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Internet Lag Please Help =(

Discussion in 'Networking' started by coolgirl, Nov 4, 2010.

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  1. coolgirl

    coolgirl Thread Starter

    Joined:
    Jun 19, 2010
    Messages:
    9
    Hey guys i am having serios problems with my internet. I moved into my house about 4 months ago and my internet has been fine every since day. Except for the past 3 days i encounterd my first problems out of nowhere. My internet ping is really really really really high and it keeps going from 20(the norm) to about 5000 randomly every 10 seconds! This is really annoying since i host a video game i made and everyone is lagging out of the game. Nothing has changed for the past week so why 3 days ago did all of this start happening? Can anyone help me because i tryed restarting my computer, restarting the modem 2 times, unconnecting all cords a couple times, i even called my ISP and they came out and told me everything was fine with it. But im supose to be getting at least 8-10mbs download speed and im getting like 200kbs. Also it keeps stoping my downloads constantly.

    SS

    [​IMG]
     
  2. coolgirl

    coolgirl Thread Starter

    Joined:
    Jun 19, 2010
    Messages:
    9
    bump please help =(
     
  3. eberlysystems

    eberlysystems

    Joined:
    Nov 28, 2009
    Messages:
    286
    Can you plese give more details of your setup? Specifically,

    a) ISP
    b) Modem model
    c) All attached Network equipment (switches, routers, hubs, NAS)
    d) Computer OS
     
  4. coolgirl

    coolgirl Thread Starter

    Joined:
    Jun 19, 2010
    Messages:
    9
    ISP is Bright House Networks

    Modem Model is Ubee

    Its a Modem/roughter in 1 and i have 2 computers and an xbox/ps3 in it(currently just the computers unless im playing online xbox)

    OS: windows xp service pack 2(i do server hosting so i have to have this OS)
     
  5. coolgirl

    coolgirl Thread Starter

    Joined:
    Jun 19, 2010
    Messages:
    9
    Oh and also, Its just not my computer so i don tthink its a virus. Its my other computer and also my xbox to.
     
  6. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,056
    Please do the following:

    Press the Windows key + R to open a Run box.

    Type CMD.

    Press OK.

    In the Command Prompt, type ipconfig /all.

    Press Enter.


    Copy (right-click and Select All > press Enter) the entire content of that window and paste it into your next reply.

    =================================================================

    Please click HERE to download and install HijackThis.

    Run it and select Do a system scan and save a logfile from the Main Menu.

    The log will be saved in Notepad. Copy and paste the log in your next post.

    IMPORTANT: Do not fix anything
     
  7. coolgirl

    coolgirl Thread Starter

    Joined:
    Jun 19, 2010
    Messages:
    9
    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Server>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : pure-rude
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter VMware Network Adapter VMnet3:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : VMware Virtual Ethernet Adapter for
    VMnet3
    Physical Address. . . . . . . . . : 00-50-56-C0-00-03
    Dhcp Enabled. . . . . . . . . . . : No
    IP Address. . . . . . . . . . . . : 192.168.200.102
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . :

    Ethernet adapter VMware Network Adapter VMnet1:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : VMware Virtual Ethernet Adapter for
    VMnet1
    Physical Address. . . . . . . . . : 00-50-56-C0-00-01
    Dhcp Enabled. . . . . . . . . . . : No
    IP Address. . . . . . . . . . . . : 192.168.249.1
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . :

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Atheros AR8131 PCI-E Gigabit Etherne
    t Controller
    Physical Address. . . . . . . . . : 40-61-86-CB-DB-5E
    Dhcp Enabled. . . . . . . . . . . : No
    IP Address. . . . . . . . . . . . : 192.168.1.150
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 65.32.5.111
    65.32.5.112

