:\PROGRA~1\Grisoft\AVG6\avgserv.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\PROGRA~1\Altnet\DOWNLO~1\asm.exe
    C:\WINDOWS\System32\wuauclt.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\Saga\Super Popup Blocker\popkill.exe
    C:\DOCUME~1\Greg\LOCALS~1\Temp\Rar$EX00.113\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.websearch.com/ie.aspx
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.skuttlbut.com/ctchl
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.websearch.com/ie.aspx
    R3 - URLSearchHook: (no name) - {D6DFF6D8-B94B-4720-B730-1C38C7065C3B} - C:\PROGRA~1\COMMON~1\BTLINK\btlink.dll
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: HTML Source Editor - {85810C93-C14C-11D5-BC4B-0050BA28E4FE} - C:\WINDOWS\System32\popkill.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: (no name) - {8A05273A-2EA5-42DE-AA75-59EA7D9D50D7} - (no file)
    O3 - Toolbar: (no name) - {ACB1E670-3217-45C4-A021-6B829A8A27CB} - (no file)
    O3 - Toolbar: &SearchBar - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - C:\Program Files\MyWay\myBar\1.bin\MYBAR.DLL
    O3 - Toolbar: WhyPPC - {92F02779-6D88-4958-8AD3-83C12D86ADC7} - C:\WINDOWS\Downloaded Program Files\toolbar.dll
    O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
    O4 - HKLM\..\Run: [Gravis Xperience Driver Support] Grxp4exe.exe /init
    O4 - HKLM\..\Run: [Explorer] C:\WINDOWS\System32\EXPLORER.EXE
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\Winampa.exe"
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
    O4 - HKLM\..\Run: [WT GameChannel] C:\Program Files\WildTangent\Apps\GameChannel.exe
    O4 - HKLM\..\Run: [P2P Networking] C:\WINDOWS\System32\P2P Networking\P2P Networking.exe /AUTOSTART
    O4 - HKLM\..\Run: [AltnetPointsManager] c:\program files\altnet\points manager\points manager.exe -s
    O4 - HKLM\..\Run: [DAEMON Tools-1033] "C:\Program Files\D-Tools\daemon.exe" -lang 1033
    O4 - HKLM\..\Run: [windows auto update] msblast.exe
    O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe /STARTUP
    O4 - HKLM\..\Run: [Super Popup Blocker] C:\Saga\Super Popup Blocker\popkill.exe
    O4 - HKLM\..\Run: [Mirabilis ICQ] C:\Program Files\ICQ\ICQNet.exe
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
    O4 - HKCU\..\Run: [cpntmgc] C:\WINDOWS\winmgts\winmgts_.exe
    O4 - HKCU\..\RunOnce: [ICQ] C:\Program Files\ICQ\ICQ.exe -trayboot
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O8 - Extra context menu item: &IE Toolbar search - res://C:\WINDOWS\Downloaded Program Files\toolbar.dll/SEARCH.HTML
    O8 - Extra context menu item: Power Search - res://C:\PROGRA~1\COMMON~1\MSIETS\msiets.dll//iemenu
    O9 - Extra button: WhyPPC (HKLM)
    O9 - Extra 'Tools' menuitem: WhyPPC (HKLM)
    O9 - Extra button: HuntBar (HKLM)
    O9 - Extra button: ICQ Pro (HKLM)
    O9 - Extra 'Tools' menuitem: ICQ (HKLM)
    O9 - Extra button: ICQ Lite (HKLM)
    O9 - Extra 'Tools' menuitem: ICQ Lite (HKLM)
    O9 - Extra button: Related (HKLM)
    O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Messenger (HKLM)
    O16 - DPF: ConferenceRoom Java Client - http://web.webchat.org/java/cr.cab
    O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/c381/chat.cab
    O16 - DPF: Yahoo! Pool 2 - http://download.games.yahoo.com/games/clients/y/potb_x.cab
    O16 - DPF: Yahoo! Spelldown - http://download.games.yahoo.com/games/clients/y/sdt1_x.cab
    O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
    O16 - DPF: {03F998B2-0E00-11D3-A498-00104B6EB52E} (MetaStreamCtl Class) - https://components.viewpoint.com/MTSInstallers/MetaStream3.cab?url=developer.viewpoint.com
    O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
    O16 - DPF: {1C955F3B-5B32-4393-A05D-24B4970CD2A1} (Video Class) - http://stream10k.redhotnetworks.com/cabs/videox.cab
    O16 - DPF: {2253F320-AB68-4A07-917D-4F12D8884A06} (ChainCast VMR Client Proxy) - http://64.124.45.181/downloads/ccpm_0237.cab
    O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
    O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52...pple.com/bonnie/us/win/QuickTimeInstaller.exe
    O16 - DPF: {4620BC29-8B8E-4F4E-9D92-1DB6633D6793} (SurferNETWORK Plugin) - http://rd1.surfernetwork.com/surferplugin.ocx
    O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - http://207.188.7.150/304ab3ffaa0d94fc9218/netzip/RdxIE2.cab
    O16 - DPF: {75D1F3B2-2A21-11D7-97B9-0010DC2A6243} (SecureLogin.SecureControl) - http://secure2.comned.com/signuptemplates/ActiveSecurity.cab
    O16 - DPF: {7CF052DE-C74F-421B-B04A-3B3037EF5887} (CCMPGui Class) - http://64.124.45.181/chaincast/proxy/CCMP.cab
    O16 - DPF: {8A05273A-2EA5-42DE-AA75-59EA7D9D50D7} - http://www.trafficsyndicate.com/TB/Cabs/T_64/toolbar_new.cab
    O16 - DPF: {92F02779-6D88-4958-8AD3-83C12D86ADC7} (WhyPPC) - http://69.57.140.27/~popinads/tbar/toolbar.cab
    O16 - DPF: {94742E3F-D9A1-4780-9A87-2FFA43655DA2} - http://usa-scripts.downloadv3.com/binaries/DialHTML/EGDHTML_pack_XP.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/public/chat/msnchat45.cab



