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Internet is on But horrifcly Slow

Discussion in 'Networking' started by Sammy2111, Jan 2, 2013.

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  1. Sammy2111

    Sammy2111 Thread Starter

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    So basically i knew my old desktop was getting slow so i uninstalled about 15 programs that i didnt need anymore,Scanned It with Avast,AVG 2012,Superantispyware and Malwarebytes,All came back with nothing,i wanted to avoid a system restore as much as possible. is there anything else i can do? thanks :)

    Sam :)

    Desktop is a Acer Aspire X3400 Running Windows 7 x64
     
  2. etaf

    etaf Moderator

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    Wayne
    how many antivirus do you have - that can cause issue
    I would remove ALL firewall/security suites and just choose one
    they can stay on the PC as its ok to have those programs and a security suite/antivirus

    any other PCs connected to the internet, do they work OK ?

    how are you connected wireless or cable
    if wireless , lets see an xirrus screen shot
    ------------------------------------------------------------------------
    Run Xirrus Wi-Fi Inspector
    Download and install

    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and install the program.
    You will now need to take a screen shot and copy that back to the working PC and attach the screen shot in a reply on the forum here.

    http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
    Direct link to the program is here http://info.xirrus.com/Wi-FiInspectorConfirmation.html

    {If the above link does not work heres another link http://www.pcworld.com/downloads/file_download/fid,77196-order,4/download.html}

    Then run and install the program - on a wireless enabled PC/Laptop
    if you get an error - You need will need to have NET Framework installed for the WiFi Inspector to function.
    On windows 8 - (i do not have windows 8) but, it would appear that, When you first try to run, you may get a message that .net framework is needed, and included in that message is a link to download/install.

    Run the program

    A user guide is available here http://www.xirrus.com/cdn/pdf/Xirrus-Wi-Fi-inspectorguide-1-2-1-RevB-6.aspx

    post a screen shot of the program running.
    if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information.

    post which SSID name is yours, its located in the list, under network "Adapter Name" (1st column)

    To post a screen shot of the active window.
    1) hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    OR
    2) if you are using Vista/Windows 7 you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool

    To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
    Full details are available here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot

    Note:
    For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better. "A desirable signal level for a robust Wi-Fi connection will be green".
    note: the signal level is a negative number, so for example -88 is worst and -40 is better

    If you are using the Mac OS then use http://www.istumbler.net/

    if you want to optimise base station position and signal strength / dead spots use
    http://www.chimoosoft.com/products/apgrapher/ which has a graph function to monitor signal
    ------------------------------------------------------------------------
     
  3. Sammy2111

    Sammy2111 Thread Starter

    Joined:
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    Messages:
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    Thanks for Reply etaf! :)

    only things i can see only software on here is-:
    -Superantispyware
    -Malwarebytes
    -Avast Free
    -Spyware blaster (uninstalling)

    Did a speedtest on the Pc,129 ping,while this is running on 13-25 ping
    The connection speed is unbeliveably diffrent,the Pc runs on about 1-3 Mb Download and 2-3 Upload while the laptop hits
    35-60 Download and 3+ Upload
    the Pc Is Also wireless,included a snippet :) My network is Virginmedia6804520
     

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  4. Sammy2111

    Sammy2111 Thread Starter

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    Anyone? :) the ping is still too high to even load up anything! :(
     
  5. etaf

    etaf Moderator

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    Wayne
    have you downloaded the driver from the edimax website and installed it ?
    from the Xirrus you are using and edimax usb adapter
     
  6. Sammy2111

    Sammy2111 Thread Starter

    Joined:
    Dec 28, 2012
    Messages:
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    Nope i haven't :( i went to the edimax.co.uk website, but i cant find out what driver it is :S since theres so many of them,any i cant find any info on the xirrus snippet that tells me which driver it is :(
     
  7. etaf

    etaf Moderator

    Joined:
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    First Name:
    Wayne
    post an ipconfig /all and a device manager screen shot
    ------------------------------------------------------------------------
    ipconfig /all
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    We would like to see the results from an ipconfig /all - post back the results in a reply here.

    This should also work for windows 8
    Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box
    (A new dialogue box - black with white font, will appear on screen ):

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results into notepad and then automatically open the notepad and display on your screen.

    Now all you need to do is copy and paste those results into a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will now be highlighted
    Next
    From the notepad menu - choose Edit - Copy

    Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
    The results from the notepad should now appear in the forum reply.
    ------------------------------------------------------------------------

    ------------------------------------------------------------------------
    Device Manager
    Post back the results in device manager
    You will now need to take a screen shot and copy that back to the working PC.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the screen shot and attach the screen shot in a reply on the forum here.

    how to access device manager for different windows versions
    http://www.computerhope.com/issues/ch000833.htm

    Hold the Windows key and press Pause key, should open to allow device manager to be seen, menu on the left hand side

    on a laptop you may need to use Hold the Windows key and press FN key + the pause key

    if the above does not work then -

    Windows 7 or Vista
    Click on the Start Orb > In the Start Search box type > device manager and then press enter
    or
    Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
    start > control panel> System and Security> Device Manager

