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Internet Issues, Windows 8, Dell XPS 12

Discussion in 'Networking' started by Dyingpie, Jan 15, 2013.

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  1. Dyingpie

    Dyingpie Thread Starter

    Joined:
    Jan 15, 2013
    Messages:
    2
    Hi,
    I just got a new computer, the Dell XPS 12 last night. Right when I got it it had a problem where it would connect to the internet and a few minutes later it would give me the "!" near the internet connection and it says I cant connect to the internet. I have tried troubleshooting this many times, it worked once but now every time it says "problem with wireless adapter or access point" and '"Wi-Fi" doesn't have a valid IP configuration". I don't really know what to do to fix this. If anyone knows how to fix this please help me! Please keep in mind I don't really know what a modem is. Also this is not happening on any device in my house execpt my new laptop. Thanks!
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    ------------------------------------------------------------------------

    Check the wireless is switched ON
    theres often a physical switch or a combination of the FN and one of the F keys to toggle the wireless on/off - is the wireless on?

    ------------------------------------------------------------------------

    can you connect to the router with a cable at all ?

    What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, Mcafee , AVG , Webroot etc

    lets see the following please
    xirrus screen shot
    ------------------------------------------------------------------------
    Run Xirrus Wi-Fi Inspector
    Download and install

    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and install the program.
    You will now need to take a screen shot and copy that back to the working PC and attach the screen shot in a reply on the forum here.

    http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
    Direct link to the program is here http://info.xirrus.com/Wi-FiInspectorConfirmation.html

    {If the above link does not work heres another link http://www.pcworld.com/downloads/file_download/fid,77196-order,4/download.html}

    Then run and install the program - on a wireless enabled PC/Laptop
    if you get an error - You need will need to have NET Framework installed for the WiFi Inspector to function.
    On windows 8 - (i do not have windows 8) but, it would appear that, When you first try to run, you may get a message that .net framework is needed, and included in that message is a link to download/install.

    Run the program

    A user guide is available here http://www.xirrus.com/cdn/pdf/Xirrus-Wi-Fi-inspectorguide-1-2-1-RevB-6.aspx

    post a screen shot of the program running.
    if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information.

    post which SSID name is yours, its located in the list, under network "Adapter Name" (1st column)

    To post a screen shot of the active window.
    1) hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    OR
    2) if you are using Vista/Windows 7 you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool

    To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
    Full details are available here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot

    Note:
    For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better. "A desirable signal level for a robust Wi-Fi connection will be green".
    note: the signal level is a negative number, so for example -88 is worst and -40 is better

    If you are using the Mac OS then use http://www.istumbler.net/

    if you want to optimise base station position and signal strength / dead spots use
    http://www.chimoosoft.com/products/apgrapher/ which has a graph function to monitor signal
    ------------------------------------------------------------------------
     
  3. Dyingpie

    Dyingpie Thread Starter

    Joined:
    Jan 15, 2013
    Messages:
    2
    I was told to call verizon abut the router because Windows 8 is very picky about what routers it uses, are router didn't have a password so it wouldn't allow us to connect. So we had to restore the router to factory settings and now I can use my laptop! Thank you!
     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    (y) thanks for letting us know
    You can mark your own threads solved using the [​IMG] button at the top of the page of the thread in the upper left corner. :)
     
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