    HELP!
     
  2. ohlund

    ohlund Thread Starter

    Joined:
    Oct 5, 2003
    Messages:
    38
    I really need some help, anyone????



    bump
     
  3. ohlund

    ohlund Thread Starter

    Joined:
    Oct 5, 2003
    Messages:
    38
    bump
     
  4. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    Check the following items in HijackThis, close all browser windows, and click "fix checked":

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.websearch.com/ie.aspx
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.websearch.com/ie.aspx
    R3 - URLSearchHook: (no name) - {D6DFF6D8-B94B-4720-B730-1C38C7065C3B} - C:\PROGRA~1\COMMON~1\BTLINK\btlink.dll

    O3 - Toolbar: (no name) - {8A05273A-2EA5-42DE-AA75-59EA7D9D50D7} - (no file)
    O3 - Toolbar: (no name) - {ACB1E670-3217-45C4-A021-6B829A8A27CB} - (no file)
    O3 - Toolbar: &SearchBar - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - C:\Program Files\MyWay\myBar\1.bin\MYBAR.DLL

    O4 - HKLM\..\Run: [Explorer] C:\WINDOWS\System32\EXPLORER.EXE

    O4 - HKLM\..\Run: [AltnetPointsManager] c:\program files\altnet\points manager\points manager.exe -s

    O4 - HKLM\..\Run: [windows auto update] msblast.exe

    O4 - HKCU\..\Run: [cpntmgc] C:\WINDOWS\winmgts\winmgts_.exe

    O8 - Extra context menu item: &IE Toolbar search - res://C:\WINDOWS\Downloaded Program Files\toolbar.dll/SEARCH.HTML
    O8 - Extra context menu item: Power Search - res://C:\PROGRA~1\COMMON~1\MSIETS\msiets.dll//iemenu

    O9 - Extra button: HuntBar (HKLM)

    >> reboot afterwards and be sure to delete

    C:\WINDOWS\System32\EXPLORER.EXE

    Do NOT confuse this with Explorer.exe in C:\Windows, which is your legitimate Explorer.

    C:\WINDOWS\winmgts\winmgts_.exe

    You may need to reboot in Safe Mode to delete these

    You should also install, Update and run either or both:

    Spybot Instructions and Download
    Ad-Aware Home Page and Ad-Aware 6: Reference Guide by Winchester73

    And update and run your Antivirus program in Safe Mode.

    Post another Scanlog when ready. I will move this to the Security forum.

    http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001060608000039

    By the way, there is little doubt most of these problems are the result of indiscriminate use of Kazaa and P2P Networking.

    If you want to do a clean uninstall of those, try Kazaabegone:

    http://www.spywareinfo.com/~merijn/files/kazaabegone.zip
     
  5. ohlund

    ohlund Thread Starter

    Joined:
    Oct 5, 2003
    Messages:
    38
    Okay,

    So I deleted all the items using hijackthis like you said

    I could not find C:\WINDOWS\System32\EXPLORER.EXE on my computer so I didn't delete it :)

    C:\WINDOWS\winmgts\winmgts_.exe Has been deleted


    I installed spybot and got rid of 10 or so things.

    I installed ad-aware 6 and got rid of 222 items.

    I ran kazaabegone.zip - I think kazaa was a main problem like you said

    I then ran my anti-virus program, it came up with 1 virus and it was easily removed.

    I am happy to say that everything seems better, faster and best of all, the IEXPLORER.EXE hasn't started using 99% of the CPU! since doing these tasks.

    I have included a new scanlog after completing all of this for you to look over and confirm it is good to go.

