Internet is not working! I have internet access and connections are available?

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ChayseLowe

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Jan 18, 2015
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Hey Everyone!

I have been stuck without Internet for an entire week after I purchased a new modem from Comcast. No one seems to know what is blocking my computer from accessing the Internet. It shows connections are available and that I do have Internet access. I called Comcast and they said the issue wasn't on their end and that everything seemed fine with the router and modem. They did a reset and suggested clearing my browsing data. None of the two suggestions worked. I then called my manufacturer (CYBERPOWER) and the tech suggested turning off and resetting the modem and router at the same time. Obviously that didn't work either! I then realized that it could be firewall blocking internet access, or Norton Secuirty Suite. I turned off Firewall and uninstalled Norton Secuirty Suite. Still no internet! Comcast also mentioned that buying a stronger wireless adapter might help solve the issue. No luck. All my devices and laptops work and connect to the Internet perfectly except my PC. I ran a full scan on Norton Secuirty Suite thinking I had a virus that was causing this huge mess. Adware was found and cleared. I ran CMD as an administrator and typed in a couple of commands and reset my
computer hoping it'd work but it didn't. I also checked out my proxy settings.

I decided to set up my desktop and monitor in the room near the modem and router. For some odd reason, my PC connected to the Internet without the ethernet cable. My wireless adapter works fine, that can't be the issue. The room with the modem, router and cable is in the room next to me. The distance is not far at all. I was hoping someone would be able to help me. Any tips or suggestions are highly appreciated. Thank you so much!

I have tried so hard to fix this issue but I'm having no luck!

I have a Cyberpower PC: Windows 7

Chayse <3
 

Macboatmaster

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1. On the notifications area on the right of the taskbar left click the wireless indicator bars
what networks are shown please



2. Is yours shown if so right click click status
then on the window that opens click the wireless properties button
what is checked please on there and is connect automatically checked
and connect to a more preferred network unchecked

3. Back on the window before you clicked the wireless properties button what is the speed and signal bars in green

4. Re this #

Comcast also mentioned that buying a stronger wireless adapter might help solve the issue. No luck
did you and what is it please
If not what is the original - usb wireless adapter etc.
Have you checked on the device be it a new one or the original for driver updates

5. Also what cmds have you run please to save both of us time by me requesting the same


6. AND what are they please
I also checked out my proxy settings.
 

ChayseLowe

Thread Starter
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Jan 18, 2015
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22
Thank you so much for responding!

My Wirelesss Network does show up, yes.

I went into Wireless Network Properties and the only option checked is: "Connect Automatically When This Network is in Range"
 

ChayseLowe

Thread Starter
Joined
Jan 18, 2015
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22
The CMD commands: I tried two different ones.

Netsh int ip resetlog.txt

And the command to reset Winsock
 

ChayseLowe

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Joined
Jan 18, 2015
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22
Local Area Network (LAN) Settings
Automatically detect settings is checked.
Use a proxy server for your LAN is checked.
 

ChayseLowe

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Jan 18, 2015
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22
I also purchased a Netgear wireless adapter. I updated drivers on both Netgear and Belkin. Still no internet.
 

ChayseLowe

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Jan 18, 2015
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22
The Cyberpower support team are closed on Sunday's unfortunately or else I'd call. Comluters can be frustrating!
 

Macboatmaster

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1. Are other wireless networks shown


2. On network and sharing centre = change adapter settings
right click the wireless adapter
click properties
scroll to Internet Protocol Version 4 IPv4
click to select
click properties button
click to select
obtain IP address automatically
and the same with
DNS


Back on the white window if Protocol 6 IPv6 is checked
do the same with that
exit out clicking close and OK


REBOOT and try now




If no good cmd prompt
type
ipconfig /all


and copy and paste results please to reply


right click top bar of cmd prompt
edit
select all
click again edit
copy


on reply here
paste
 

ChayseLowe

Thread Starter
Joined
Jan 18, 2015
Messages
22
Changed adapter settings and rebooted. No luck.

I have no way of pasting the information without having access to the Internet. I'm currently using my phone.


What information do you need from the CMD?

I am willing to type it out.
 

Macboatmaster

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Sorry forgot that
leave it for a moment
uncheck
Use proxy server
Leave checked automatically detect settings


ONLY leave checked that box


Try again




On Network and Sharing centre on the main screen is the network map
Is there a red cross on the internet side
 

ChayseLowe

Thread Starter
Joined
Jan 18, 2015
Messages
22
Host Name: Chayse-PC
Primary Dsn Suffix:
Node Type: Hybrid
IP Routing Enabled: No
WINS Proxy Enabled: No
DNS Suffix Search List: hsd1.ca.comcast.net

Wireless LAN adapter wireless network connection:
Connection-specific DNS suffix: hsd1.ca.comcast.net
Description: Belkin Wireless Adapter
Physical Address: 08-86-3B-F3-EF-BB
DHCP Enabled: Yes
Autoconfigurafion Enabled: Yes
 
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