Internet messed up

I think my home page is hijacked. Everytime I open it it comes to this website res://C:\WINDOWS\wqaxn.dll/index.html#37049 . I have run hijack this and cwshredder, but none have worked. Also, when I type in a website without typing www. first it comes to a page that tells me this: I type google.com. The website is this:
res://wqaxn.dll/url_error.html#google.com
Error: You have entered the wrong URL into the address bar. Probably you were trying to enter the following address: http://google.com
Please anything you can do to help would be great!
Thanks!!!!
Eileen

 

Have you posted your Hijack This log?

That definitely sounds like spyware

 

You mean post the log before I click fix selected items? Because when I do fix the selected items, it comes back later.

 

Have you tried Ad-Aware and SpyBot Search & Destory?

 

yer i recommend Ad aware as well that allways solves hi-jacked homepages for me

Ad-aware : http://www.download.com/3000-2144-10045910.html

ipatriot

 

none of that worked. It will go away for a second, but if I close and open up internet explorer, it comes back. Please help!undefined

 

Did you post your Hijack This log?

 

Logfile of HijackThis v1.98.2
Scan saved at 4:50:42 PM, on 9/13/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\Nhksrv.exe
C:\WINDOWS\System32\PackethSvc.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\System32\cisvc.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\GE\GE 97990 RF Optical Mouse\Ver5.3\MOUSE32A.EXE
C:\WINDOWS\system32\appuf.exe
C:\WINDOWS\System32\tbctray.exe
C:\Program Files\AIM95\aim.exe
C:\WINDOWS\mulsa.dat:wabsy
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Documents and Settings\Eileen\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\wsjsx.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\wsjsx.dll/sp.html#37049
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = res://C:\WINDOWS\wsjsx.dll/index.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = res://C:\WINDOWS\wsjsx.dll/index.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\wsjsx.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\wsjsx.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\wsjsx.dll/sp.html#37049
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = res://C:\WINDOWS\wsjsx.dll/index.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\wsjsx.dll/sp.html#37049
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\wsjsx.dll/sp.html#37049
R3 - Default URLSearchHook is missing
N3 - Netscape 7: user_pref("browser.search.defaultengine", "http://www.google.com/"); (C:\Documents and Settings\Eileen\Application Data\Mozilla\Profiles\default\6l4ufvfw.slt\prefs.js)
O2 - BHO: (no name) - {44C00AED-8BA8-470B-A15F-CC829401DF86} - C:\WINDOWS\ntwj.dll
O4 - HKLM\..\Run: [mfclu32.exe] C:\WINDOWS\system32\mfclu32.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [LWBMOUSE] C:\Program Files\GE\GE 97990 RF Optical Mouse\Ver5.3\MOUSE32A.EXE
O4 - HKLM\..\Run: [appuf.exe] C:\WINDOWS\system32\appuf.exe
O4 - HKLM\..\Run: [sdkea32.exe] C:\WINDOWS\system32\sdkea32.exe
O4 - HKLM\..\Run: [mswg32.exe] C:\WINDOWS\system32\mswg32.exe
O4 - HKLM\..\Run: [TraySantaCruz] C:\WINDOWS\System32\tbctray.exe
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM95\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

 

attached is the get service notepad

 

Logfile of HijackThis v1.98.2
Scan saved at 11:29:23 PM, on 9/14/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Nhksrv.exe
C:\WINDOWS\System32\PackethSvc.exe
C:\WINDOWS\System32\cisvc.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\GE\GE 97990 RF Optical Mouse\Ver5.3\MOUSE32A.EXE
C:\WINDOWS\system32\mswg32.exe
C:\WINDOWS\System32\tbctray.exe
C:\Program Files\AIM95\aim.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\WINDOWS\system32\apiqd.exe
C:\WINDOWS\SYSTEM32\FREECELL.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Eileen\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\inwgu.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\inwgu.dll/sp.html#37049
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\inwgu.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\inwgu.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\inwgu.dll/sp.html#37049
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\inwgu.dll/sp.html#37049
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\inwgu.dll/sp.html#37049
R3 - Default URLSearchHook is missing
N3 - Netscape 7: user_pref("browser.search.defaultengine", "http://www.google.com/"); (C:\Documents and Settings\Eileen\Application Data\Mozilla\Profiles\default\6l4ufvfw.slt\prefs.js)
O2 - BHO: (no name) - {1DEAC208-7D07-8540-058A-CF49D6A25C2D} - C:\WINDOWS\ipii32.dll
O4 - HKLM\..\Run: [mfclu32.exe] C:\WINDOWS\system32\mfclu32.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [LWBMOUSE] C:\Program Files\GE\GE 97990 RF Optical Mouse\Ver5.3\MOUSE32A.EXE
O4 - HKLM\..\Run: [appuf.exe] C:\WINDOWS\system32\appuf.exe
O4 - HKLM\..\Run: [sdkea32.exe] C:\WINDOWS\system32\sdkea32.exe
O4 - HKLM\..\Run: [mswg32.exe] C:\WINDOWS\system32\mswg32.exe
O4 - HKLM\..\Run: [javaop32.exe] C:\WINDOWS\system32\javaop32.exe
O4 - HKLM\..\Run: [TraySantaCruz] C:\WINDOWS\System32\tbctray.exe
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM95\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

