internet explorer

[mm21]

the internet explorer on my laptop wont open... i click to open it, and it starts to, but then an error mesage pops up... the message suggests restarting the computer and i've tried that several times, and i shut down and after a while rebooted but nothing...

all the message says is "we have encountered a problem and will close explorer"

is there anything i can try to fix this problem?

thanks...

 

[Del]

What operating system are you running?

 

[TonyKlein]

Is there a "details" button in that error message?

If so, click it, ansd please tell us what it says there.

 

[mm21]

Windows ME

and the message gives me the option to see the technical report...
i tried to copy it and paste it here because its so long, but i can't copy it...

 

[TonyKlein]

All we're really interested in is the first line: the main error message.

Example: "Iexplore caused an invalid page fault in module Mshtml.dll".

 

[mm21]

the error message just says "internet explorer has encountered a problem and needs to close"...
then it gives me the option to send a report to microsoft and to see the details of the report...
when i open the report, it doesnt give me an error like the example u gave me, but it lists all the modules all the down, and then the memory ranges....

in the beginning of the report it says things like flags, exceptions, addresses....

 

[mm21]

ok, i opened it up again to see the messages i got and i got this information...

AppName: iexplore.exe AppVer: 6.0.2600.0

ModName: mfc42.dll

ModVer: 6.0.8665.0 Offset: 0005bf55



i hope this info is somewhat useful