internet is down

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bignosejones

Thread Starter
Joined
Oct 7, 2008
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2
So every once in a while my laptop and my xbox are unable to obtain a connection with my 2wire DSL connection. Both tell me that the connection is at 100%, but for some reason I can't sign on to xbox live, and whenever I try to use the internet it says that the network has timed out, and I can't seem to fix it. Every other laptop and computer in my house seems to work just fine. I contacted my ISP and they said that it is a problem with my laptop and xbox and that they cant do anything to fix it. I really don't want to go to the Geek squad if i can fix it with someone's help.


My computer runs on Vista.


THANKS!!!!
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,456
is the xbox connected via the laptop - or a seperate connection to the router

so when it goes down on your laptop - other laptops are working fine at the same time - correct
 

bignosejones

Thread Starter
Joined
Oct 7, 2008
Messages
2
The xbox is directly connected to the router via ethernet. and yes my laptop will not use internet but the other 3 laptops as well as the desktop all work fine
 

etaf

Wayne
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Joined
Oct 2, 2003
Messages
65,456
will you do the following steps



can you do the following tests when its working and then repeat them all when disconnected

Post back the results of all the test - clearly labeled which is which - ie connected OK and disconnected

its important to do all the ping tests

1) Ping the default gateway
2) ping google.com by the name
3) ping google using IP address

all details below


ipconfig /all

TWO Methods to do that - some people have problems with ONE----

ONE ---------------------------------
start
run
cmd
ipconfig /all

rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

TWO -----------------------------------------------

Start, Run, CMD to open a DOS window and type:

IPCONFIG /ALL >C:\RESULT.TXT

Open C:\RESULT.TXT with Notepad and copy/paste the entire results here.


NEXT lets see if you can get out onto the internet with both names and IP's - its possible the IP number you get back on the first test is different to the one I post {I'm in UK} so use the number you get instead of mine

------------------------------------------------
try ping the name and then the IP see below

start
run
cmd

C:\Documents and Settings\wayne>ping {the default gateway ipaddress you got above }


C:\Documents and Settings\wayne>ping google.com
Pinging google.com [64.233.187.99] with 32 bytes of data:

Reply from 64.233.187.99: bytes=32 time=120ms TTL=243
Reply from 64.233.187.99: bytes=32 time=107ms TTL=243
Reply from 64.233.187.99: bytes=32 time=102ms TTL=243
Reply from 64.233.187.99: bytes=32 time=101ms TTL=243

Ping statistics for 64.233.187.99:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 101ms, Maximum = 120ms, Average = 107ms
C:\Documents and Settings\wayne>ping 64.233.187.99
Pinging 64.233.187.99 with 32 bytes of data:

Reply from 64.233.187.99: bytes=32 time=116ms TTL=243
Reply from 64.233.187.99: bytes=32 time=113ms TTL=243
Reply from 64.233.187.99: bytes=32 time=113ms TTL=243
Reply from 64.233.187.99: bytes=32 time=111ms TTL=243

Ping statistics for 64.233.187.99:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 111ms, Maximum = 116ms, Average = 113ms

C:\Documents and Settings\wayne>
 
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