    Windows 8
    If you happen to be using a keyboard with Windows 8, the quickest way to open Device Manager is via its shortcut on the Power User Menu, accessible by pressing the WINDOW and the X keys together.
    If on a touch screen - have a read here http://pcsupport.about.com/od/windows-8/a/device-manager-windows-8.htm

    once you are in device manager then

    network adaptors, click on the + > post back the devices listed there

    To post a screen shot of the active window.
    1) hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    OR
    2) if you are using Vista/Windows 7 you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool

    To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
    ----
    Full details are available here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot
     
  8. Sammy2111

    Sammy2111 Thread Starter

    Joined:
    Dec 28, 2012
    Messages:
    146
    Thanks for reply etfaf :)

    Here are the results from ipconfig in command prompt:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Sam>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Samuel-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Edimax nLite Wireless USB Adapter
    Physical Address. . . . . . . . . : 00-1F-1F-CE-DB-EB
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::384c:11ba:e2f:f8b0%13(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.8(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 05 January 2013 01:21:05
    Lease Expires . . . . . . . . . . : 06 January 2013 01:21:21
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 184557343
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-43-40-2D-00-26-2D-41-26-81

    DNS Servers . . . . . . . . . . . : 194.168.4.100
    194.168.8.100
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : NVIDIA nForce 10/100/1000 Mbps Ethernet
    Physical Address. . . . . . . . . : 00-26-2D-41-26-81
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::fc7c:4259:6c6:17bd%10(Deprecated)
    Autoconfiguration IPv4 Address. . : 169.254.23.189(Tentative)
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : 8.26.56.26
    156.154.70.22
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.{3936BB69-16A7-4E8B-AFD5-399FDF7F6654}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{C862FD47-F79B-4750-93EC-EB1F4C1D4ADD}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:24cd:334c:a9eb:43c4(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::24cd:334c:a9eb:43c4%11(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    C:\Users\Sam>
     

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  9. etaf

    etaf Moderator

    Joined:
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    Messages:
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    Wayne
    i see the nlite adapter not a lot of info and they do make a few - although the drivers maybe the same

    any codes written on the device

    does it look like any of these

    http://www.edimax.co.uk/en/produce_detail.php?pd_id=261&
    http://www.edimax.co.uk/en/produce_detail.php?pd_id=280
    http://www.edimax.co.uk/en/produce_detail.php?pd_id=255&pl1_id=1&pl2_id=44
    http://www.edimax.co.uk/en/produce_detail.php?pd_id=291&pl1_id=1&pl2_id=44

    theres four devices listed all
    EW-7711
    http://www.edimax.com/en/support_download.php

    i suspect they have the same driver

    but post which one you have

    ALSO
    ------------------------------------------------------------------------
    How to identify hardware in Device Manager

    right click on the edimax device

    from the menu choose
    properties
    Click on the Details Tab
    Under the Property - drop down
    Select hardware ids
    Right click and select all
    Then right click again and select copy
    Copy and paste that information here

    You should see a code similar to this

    PCI\VEN_8086&DEV_008A&SUBSYS_53058086&REV_34

    please reply with the full code for your device(s)

    The portion of the code highlighted in RED is the Vendor ID and the portion highlighted in GREEN is the Device ID. In this example:

    PCI\VEN_8086&DEV_008A&SUBSYS_53058086&REV_34

    Vendor ID = 8086
    Device ID = 008A

    Post back those two numbers make sure we know which is vendor ID and which is device ID

    These codes can be looked up at this site http://www.pcidatabase.com/

    As an example the link for that database tells us that;
    Vendor ID code 8086 is for this vendor - Intel Corporation
    Device ID code 008A is for this device - Intel Centrino Wireless-N1030


    ------------------------------------------------------------------------
     
  10. Sammy2111

    Sammy2111 Thread Starter

    Joined:
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    Messages:
    146
    Thanks again etaf :)

    i Found the usb adapter in the back of the Pc tower and its a EW-7711UTn.

    Also took a picture of the Two codes that came under hardware id's for the adapter. :) couldnt find Dev id's though. ;L
     

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  11. etaf

    etaf Moderator

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  12. Sammy2111

    Sammy2111 Thread Starter

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    Did the driver download , installed it on the Pc,The network has vanished off the network list :O,the network came back on just by leaving it for a minute or so,but gone off the network list again,i doubt its not in range since the pc has been there a while and had a decent enough connection before :(
     
  13. etaf

    etaf Moderator

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    Wayne
    can we see the xirrus screen shot
     
  14. Sammy2111

    Sammy2111 Thread Starter

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    Okay will do,i took a snippet and as you'd know,the network isnt even there, the usb adapter is plugged in.included a snippet of the pc im on aswell to show the connection is okay network is virginmedia6804520,took 1 shot of it on the pc im on now,and 2 shots on the faulty pc atm,one with the network on,and one where it isnt for a reason unknown :L
     

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  15. etaf

    etaf Moderator

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    go back into device manager - right click on the edimax adapter and roll back the driver for the adapter - see if that helps at all

    has this wireless network disappearing only happened after the driver install
     
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