Forgive me as my knowledge is extremely limited, however I will do my best to describe my problem. Recently, my Dell Laptop was sent back to the depot and was reformatted. When I got it home, the internet worked okay but I found it to be unstable (booting me off from time to time) I noticed that Intel Proset wireless was managing the connection and I thought that perhaps, that was the problem. I tried on my own (not very successfully I might add) to switch to windows to monitor it instead. I then went into administrative tools and played with the wireless zero? option but it didn't seem to want to "start". My nephew told me to delete the proset wireless software from add/remove programs. I did so but it didn't solve the problem (although now the zero wireless conf indicated that it was "started" and windows seem to have taken over). I restored my computer back to an earlier point and the software was back --- however I am not able to get on the internet now at all (it says page cannot be displayed). It says I am connected and the signal strength is strong. My nephew had me "ping" the connection and all seems well with the wireless card and the connection. It is receiving the connection but not allowing me to access "out" onto the web?? I hope I am explaining this right. My nephew thinks that maybe something happened to the driver(s) when I deleted the software and then restored it? I have no idea where to turn.