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Internet only works in safe mode or for short time normal mode

Discussion in 'Networking' started by GreenJellyBean, Oct 18, 2008.

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  1. GreenJellyBean

    GreenJellyBean Thread Starter

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    Hello everyone,

    I have a Dell Optiplex GX270 with a pentium 4 processor, yes I know, old, but it works. It is running on Windows XP Pro, version 2002 with service pack 3. I have cable internet connected to a Linksys WRT100 router. As of late, my computer has been acting a little funny. I cannot seem to browse the internet for more than 5 minutes (with either Firefox 3 or IE 8) in normal mode, but the computer shows that I am connected to the internet. I was connected via a usb wireless adaptor, but since it has been acting strange, I have removed the wireless adaptor with the software and am now connected through an ethernet cord to the router which is connected to the cable modem.

    The internet works fine in safe mode with networking though. Plus, in normal mode, I am able to update services such as McAfee virus scan and Spybot, as well as remote connect to another computer, which require internet although the internet browsers say that it is not connected. I have ran Spybot, Ad-Aware, and McAfee virus scan already as well, all have not found anything. My roommate's laptop is able to connect to the network, via ethernet and wireless adapter, thus I do not believe it is either the router or modem. In device manager, my network adaptor icons did not show either an "x" or "!" icon. I have tried "WinsockxpFix" but that does not seem to solve my problem. I have tried going into "msconfig" to disable all of the "startup" programs but that does not seem to solve my problem either. I have tried disabling all of the "services" in "msconfig" as well but it appears that I need some of them to connect to the internet, as I do not have a connection when all "services" are disabled. I do not know which "services" in "msconfig" I need to have enabled to allow only internet to work, thus I have not been able to troubleshoot with this method. I have tried flushing ipconfig as well with the following saved as "Flush.bat" on my computer:

    echo off
    ipconfig /release
    ipconfig /flushdns
    ipconfig /registerdns
    ipconfig /renew
    netsh winsock reset catalog
    netsh int ip reset rese.log
    netsh winsock reset
    pause

    System restore is not an option for me either as I have not set up a restore point, so the only one available, date highlighted bold is from yesterday, which will not help me. I really do not want to restore to factory settings. I am out of ideas and would be open to any suggestions you might have. Please help me fix this problem. Thank you very much in advance for the advice!
     
  2. TerryNet

    TerryNet Moderator

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    Terry
    msconfig is not the best way to trouble shoot services.

    In Safe Mode with Networking go to Control Panel - Administrative Tools - Services. Take note of which services are Started.

    Then in normal mode you go to the same place and stop half a dozen or so services that weren't started in Safe Mode. If none of those are the culprit, restart them and move on to another batch.

    Do the following repairs (again) before tackling the services, just in case.

    (From a JohnWill post)

    TCP/IP stack repair options for use with Windows XP with SP2 or SP3.

    Start, Run, CMD, OK to open a command prompt.

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

    Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

    Reboot the machine.
     
  3. GreenJellyBean

    GreenJellyBean Thread Starter

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    TerryNet,

    I did the TCP/IP fixes again and they did not resolve my problem. I did the administrative services check next. Like you said, I compared the services that were started in safe mode with networking and then went in to stop the ones that started in normal mode not started in safe mode one by one. It did not seem like you need to reboot the system each time something was stopped, so I would then try the internet again once I have stopped a service. None of them seem to be culprit. Do you have any other suggestions?
     
  4. TerryNet

    TerryNet Moderator

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    Uninstall ZoneAlarm. If you have already uninstalled it at any time in the past, install it again and immediately uninstall.

    Please don't scream that I'm an idiot! :) At least not immediately. I know you haven't mentioned any firewall, but somebody else just solved their almost identical problem with a ZoneAlarm uninstall. Consider any non-Windows firewall (or security suite) as the possible culprit.
     
  5. GreenJellyBean

    GreenJellyBean Thread Starter

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    TerryNet,

    I apologize for any hostility you felt. I did not mean to sound condescending in any way in my earlier post. I simply was not sure whether you had to restart the computer every time a service in administrative tools was stopped.

    I have McAfee virus scan enterprise 8.5i on my computer. I don't think that has a firewall. I did have spybot on my computer, but have taken it off just to be safe. Thus, I believe that the only fire wall I have is the windows fire wall. I have tried disabling the windows fire wall with no prevail. Is there anyway to check what security suites and/or fire walls are installed in my computer? What is ZoneAlarm? I am not sure where it is located and how to uninstall it. I also have various other "fixing" software on my computer such as Ad-Aware and Reg Mechanic, could they be causing this issue? Thank you very much for the help, it is much appreciated.
     
  6. TerryNet

    TerryNet Moderator

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    My bad for causing confusion. I felt no hostility I was "defending" myself in advance for telling you to uninstall something (ZoneAlarm firewall) that probably wasn't there to begin with.

    In the first sentence under Benefits in McAfee VirusScan Enterprise search for the word "firewall." :) There's a good chance that this firewall is causing your problem.

    I can only shudder at the thought of what kind of damage a registry cleaner (such as Register Mechanic) can cause. Unless you took the precaution of saving your Registry before using it for the first time, I have no idea how to recover if it made a serious error while "cleaning."
     
  7. GreenJellyBean

    GreenJellyBean Thread Starter

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    I have tried to run firefox in safe mode and internet explorer with no add-ons with the same result. I have checked under internet options in control panel to make sure that there is no Proxy enabled. I have tried the above with both the windows firewall enabled and disabled as well as Ad-aware, Spybot and McAfee virusscan installed and uninstalled. I have left Ad-aware, Spybot and McAfee virusscan uninstalled untill this problem is fixed.

    The IP settings and DNS config are all set to automatic as well withe IEEE 802.1X authentication enabled using smart card an Cache enabled. Under services in administrative tools, wired autoconfiguration has started and set to automatic and wireless zero configuration has started and set to automatic. When I tried to run Internet explorer, it offered a diagnostic service and here are the results:

    Last diagnostic run time: 10/23/08 22:22:23
    WinSock Diagnostic
    WinSock status
    info Error attmpting to validate the Winsock base providers: 2
    error Not all base service provider entries could be found in the winsock catalog. A reset is needed.
    info Redirecting user to support call
    Network Adapter Diagnostic
    Network location detection
    info Using home Internet connection
    Network adapter identification
    info Network connection: Name=Local Area Connection, Device=Intel(R) PRO/1000 MT Network Connection, MediaType=LAN, SubMediaType=LAN
    info Network connection: Name=MSN Explorer, Device=Conexant D850 56K V.9x DFVc Modem, MediaType=PHONE, SubMediaType=NONE
    info Network connection: Name=MSN, Device=Conexant D850 56K V.9x DFVc Modem, MediaType=PHONE, SubMediaType=NONE
    info Ethernet connection selected
    Network adapter status
    info Network connection status: Connected
    HTTP, HTTPS, FTP Diagnostic
    HTTP, HTTPS, FTP connectivity
    info FTP (Passive): Successfully connected to ftp.microsoft.com.
    info HTTPS: Successfully connected to www.microsoft.com.
    warn HTTP: Error 12002 connecting to www.microsoft.com: The operation timed out
    error Could not make an HTTP connection.

    It looks like a winsock problem? I have downloaded winsockxpfix and tried it already with no prevail, perhaps I need a different winsock fix? Please let me know if there is anything else I should try. Thanks.
     
  8. JohnWill

    JohnWill Retired Moderator

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    If you did the repair that Terry posted, there is no "better" winsock fix for XP-SP2/SP3.
     
  9. TerryNet

    TerryNet Moderator

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