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Internet Expolorer Trouble

Discussion in 'Windows XP' started by airwalkskate, Jan 17, 2007.

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  1. airwalkskate

    airwalkskate Thread Starter

    Joined:
    Mar 27, 2003
    Messages:
    91
    I'm having trouble when opening internet explorer it takes forever to load up, once it's loaded however it works at normal speed it always does then if I try to open another window or pop up it once again takes forever. Also I've been having some random pop ups for virus scanners even if I visit safe sites. Is there something I could do to fix this?

    Thanks for any help.
     
  2. valis

    valis Moderator

    Joined:
    Sep 24, 2004
    Messages:
    77,788
    might have some malware.


    Please do this:

    · Click here to download HJTsetup.exe
    · Save HJTsetup.exe to your desktop.
    · Doubleclick on the HJTsetup.exe icon on your desktop.
    · By default it will install to C:\Program Files\Hijack This.
    · Continue to click Next in the setup dialogue boxes until you get to the Select Additional Tasks dialogue.
    · Put a check by Create a desktop icon then click Next again.
    · Continue to follow the rest of the prompts from there.
    · At the final dialogue box click Finish and it will launch Hijack This.
    · Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
    · Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
    · Come back here to this thread and Paste the log in your next reply.
    · DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.

    Be patient and a security expert will be along to assist you with this shortly. They can be identified by the gold badge next to their name.


    when you post the results, I'll tell you if you are infected, and if so, we'll get you moved to security. If you are not infected, we'll go about clearing the cache, cookies, all that stuff.
     
  3. airwalkskate

    airwalkskate Thread Starter

    Joined:
    Mar 27, 2003
    Messages:
    91
    Logfile of HijackThis v1.99.1
    Scan saved at 4:07:02 PM, on 1/17/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\oobe\msoobe.exe
    C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
    C:\WINDOWS\system32\inetsrv\inetinfo.exe
    C:\WINDOWS\System32\snmp.exe
    C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    c:\program files\internet explorer\iexplore.exe
    c:\program files\internet explorer\iexplore.exe
    c:\program files\internet explorer\iexplore.exe
    C:\Program Files\Google\GoogleToolbarNotifier\1.2.908.5008\GoogleToolbarNotifier.exe
    c:\program files\internet explorer\iexplore.exe
    C:\Program Files\Hijackthis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
    O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - (no file)
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O11 - Options group: [JAVA_IBM] Java (IBM)
    O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
    O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation - C:\WINDOWS\system32\NMSSvc.exe
    O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
     
  4. valis

    valis Moderator

    Joined:
    Sep 24, 2004
    Messages:
    77,788
    are you using both symantec and avg antiviruses? That can cause issues.
     
  5. airwalkskate

    airwalkskate Thread Starter

    Joined:
    Mar 27, 2003
    Messages:
    91
    I uninstalled all I could from Norton and installed AVG last night. Is there something else I should be looking for that Norton left behind?

    Also, I only have one window open are there suppose to be so many c:\program files\internet explorer\iexplore.exe open?
     
  6. valis

    valis Moderator

    Joined:
    Sep 24, 2004
    Messages:
    77,788
    First download AVG Anti-Spyware from HERE and save that file to your desktop.
    This is a 30 day trial of the program
    1. Once you have downloaded AVG Anti-Spyware, locate the icon on the desktop and double-click it to launch the set up program.
    2. Once the setup is complete you will need run AVG Anti-Spyware and update the definition files.
    3. On the main screen select the icon "Update" then select the "Update now" link.
      • Next select the "Start Update" button, the update will start and a progress bar will show the updates being installed.
    4. Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
    5. Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
    6. Under "Reports"
      • Select "Automatically generate report after every scan"
      • Un-Select "Only if threats were found"
    Close AVG Anti-Spyware, Do Not run a scan just yet, we will shortly.
    1. Reboot your computer into SafeMode. You can do this by restarting your computer and continually tapping the F8 key until a menu appears. Use your up arrow key to highlight SafeMode then hit enter.
      IMPORTANT: Do not open any other windows or programs while AVG Anti-Spyware is scanning, it may interfere with the scanning proccess:
    2. Lauch AVG Anti-Spyware by double-clicking the icon on your desktop.
    3. Select the "Scanner" icon at the top and then the "Scan" tab then click on "Complete System Scan".
    4. AVG Anti-Spyware will now begin the scanning process, be patient this may take a little time.
      Once the scan is complete do the following:
    5. If you have any infections you will prompted, then select "Apply all actions"
    6. Next select the "Reports" icon at the top.
    7. Select the "Save report as" button in the lower left hand of the screen and save it to a text file on your system (make sure to remember where you saved that file, this is important).
    8. Close AVG Anti-Spyware and reboot your system back into Normal Mode and post the results of the AVG Anti-Spyware report scan.
     
  7. airwalkskate

    airwalkskate Thread Starter

    Joined:
    Mar 27, 2003
    Messages:
    91
    ---------------------------------------------------------
    AVG Anti-Spyware - Scan Report
    ---------------------------------------------------------

    + Created at: 10:14:42 PM 1/17/2007

    + Scan result:



    C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe -> Downloader.Agent.awf : No action taken.
    C:\Program Files\Analog Devices\SoundMAX\Smax4.exe -> Downloader.Agent.awf : No action taken.
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe -> Downloader.Agent.awf : No action taken.
    C:\Program Files\Google\GoogleToolbarNotifier\1.2.908.5008\GoogleToolbarNotifier.exe -> Downloader.Agent.awf : No action taken.
    C:\Program Files\Intel\PROSetWired\NCS\PROSet\PRONoMgr.exe -> Downloader.Agent.awf : No action taken.
    C:\Program Files\QuickTime\qttask.exe -> Downloader.Agent.awf : No action taken.
    C:\Program Files\iTunes\iTunesHelper.exe -> Downloader.Agent.awf : No action taken.
    C:\System Volume Information\_restore{4C964E10-183A-4366-A576-EACD60A0F151}\RP3\A0018825.rbf -> Downloader.Agent.awf : No action taken.
    C:\Documents and Settings\Paul\Cookies\[email protected][1].txt -> TrackingCookie.Com : No action taken.
    C:\Documents and Settings\Paul\Cookies\[email protected][2].txt -> TrackingCookie.Euroclick : No action taken.
    C:\Documents and Settings\Paul\Cookies\[email protected][2].txt -> TrackingCookie.Statcounter : No action taken.
    C:\Documents and Settings\Paul\Cookies\[email protected][1].txt -> TrackingCookie.Yieldmanager : No action taken.


    ::Report end
     
  8. valis

    valis Moderator

    Joined:
    Sep 24, 2004
    Messages:
    77,788
    okay, let's empty the cookies and cache.

    Please download ATF Cleaner by Atribune.
    This program is for XP and Windows 2000 only

    • Double-click ATF-Cleaner.exe to run the program.
      Under Main choose: Select All
      Click the Empty Selected button.
    If you use Firefox browser
    • Click Firefox at the top and choose: Select All
      Click the Empty Selected button.
      NOTE: If you would like to keep your saved passwords, please click No at the prompt.
    If you use Opera browser
    • Click Opera at the top and choose: Select All
      Click the Empty Selected button.
      NOTE: If you would like to keep your saved passwords, please click No at the prompt.
    Click Exit on the Main menu to close the program.
    For Technical Support, double-click the e-mail address located at the bottom of each menu.


    let me know how much space it freed up (it gives a byte amount when it's done, and if there is a lot to clean, it can take up to 10 minutes or so), and whether or not IE is working better afterwards.
     
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