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internet is down

Discussion in 'Web & Email' started by bignosejones, Oct 7, 2008.

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  1. bignosejones

    bignosejones Thread Starter

    Joined:
    Oct 7, 2008
    Messages:
    2
    So every once in a while my laptop and my xbox are unable to obtain a connection with my 2wire DSL connection. Both tell me that the connection is at 100%, but for some reason I can't sign on to xbox live, and whenever I try to use the internet it says that the network has timed out, and I can't seem to fix it. Every other laptop and computer in my house seems to work just fine. I contacted my ISP and they said that it is a problem with my laptop and xbox and that they cant do anything to fix it. I really don't want to go to the Geek squad if i can fix it with someone's help.


    My computer runs on Vista.


    THANKS!!!!
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    is the xbox connected via the laptop - or a seperate connection to the router

    so when it goes down on your laptop - other laptops are working fine at the same time - correct
     
  3. bignosejones

    bignosejones Thread Starter

    Joined:
    Oct 7, 2008
    Messages:
    2
    The xbox is directly connected to the router via ethernet. and yes my laptop will not use internet but the other 3 laptops as well as the desktop all work fine
     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    will you do the following steps



    can you do the following tests when its working and then repeat them all when disconnected

    Post back the results of all the test - clearly labeled which is which - ie connected OK and disconnected

    its important to do all the ping tests

    1) Ping the default gateway
    2) ping google.com by the name
    3) ping google using IP address

    all details below


    ipconfig /all

    TWO Methods to do that - some people have problems with ONE----

    ONE ---------------------------------
    start
    run
    cmd
    ipconfig /all

    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    TWO -----------------------------------------------

    Start, Run, CMD to open a DOS window and type:

    IPCONFIG /ALL >C:\RESULT.TXT

    Open C:\RESULT.TXT with Notepad and copy/paste the entire results here.


    NEXT lets see if you can get out onto the internet with both names and IP's - its possible the IP number you get back on the first test is different to the one I post {I'm in UK} so use the number you get instead of mine

    ------------------------------------------------
    try ping the name and then the IP see below

    start
    run
    cmd

    C:\Documents and Settings\wayne>ping {the default gateway ipaddress you got above }


    C:\Documents and Settings\wayne>ping google.com
    C:\Documents and Settings\wayne>ping 64.233.187.99
     
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