internet log out

I am helping my brother try to figure out why his phone line still has a busy signal after he shuts down the computer. Can anyone point us in the right direction?


Thank's

 

Is this an internel or external modem?

Problem modems will sometimes not let go of the internet connection until you shut your pc down, but this is after it is powerd down?

dtugg

 

It is an internal modem and when the computer is totally shut down it still is connected. the only way to disconnect is to un-plug the phone line.


Thanks U.P. Willie

 

Does he have 2 places to plug the telephone wire into the modem? Have you tried the other plug on the modem?

 

Del

He has 2 phone wire ports and we will try the other as soon as he returns home from work and I will let you know if that worked asap.



Thank's !!!!!

 

Del

Sorry it took so long to reply. We did try using the other phone port and that did not work. we are going to put a new modem in next. Any other ideas?


Thank's U.P. Willie

 

No other ideas here, sounds like a bad modem..