    C:\Documents and Settings\Server>

    =======================================================================

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 10:27:15 PM, on 2010-11-07
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 (6.00.2900.2180)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\PROGRA~1\ALWILS~1\Avast5\avastUI.exe
    C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Common Files\VMware\USB\vmware-usbarbitrator.exe
    C:\WINDOWS\system32\vmnat.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
    C:\WINDOWS\system32\vmnetdhcp.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
    C:\Program Files\VMware\VMware Workstation\vmware-authd.exe
    C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\Program Files\VMware\VMware Workstation\vmware-vmx.exe
    C:\Program Files\Common Files\Java\Java Update\jucheck.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Mozilla Firefox\plugin-container.exe
    C:\Program Files\Java\jre6\bin\java.exe
    C:\WINDOWS\explorer.exe
    C:\Program Files\TeamSpeak 3 Client\ts3client_win32.exe
    C:\Program Files\Ventrilo\Ventrilo.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\WINDOWS\system32\cmd.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.99uc.net/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    O2 - BHO: btorbit.com - {000123B4-9B42-4900-B3F7-F4B073EFC214} - C:\Program Files\Orbitdownloader\orbitcth.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O2 - BHO: SMTTB2009 - {FCBCCB87-9224-4B8D-B117-F56D924BEB18} - C:\Program Files\HyperCam Toolbar\tbcore3.dll
    O3 - Toolbar: Grab Pro - {C55BBCD6-41AD-48AD-9953-3609C48EACC7} - C:\Program Files\Orbitdownloader\GrabPro.dll
    O3 - Toolbar: Ask Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
    O3 - Toolbar: HyperCam Toolbar - {338B4DFE-2E2C-4338-9E41-E176D497299E} - C:\Program Files\HyperCam Toolbar\tbcore3.dll
    O4 - HKLM\..\Run: [avast5] C:\PROGRA~1\ALWILS~1\Avast5\avastUI.exe /nogui
    O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
    O4 - HKLM\..\Run: [HDAudDeck] C:\Program Files\VIA\VIAudioi\HDADeck\HDeck.exe 1
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKLM\..\Run: [DivXUpdate] "C:\Program Files\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
    O4 - HKLM\..\Run: [AdobeAAMUpdater-1.0] "C:\Program Files\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
    O4 - HKLM\..\Run: [AdobeCS5ServiceManager] "C:\Program Files\Common Files\Adobe\CS5ServiceManager\CS5ServiceManager.exe" -launchedbylogin
    O4 - HKLM\..\Run: [SwitchBoard] C:\Program Files\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
    O4 - HKLM\..\RunOnce: [NoIE4StubProcessing] C:\WINDOWS\system32\reg.exe DELETE "HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components" /v "NoIE4StubProcessing" /f
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\RunOnce: [FlashPlayerUpdate] C:\WINDOWS\system32\Macromed\Flash\FlashUtil10i_Plugin.exe -update plugin
    O4 - Global Startup: Launchpad.lnk = ?
    O4 - Global Startup: Orbit.lnk = C:\Program Files\Orbitdownloader\orbitdm.exe
    O8 - Extra context menu item: Sothink SWF Catcher - C:\Program Files\Common Files\SourceTec\SWF Catcher\InternetExplorer.htm
    O9 - Extra button: Run WinHTTrack - {36ECAF82-3300-8F84-092E-AFF36D6C7040} - C:\Program Files\WinHTTrack\WinHTTrackIEBar.dll
    O9 - Extra 'Tools' menuitem: Launch WinHTTrack - {36ECAF82-3300-8F84-092E-AFF36D6C7040} - C:\Program Files\WinHTTrack\WinHTTrackIEBar.dll
    O9 - Extra button: Sothink SWF Catcher - {E19ADC6E-3909-43E4-9A89-B7B676377EE3} - C:\Program Files\Common Files\SourceTec\SWF Catcher\InternetExplorer.htm
    O9 - Extra 'Tools' menuitem: Sothink SWF Catcher - {E19ADC6E-3909-43E4-9A89-B7B676377EE3} - C:\Program Files\Common Files\SourceTec\SWF Catcher\InternetExplorer.htm
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O10 - Unknown file in Winsock LSP: c:\program files\vmware\vmware workstation\vsocklib.dll
    O10 - Unknown file in Winsock LSP: c:\program files\vmware\vmware workstation\vsocklib.dll
    O16 - DPF: {140E4DF8-9E14-4A34-9577-C77561ED7883} (SysInfo Class) - http://d1ylr6sba64qi3.cloudfront.net/global/bin/srldetect_cyri_4.1.71.0.cab
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{F3F35F2B-AF45-4916-9A63-B847BC4191DF}: NameServer = 65.32.5.111,65.32.5.112
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O20 - Winlogon Notify: RelevantKnowledge - C:\Program Files\RelevantKnowledge\rlls.dll
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
    O23 - Service: avast! Mail Scanner - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
    O23 - Service: avast! Web Scanner - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
    O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: McAfee Security Scan Component Host Service (McComponentHostService) - McAfee, Inc. - C:\Program Files\McAfee Security Scan\2.0.181\McCHSvc.exe
    O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe
    O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files\WinPcap\rpcapd.exe
    O23 - Service: SwitchBoard - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
    O23 - Service: VMware Agent Service (ufad-ws60) - VMware, Inc. - C:\Program Files\VMware\VMware Workstation\vmware-ufad.exe
    O23 - Service: VMware Authorization Service (VMAuthdService) - VMware, Inc. - C:\Program Files\VMware\VMware Workstation\vmware-authd.exe
    O23 - Service: VMware DHCP Service (VMnetDHCP) - VMware, Inc. - C:\WINDOWS\system32\vmnetdhcp.exe
    O23 - Service: VMware USB Arbitration Service (VMUSBArbService) - VMware, Inc. - C:\Program Files\Common Files\VMware\USB\vmware-usbarbitrator.exe
    O23 - Service: VMware NAT Service - VMware, Inc. - C:\WINDOWS\system32\vmnat.exe
    O23 - Service: VNC Server Version 4 (WinVNC4) - RealVNC Ltd. - C:\Program Files\RealVNC\VNC4\WinVNC4.exe

    --
    End of file - 9239 bytes
     
  8. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,056
    You have two antivirus programs installed on your computer, Avast and McAfee. Never install more than one.

    To remove McAfee, run the McAfee Consumer Product Removal Tool.

    RelevantKnowledge is adware/spyware. Try removing it from "Add or remove programs".
     
  9. eberlysystems

    eberlysystems

    Joined:
    Nov 28, 2009
    Messages:
    286
    You say you have the EXACT SAME symptoms on your PS3 and other computer? Are the concurrent - i.e., if you run a ping/t command from both computers, the lag shows up in sync across both?

    If that's the case, then you're looking at either an ISP issue or your Modem/Router is failing or overloaded.

    Did your ISP provide your modem/router?
     
  10. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,056
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