Internet going in and out constantly

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chum567

Thread Starter
Joined
Feb 8, 2008
Messages
44
So for the longest time now my internet just goes in and out constantly. I'm always on wireless so I'm thinking I might need a new wireless router, but I'm not sure.

When I moved out of my parents house and got my own internet hooked up it all started. Internet would go in and out a lot both on wireless and when I was hooked up to local connection. I had Charter and told them and they gave me a new modem but problem stayed so I just assumed it was the wireless router I had bought. I moved to another city and am still using the same wireless router and got another modem from Charter in my new house. Problem is still there and is way worse.

About every 5 mins I lose connection for about 30 secs. It always says connected though but pages won't load and says connection issues but like I said my wireless connection always shows excellent connection. About once a week it will go out and not come back unless I unplug the modem and router and plug it all back in.

Any help?
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,487
can we see the following when its connected OK and then repeat all the tests when it disconnects and post all the results - make sure we know which results apply to which condition



------------------------------------------------------------------------
ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

We would like to see the results from ipconfig /all post back the results in a reply here

Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results to notepad and then automatically open notepad.

Now all you need to do is copy and paste those results to a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will be highlighted
Next
From the notepad menu - choose Edit - Copy
Now go back to the forum - reply and then right click in the reply box and paste
------------------------------------------------------------------------

------------------------------------------------------------------------
Ping Tests
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

Start> Run {search bar in Vista/W7}> CMD to open a DOS window and type:

Type the following command
Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping google.com
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 209.183.226.152
post back results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
For your information only
these tests will check various stages of the connection, the first ping test, ping default gateway checks to see if you still have a connection to the router the next two
Ping google.com & Ping 209.183.226.152 tests the connection to internet , one by name and one by number which checks that the dns is working

------------------------------------------------------------------------

------------------------------------------------------------------------
Run Xirrus Wi-Fi Inspector
Download and install

If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
Direct link to the program is here http://wpc.475a.edgecastcdn.net/00475A/XirrusWiFiInspectorSetup.1.2.0.exe

{If the above link does not work heres another link http://www.pcworld.com/downloads/file_download/fid,77196-order,4/download.html}

Then run and install the program - on a wireless enabled PC/Laptop
if you get an error - You need NET Framework installed for the WiFi Inspector to function.

Run the program

A user guide is available here http://www.xirrus.com/Products/Wi-Fi-Inspector/xirruswifiinspectorguide1-2-0.aspx

post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
Full details are here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot

Note:
For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better.

If you are using the Mac OS then use http://www.istumbler.net/
------------------------------------------------------------------------
 

chum567

Thread Starter
Joined
Feb 8, 2008
Messages
44
Working




Windows IP Configuration



Host Name . . . . . . . . . . . . : troy-6c4289245a

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : Yes

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : Belkin



Ethernet adapter Local Area Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller

Physical Address. . . . . . . . . : 00-15-C5-3D-6E-3A



Ethernet adapter Wireless Network Connection 2:



Connection-specific DNS Suffix . : Belkin

Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Network Connection

Physical Address. . . . . . . . . : 00-13-02-B2-06-2C

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.2.3

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.2.1

DHCP Server . . . . . . . . . . . : 192.168.2.1

DNS Servers . . . . . . . . . . . : 192.168.2.1

24.177.176.38

71.92.29.130

24.217.201.67

Lease Obtained. . . . . . . . . . : Thursday, November 17, 2011 12:31:08 PM

Lease Expires . . . . . . . . . . : Monday, January 18, 2038 9:14:07 PM






Ping results

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Stephanie>ping 192.168.2.1

Pinging 192.168.2.1 with 32 bytes of data:

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64
Reply from 192.168.2.1: bytes=32 time=17ms TTL=64
Reply from 192.168.2.1: bytes=32 time=41ms TTL=64
Reply from 192.168.2.1: bytes=32 time=1ms TTL=64

Ping statistics for 192.168.2.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 41ms, Average = 15ms

C:\Documents and Settings\Stephanie>



Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Stephanie>ping 209.183.226.152

Pinging 209.183.226.152 with 32 bytes of data:

Reply from 209.183.226.152: bytes=32 time=38ms TTL=45
Reply from 209.183.226.152: bytes=32 time=39ms TTL=45
Reply from 209.183.226.152: bytes=32 time=41ms TTL=45
Reply from 209.183.226.152: bytes=32 time=42ms TTL=45

Ping statistics for 209.183.226.152:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 38ms, Maximum = 42ms, Average = 40ms

C:\Documents and Settings\Stephanie>




Not working




Windows IP Configuration



Host Name . . . . . . . . . . . . : troy-6c4289245a

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : Yes

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : Belkin



Ethernet adapter Local Area Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller

Physical Address. . . . . . . . . : 00-15-C5-3D-6E-3A



Ethernet adapter Wireless Network Connection 2:



Connection-specific DNS Suffix . : Belkin

Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Network Connection

Physical Address. . . . . . . . . : 00-13-02-B2-06-2C

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.2.2

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.2.1

DHCP Server . . . . . . . . . . . : 192.168.2.1

DNS Servers . . . . . . . . . . . : 192.168.2.1

24.177.176.38

71.92.29.130

24.217.201.67

Lease Obtained. . . . . . . . . . : Saturday, November 19, 2011 11:52:53 AM

Lease Expires . . . . . . . . . . : Monday, January 18, 2038 9:14:07 PM



Ping results

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Stephanie>ping 192.168.2.1

Pinging 192.168.2.1 with 32 bytes of data:

Reply from 192.168.2.1: bytes=32 time=1ms TTL=64
Reply from 192.168.2.1: bytes=32 time=1ms TTL=64
Reply from 192.168.2.1: bytes=32 time=2ms TTL=64
Reply from 192.168.2.1: bytes=32 time=6ms TTL=64

Ping statistics for 192.168.2.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 6ms, Average = 2ms

C:\Documents and Settings\Stephanie>

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Stephanie>ping 209.183.226.152

Pinging 209.183.226.152 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 209.183.226.152:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Stephanie>

 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,487
you have ICS internet connection sharing - enabled - did you want that on are you sharing the internet via your PC

if not then see below

I would also log into the wireless router and switch the wireless channel to use channel 1 as you have a few channels on 11 and a new one appeared which may have caused the disconnection - although a weak signal

this how you turn ICS ON - so use the same instructions to turn off

------------------------------------------------------------------------
TURN ON ICS
TURN ON ICS - for internet sharing

General
-------
TURN ON ICS - for internet sharing
http://windows.microsoft.com/en-US/windows-vista/Using-ICS-Internet-Connection-Sharing

XP
--
TURN ON ICS - for internet sharing - for windows XP
http://www.microsoft.com/windowsxp/using/networking/expert/crawford_02july01.mspx
 
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