    I cannot thank you enough for this help. I would have truly been lost without it! Thanks so much!!!! :)










    Logfile of HijackThis v1.97.2
    Scan saved at 11:21:47 PM, on 10/6/2003
    Platform: Windows XP (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 (6.00.2600.0000)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\Grxp4exe.exe
    C:\Program Files\Winamp\Winampa.exe
    C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
    C:\WINDOWS\System32\P2P Networking\P2P Networking.exe
    C:\Program Files\D-Tools\daemon.exe
    C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe
    C:\Program Files\ICQ\ICQ.exe
    C:\PROGRA~1\Grisoft\AVG6\avgserv.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\WINDOWS\System32\wuauclt.exe
    C:\Saga\Super Popup Blocker\popkill.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Documents and Settings\Greg\Desktop\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.skuttlbut.com/ctchl
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: HTML Source Editor - {85810C93-C14C-11D5-BC4B-0050BA28E4FE} - C:\WINDOWS\System32\popkill.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
    O4 - HKLM\..\Run: [Gravis Xperience Driver Support] Grxp4exe.exe /init
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\Winampa.exe"
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
    O4 - HKLM\..\Run: [WT GameChannel] C:\Program Files\WildTangent\Apps\GameChannel.exe
    O4 - HKLM\..\Run: [P2P Networking] C:\WINDOWS\System32\P2P Networking\P2P Networking.exe /AUTOSTART
    O4 - HKLM\..\Run: [DAEMON Tools-1033] "C:\Program Files\D-Tools\daemon.exe" -lang 1033
    O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe /STARTUP
    O4 - HKLM\..\Run: [Super Popup Blocker] C:\Saga\Super Popup Blocker\popkill.exe
    O4 - HKLM\..\Run: [Mirabilis ICQ] C:\Program Files\ICQ\ICQNet.exe
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
    O4 - HKCU\..\RunOnce: [ICQ] C:\Program Files\ICQ\ICQ.exe -trayboot
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O9 - Extra button: WhyPPC (HKLM)
    O9 - Extra 'Tools' menuitem: WhyPPC (HKLM)
    O9 - Extra button: ICQ Pro (HKLM)
    O9 - Extra 'Tools' menuitem: ICQ (HKLM)
    O9 - Extra button: ICQ Lite (HKLM)
    O9 - Extra 'Tools' menuitem: ICQ Lite (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Messenger (HKLM)
    O16 - DPF: ConferenceRoom Java Client - http://web.webchat.org/java/cr.cab
    O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/c381/chat.cab
    O16 - DPF: Yahoo! Pool 2 - http://download.games.yahoo.com/games/clients/y/potb_x.cab
    O16 - DPF: Yahoo! Spelldown - http://download.games.yahoo.com/games/clients/y/sdt1_x.cab
    O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
    O16 - DPF: {03F998B2-0E00-11D3-A498-00104B6EB52E} (MetaStreamCtl Class) - https://components.viewpoint.com/MTSInstallers/MetaStream3.cab?url=developer.viewpoint.com
    O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
    O16 - DPF: {1C955F3B-5B32-4393-A05D-24B4970CD2A1} (Video Class) - http://stream10k.redhotnetworks.com/cabs/videox.cab
    O16 - DPF: {2253F320-AB68-4A07-917D-4F12D8884A06} (ChainCast VMR Client Proxy) - http://64.124.45.181/downloads/ccpm_0237.cab
    O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
    O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52...pple.com/bonnie/us/win/QuickTimeInstaller.exe
    O16 - DPF: {4620BC29-8B8E-4F4E-9D92-1DB6633D6793} (SurferNETWORK Plugin) - http://rd1.surfernetwork.com/surferplugin.ocx
    O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - http://207.188.7.150/304ab3ffaa0d94fc9218/netzip/RdxIE2.cab
    O16 - DPF: {75D1F3B2-2A21-11D7-97B9-0010DC2A6243} (SecureLogin.SecureControl) - http://secure2.comned.com/signuptemplates/ActiveSecurity.cab
    O16 - DPF: {7CF052DE-C74F-421B-B04A-3B3037EF5887} (CCMPGui Class) - http://64.124.45.181/chaincast/proxy/CCMP.cab
    O16 - DPF: {8A05273A-2EA5-42DE-AA75-59EA7D9D50D7} - http://www.trafficsyndicate.com/TB/Cabs/T_64/toolbar_new.cab
    O16 - DPF: {92F02779-6D88-4958-8AD3-83C12D86ADC7} (WhyPPC) - http://69.57.140.27/~popinads/tbar/toolbar.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/public/chat/msnchat45.cab
     
  6. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    Excellent. The new log looks good except that I guess you will have to manually remove P2P Networking. I though Kazaabegone would remove it but evidently not. I'm not sure what use it is without Kazaa anyway.

    Check these two items in HijackThis and then click "fix checked":

    O4 - HKLM\..\Run: [P2P Networking] C:\WINDOWS\System32\P2P Networking\P2P Networking.exe /AUTOSTART

    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

    ^^^ this is just a Windows developers debugging utility of no use to anyone without the expertiese and tools to use it.

    >> After rebooting you can delete the P2P Networking folder in system32.

    That should do it. You're most welcome for the help!
     
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