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Internet Issue

Discussion in 'Networking' started by HunkofSteel, Mar 16, 2015.

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  1. HunkofSteel

    HunkofSteel Thread Starter

    Joined:
    Mar 16, 2015
    Messages:
    4
    Hello all, I woke up yesterday to find that my internet was gone. As in, the connection was limited, and I could not connect to the internet. When I did a network diagnostic, it turned out with "Default Gateway not set". So I turned off my router and modem for 30 seconds, then turned it back on. Did not work.

    At this point I had to go to work, and returned at night to try and fix the issue. When I did the network diagnostic, it gave me a "Ethernet has no valid IP configuration". I tried using ip/release and ip/renew to no avail.

    Here is the info from ip/all

    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>ipconfig/release

    Windows IP Configuration

    No operation can be performed on Local Area Connection* 11 while it has its medi
    a disconnected.
    No operation can be performed on Local Area Connection* 13 while it has its medi
    a disconnected.
    No operation can be performed on Bluetooth Network Connection while it has its m
    edia disconnected.
    An error occurred while releasing interface Ethernet : An address has not yet be
    en associated with the network endpoint.

    No operation can be performed on Wi-Fi while it has its media disconnected.

    C:\WINDOWS\system32>ipconfig/renew

    Windows IP Configuration

    No operation can be performed on Local Area Connection* 11 while it has its medi
    a disconnected.
    No operation can be performed on Local Area Connection* 13 while it has its medi
    a disconnected.
    No operation can be performed on Bluetooth Network Connection while it has its m
    edia disconnected.
    An error occurred while renewing interface Ethernet : unable to contact your DHC
    P server. Request has timed out.
    No operation can be performed on Wi-Fi while it has its media disconnected.

    C:\WINDOWS\system32>ping router
    Ping request could not find host router. Please check the name and try again.

    C:\WINDOWS\system32>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Lenovo-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Local Area Connection* 11:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
    Physical Address. . . . . . . . . : F6-B7-E2-D2-30-B1
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Local Area Connection* 13:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Hosted Network Virtual Adapter
    Physical Address. . . . . . . . . : F4-B7-E2-D2-30-B1
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Bluetooth Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    Physical Address. . . . . . . . . : F4-B7-E2-D2-30-B2
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Ethernet:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : 08-9E-01-7A-1B-83
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::6d17:8629:d7e1:b97b%4(Preferred)
    Autoconfiguration IPv4 Address. . : 169.254.185.123(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :
    DHCPv6 IAID . . . . . . . . . . . : 352886273
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-3F-5C-0A-F4-B7-E2-D2-30-B1

    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
    fec0:0:0:ffff::2%1
    fec0:0:0:ffff::3%1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Wireless LAN adapter Wi-Fi:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 2x2 11a/b/g/n Wireless LAN PCI Express Ha
    lf Mini Card Adapter
    Physical Address. . . . . . . . . : F4-B7-E2-D2-30-B1
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 14:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{6183240B-9B56-4BC4-B843-10736AD02C9F}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    I am using Windows 8. Turned off firewall as well, but still to no avail. Is this a problem with my Provider, or my computer?
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,371
    First Name:
    Wayne
    how are you connecting to the router - by cable or wireless
    if wireless - can you try a cable to connect

    Whats the make and model of the router

    Do other devices connect to the router OK

    Whats the status of all the lights on the router, can you post back what lights are on/off/flashing
     
  3. HunkofSteel

    HunkofSteel Thread Starter

    Joined:
    Mar 16, 2015
    Messages:
    4
     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,371
    First Name:
    Wayne
    do you only have the one device ?

    i would reset the router , internet light red , means it cannot log into the broadband service

    Have you tried resetting the router - there should be a reset button hold that for 5 seconds and the router will reset - otherwise talk to the ISP broadband provider - the light should not be red, showing the router is NOT connected to the internet
    http://www.starhub.com/content/dam/...port-broadband-huawei-hg256s-installation.pdf
     
  5. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,610
    First Name:
    Terry
    Can you get internet access with a computer connected directly to your modem?
     
  6. HunkofSteel

    HunkofSteel Thread Starter

    Joined:
    Mar 16, 2015
    Messages:
    4
    I've tried resetting it multiple times. Trying to talk to Starhub, but they put me into a queue where I have already waited for two hours waiting for a reply. I have two devices, a desktop and a laptop.

    No. I tried directly accessing it with my laptop.
     
  7. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,610
    First Name:
    Terry
    Assuming you power cycled the modem when switching the device connected to it you seem to be suffering from multiple problems. This indicates a problem with the ISP or modem and your earlier ipconfig /all indicates a problem with the router. Either of those could, of course, be caused by a defective ethernet cable.

    Does the modem have indicator LEDs, and if so what are they indicating?
     
  8. HunkofSteel

    HunkofSteel Thread Starter

    Joined:
    Mar 16, 2015
    Messages:
    4
    I just spoke with Starhub, my provider. They have said its a router issue and are going to replace it (out of warranty though :(

    Thanks everyone for helping!
     
  9. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,610
    First Name:
    Terry
    You're welcome. :)
     
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