Internet local only!! Please help

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Thread Starter
Sep 29, 2008
I got an o2 broadband standard package. The exchange is just across the road from my house. My BT master socket is in the Ground floor, I have another socket on the first floor. I set up the connection on friday night through the secondary BT socket which is on the first floor. It was working fine, I tried using the DSL wire(Yellow colour) and also tried wireless and It worked perfectly fine.

The next morning I tried to connect to the internet using wireless and It was not working, it said local only. I tried connecting the Wire and the internet worked with the wire.

I phoned o2 and they said I have to connect my router to the master socket, I did that and still NO internet. They said they will change some channels in my router and now Internet is not working with the wire aswell.

Phoned o2 several times, they said i have to open the BT socket and connect it to test line which I did and They saying now that My BT line might has got some problem and I need to phone BT to get it checked.

There are 2 small computer on the botton right corner next to the time. I clicked that and It show that Access: Local only.

I diagnosed so many times, reset the settings, reset the router still doesnt work.

Can some one please help. please try to use easy term, Im not good at computers.




Retired Moderator
Oct 19, 2002
Please supply the following info, exact make and models of the equipment please.

Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
The Internet Browser in use, IE, Firefox, Opera, etc.

Please give an exact description of your problem symptoms, including the exact text of any error messages.

  • If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
  • For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
  • Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
  • If there are other computers on the same network, are they experiencing the same issue, or do they function normally?

On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

Type the following commands:





Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
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