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Internet frequently drops

Discussion in 'Networking' started by pr0wler, May 10, 2009.

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  1. pr0wler

    pr0wler Thread Starter

    Joined:
    Aug 27, 2002
    Messages:
    143
    I've had this problem for the last 3-4 months or so, I'm running Windows XP with a LInksys WRT-54G router. Whenever I am downloading a file, there is like an 80% chance my internet connection will drop within 10 minutes. The only way I can avoid this is downloading a file that takes less than 10 minutes to download, or occasionally I'll get lucky and it won't disconnect. Sometimes I won't even be downloading anything, just streaming a youtube video or something and then it mystery drops - very frustrating. The only resolution I can use is to reboot and then the internet is back up.

    I spoke with my internet company about it, and they had said my internet connection hadn't dropped in 6 days according to them, so it was probably something on my end. I tried unplugging the router and then downloading some large files to see if the connection would drop. Sure enough it did.

    So I'm pretty sure the router isn't the problem, the cable company (according to their employee) is not responsible either so any ideas what could be happening?
     
  2. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Well, the first thing I'd try is a different computer downloading straight from the modem. If it still drops, it's the modem, interior wiring, or the ISP.

    You need to narrow this down and make sure it's not your computer before beating on the ISP some more. :)


    Let's run a test from your computer.


    Register at DSLReports and run their Line Quality Tests. It's best to run this test with a direct wired connection to eliminate any wireless issues from the results. It's useful many times to run this test several times, and we'd like to see each of the results. Post the results link from the top of the test display page for each test run here.

    The link to post is near the top of the page and looks like:

    If you wish to post this result to a forum, please copy/paste this URL
    http://www.dslreports.com/linequality/nil/2357195 <- sample only, yours will obviously be different!
    and your IP will be disguised.

    Copy/paste that link here.

    Note: You will have to enable PING (ICMP) request response either in your router (if you have one), or in your computer's firewall for direct modem connections. This is very important to get the most important part of the test to run.


    DSLReports

    Here's also the Line Quality Tests FAQ to help you understand the results. This will answer some questions about the line quality display.
     
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