 

I am pasting this here for my reference:

SERVICE_NAME: O?’ŽrtñåȲ$Ó
(null)
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 0 IGNORE
BINARY_PATH_NAME : C:\WINDOWS\system32\apiqd.exe /s
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Network Security Service (NSS)
DEPENDENCIES :
SERVICE_START_NAME: LocalSystem


Now I need you to rescan with Hijack This and post a fresh log. The reason you must rescan with Hijack This each time is because with this hijack the entries in Hijack This may change depending on what you have done with the computer since your last post. I will be wasting my time and yours if I tell you what to remove with HJT if the entries change between posts.

I will be online tonight until at least 11 pm EDT so if you can post that next log before then we should be able to take care of this tonight.

 

Logfile of HijackThis v1.98.2
Scan saved at 11:27:18 PM, on 9/18/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Nhksrv.exe
C:\WINDOWS\System32\PackethSvc.exe
C:\WINDOWS\System32\cisvc.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\apiqd.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\GE\GE 97990 RF Optical Mouse\Ver5.3\MOUSE32A.EXE
C:\WINDOWS\system32\javaop32.exe
C:\WINDOWS\System32\tbctray.exe
C:\Program Files\AIM95\aim.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\SYSTEM32\FREECELL.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Eileen\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\tpgoq.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\tpgoq.dll/sp.html#37049
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\tpgoq.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\tpgoq.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\tpgoq.dll/sp.html#37049
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\tpgoq.dll/sp.html#37049
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\tpgoq.dll/sp.html#37049
R3 - Default URLSearchHook is missing
N3 - Netscape 7: user_pref("browser.search.defaultengine", "http://www.google.com/"); (C:\Documents and Settings\Eileen\Application Data\Mozilla\Profiles\default\6l4ufvfw.slt\prefs.js)
O2 - BHO: (no name) - {CAEB5617-C2D7-D99F-4EC0-1B80C24F71F4} - C:\WINDOWS\sdkvm32.dll
O4 - HKLM\..\Run: [mfclu32.exe] C:\WINDOWS\system32\mfclu32.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [LWBMOUSE] C:\Program Files\GE\GE 97990 RF Optical Mouse\Ver5.3\MOUSE32A.EXE
O4 - HKLM\..\Run: [appuf.exe] C:\WINDOWS\system32\appuf.exe
O4 - HKLM\..\Run: [sdkea32.exe] C:\WINDOWS\system32\sdkea32.exe
O4 - HKLM\..\Run: [mswg32.exe] C:\WINDOWS\system32\mswg32.exe
O4 - HKLM\..\Run: [javaop32.exe] C:\WINDOWS\system32\javaop32.exe
O4 - HKLM\..\Run: [TraySantaCruz] C:\WINDOWS\System32\tbctray.exe
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM95\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

 

First Click here to download cwsserviceremove.zip and unzip it to your desktop and have it ready to run later.
___________________________________________________________________________

Click here to download CWShredder. Do Not run it yet. Download it to the desktop and have it ready to run later.

____________________________________________________________________

Click here to download AboutBuster created by Rubber Ducky.

Unzip AboutBuster to the Desktop then click the "Update Button" then click "Check for Update" and download the updates and then click "Exit" because I don't want you to run it yet. Just get the updates so it is ready to run later in safe mode.
_____________________________________________________________________

Now go ahead and set your computer to show hidden files like so:

Because XP will not always show you hidden files and folders by default, Go to Start > Search and under "More advanced search options".
Make sure there is a check by "Search System Folders" and "Search hidden files and folders" and "Search system subfolders"

Next click on My Computer. Go to Tools > Folder Options. Click on the View tab and make sure that "Show hidden files and folders" is checked. Also uncheck "Hide protected operating system files" and "Hide extensions for known file types" . Now click "Apply to all folders"
Click "Apply" then "OK"
______________________________________________________________________

Sign off the internet and remain offline until this procedure is complete. Unplug your modem or disconnect the cable or phone line. Copy these instructions to notepad and save them on your desktop for easy access. You must follow these directions exactly and you cannot skip any part of it.
______________________________________________________________________


Click Start > Run > and type in:

services.msc

Click OK.

In the services window find Network Security Service (NSS).
Rightclick and choose "Properties". On the "General" tab under "Service Status" click the "Stop" button to stop the service. Beside "Startup Type" in the dropdown menu select "Disabled". Click Apply then OK. Exit the Services utility.
________________________________________________________________________

Restart to safe mode.

How to start your computer in safe mode


Perform the following steps in safe mode:

____________________________________________________________________


Double click on the cwsserviceemove.reg file you downloaded at the beginning to enter into the registry. Answer yes when asked to have it's contents added to the registry.
____________________________________________________________________

Go to Start > Run and type Hijackthis. Press enter to start HijackThis. DO NOT OPEN ANYTHING ELSE!

Put a check by these entries in Hijack This and click the "Fix Checked" button:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\tpgoq.dll/sp.html#37049

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\tpgoq.dll/sp.html#37049

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\tpgoq.dll/sp.html#37049

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\tpgoq.dll/sp.html#37049

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\tpgoq.dll/sp.html#37049

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank

R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\tpgoq.dll/sp.html#37049

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\tpgoq.dll/sp.html#37049

R3 - Default URLSearchHook is missing

O2 - BHO: (no name) - {CAEB5617-C2D7-D99F-4EC0-1B80C24F71F4} - C:\WINDOWS\sdkvm32.dll

O4 - HKLM\..\Run: [mfclu32.exe] C:\WINDOWS\system32\mfclu32.exe

O4 - HKLM\..\Run: [appuf.exe] C:\WINDOWS\system32\appuf.exe

O4 - HKLM\..\Run: [sdkea32.exe] C:\WINDOWS\system32\sdkea32.exe

O4 - HKLM\..\Run: [mswg32.exe] C:\WINDOWS\system32\mswg32.exe

O4 - HKLM\..\Run: [javaop32.exe] C:\WINDOWS\system32\javaop32.exe

Find and delete these files:

C:\WINDOWS\sdkvm32.dll
C:\WINDOWS\system32\mfclu32.exe
C:\WINDOWS\system32\apiqd.exe
C:\WINDOWS\system32\appuf.exe
C:\WINDOWS\system32\sdkea32.exe
C:\WINDOWS\system32\mswg32.exe
C:\WINDOWS\system32\javaop32.exe

Navigate to the C:\Windows\Temp folder. Open the Temp folder and go to Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.

Next navigate to the C:\Documents and Settings\Eileen (Repeat for all user names)\Local Settings\Temp folder. Open the Temp folder and go to Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.

Finally go to Control Panel > Internet Options. On the General tab under "Temporary Internet Files" Click "Delete Files". Put a check by "Delete Offline Content" and click OK. Click on the Programs tab then click the "Reset Web Settings" button. Click Apply then OK.
________________________________________________________________________

Next run aboutbuster. Double click aboutbuster.exe, click OK, click Start, then click OK. This will scan your computer for the bad files and delete them.
_______________________________________________________________________

Finally, run CWShredder. Just click on the cwshredder.exe then click "Fix" (Not "Scan only") and let it do it's thing.
_______________________________________________________________________

Boot back into Windows now.


Turn off System Restore:

On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.
Restart your computer.



Go here and do an online virus scan.

Be sure and put a check in the box by "Auto Clean" before you do the scan. If it finds anything that it cannot clean have it delete it or make a note of the file location so you can delete it yourself. Housecall will detect the leftover files from this hijacker.



This hijacker is known to alter or delete certain files so check this out please:

Download the Hoster from here . UnZip the file and press "Restore Original Hosts" and press "OK". Exit Program.

If you have Spybot S&D installed you will also need to replace one file.
Go here and download SDHelper.dll. Copy the file to the folder containing your Spybot S&D program (normally C:\Program Files\Spybot - Search & Destroy)

Check in the C:\Windows\system32 folder to be sure you have a file named Shell.dll. If you do not have one, go to the C:\Windows\system32\dllcache folder.
Find shell.dll and right click on it. Choose Copy from the menu.
Open the System32 folder and right click on an empty space in the window. Choose Paste from the menu.


control.exe may have been deleted.
See if control.exe is present in C:\windows\system32

If control.exe isn't there, go here, and download control.exe per the instructions at the site.

IMPORTANT!: Please check your ActiveX security settings. They may have been changed by this CWS variant to allow ALL ActiveX!! If they have been changed, reset your active x security settings in IE as recommended here.



When you are sure you are clean turn System Restore back on and create a restore point.

To create a restore point:

Single-click Start and point to All Programs.
Mouse over Accessories, then System Tools, and select System Restore.
In the System Restore wizard, select the box next the text labeled "Create a restore point" and click the Next button.
Type a description for your new restore point. Something like "After trojan/spyware cleanup". Click Create and you're done.