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Internet Options Greyed Out-No idea why??

Discussion in 'Web & Email' started by bappida69, Jul 26, 2004.

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  1. bappida69

    bappida69 Thread Starter

    Joined:
    Jul 2, 2004
    Messages:
    22
    Hi,

    I am using IE Ver 6.0 My internet options are totally greyed out. Like Home Page,Security Level, Advanced options etc. I have already run Spybot, Adaware,CWShredder and Hijack this. But no luck yet. I have also unticked the Spybot option of Immunize also. At that point of time, only the home page value changes. But after some time, it becomes greyed out again. But the secrity zones are not changing at all.

    Any help would be more than welcome!!

    Thanks
     
  2. vtel57

    vtel57

    Joined:
    Jul 12, 2004
    Messages:
    805
    Sounds to me like you're logged on to the system with an account that does NOT have Admin rights. Or your Admin has disallowed those options from your user account.
     
  3. bappida69

    bappida69 Thread Starter

    Joined:
    Jul 2, 2004
    Messages:
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    Thanks for the response. This is my own laptop and I have given myself all administrator privileges. This is likely some spyware issue..
     
  4. vtel57

    vtel57

    Joined:
    Jul 12, 2004
    Messages:
    805
    Hmm... I would suggest a "Hijack This" log. It would be most helpful to assist us in diagnosing your troubles.
     
  5. sekirt

    sekirt

    Joined:
    Mar 28, 2003
    Messages:
    3,998
    Look at Spybot-->Tools-->IE Tweaks. Uncheck the tweaks.
    Or you can search TSG for the problem, registry entries have been posted in similar past problems.

    sekirt
     
  6. Deke40

    Deke40

    Joined:
    Jun 27, 2002
    Messages:
    5,556
    Read this article then use this online virus scan.

    Also pay special attention to see if the following key has been added:

    HKEY_CURRENT_USER\Software\Policies\
    Microsoft\Internet Explorer\Restrictions
     
  7. Bob Cerelli

    Bob Cerelli

    Joined:
    Nov 2, 2002
    Messages:
    22,468
    Usually the specific key for disabling the Tools / Internet Options menu is:

    HKEY_CURRENT_USER\ Software \ Policies \ Microsoft \ Internet Explorer \ Restrictions \ NoBrowserOptions
     
  8. Deke40

    Deke40

    Joined:
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    Messages:
    5,556
    Good call Bob. I left the NoBrowserOptions value off of my post as it was in the first link and I missed it.
     
  9. mohanlal2000

    mohanlal2000

    Joined:
    Dec 30, 2002
    Messages:
    8
    Hi,

    Thanks a bunch for your reposnes. Tried out couple of recommendations. They cleared out the restrictions on Home page , but not on security page. But even all the restrictions came back after I started IE yet again!! So I am back to square one. Bob, you mentioned the key:
    HKEY_CURRENT_USER\ Software \ Policies \ Microsoft \ Internet Explorer \ Restrictions \ NoBrowserOptions

    What should the value be for this. I have Type REG_DWORD and Value 0.

    Attached please find HijackThis log file. Any help is more than welcome.

    Thanks.

    Logfile of HijackThis v1.97.7
    Scan saved at 1:05:19 PM, on 7/28/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\System32\ibmpmsvc.exe
    C:\WINDOWS\System32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\NavNT\vptray.exe
    C:\WINDOWS\AGRSMMSG.exe
    C:\PROGRA~1\ThinkPad\UTILIT~1\NPDTray.exe
    C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
    C:\WINDOWS\System32\RunDll32.exe
    C:\Program Files\ThinkPad\PkgMgr\HOTKEY\TPONSCR.exe
    C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    C:\Program Files\ThinkPad\PkgMgr\HOTKEY_1\TpScrex.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\ThinkPad\ConnectUtilities\QCWLICON.EXE
    C:\progra~1\c4ebreg\c4ebreg.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\Zone Labs\Integrity Client\iclient.exe
    C:\WINDOWS\System32\drivers\trcboot.exe
    C:\Program Files\NavNT\defwatch.exe
    C:\Program Files\C4ebreg\isamsmt.exe
    C:\Program Files\IBM\Personal Communications\PCS_AGNT.EXE
    c:\sdwork\issimsvc.exe
    C:\PROGRA~1\AT&TNE~1\NetCfgSv.EXE
    C:\Program Files\NavNT\rtvscan.exe
    C:\WINDOWS\System32\QCONSVC.EXE
    C:\WINDOWS\system32\ZoneLabs\vsmon.exe
    C:\WINDOWS\System32\Drivers\ldlcserv.exe
    C:\WINDOWS\System32\MsgSys.EXE
    C:\WINDOWS\System32\ctfmon.exe
    C:\Program Files\AT&T Network Client\NetClient.exe
    C:\notes\NLNOTES.EXE
    C:\notes\ntaskldr.EXE
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Documents and Settings\thomasp\Desktop\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://intranet-nj
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://intranet-nj
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Prudential Financial IE6 (Rev.C)
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://autoproxy:82/pruieconfig.ins
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://w3.ibm.com/
    O4 - HKLM\..\Run: [vptray] C:\Program Files\NavNT\vptray.exe
    O4 - HKLM\..\Run: [ISAM SMT Service] "C:\Program Files\C4ebreg\isamsmt.exe"
    O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
    O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
    O4 - HKLM\..\Run: [NPDTray] C:\PROGRA~1\ThinkPad\UTILIT~1\NPDTray.exe
    O4 - HKLM\..\Run: [TPHOTKEY] C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
    O4 - HKLM\..\Run: [BMMGAG] RunDll32 C:\PROGRA~1\ThinkPad\UTILIT~1\pwrmonit.dll,StartPwrMonitor
    O4 - HKLM\..\Run: [BMMLREF] C:\Program Files\ThinkPad\Utilities\BMMLREF.EXE
    O4 - HKLM\..\Run: [BMMMONWND] rundll32.exe C:\PROGRA~1\ThinkPad\UTILIT~1\BatInfEx.dll,BMMAutonomicMonitor
    O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [QCWLICON] C:\Program Files\ThinkPad\ConnectUtilities\QCWLICON.EXE
    O4 - HKLM\..\Run: [C4EBReg] "C:\progra~1\c4ebreg\c4ebreg.exe" /q
    O4 - HKLM\..\Run: [ISSI EZUpdate Service] "c:\sdwork\issimsvc.exe"
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKLM\..\Run: [stgclean] c:\sdwork\w32main2.exe /cleanup
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\RunOnce: [Register OCX] regsvr32.exe /s msdxm.ocx
    O4 - HKCU\..\RunOnce: [NetSP - restore database] "C:\Program Files\AT&T Network Client\NetSP.exe" -show
    O4 - Global Startup: Integrity Client.lnk = C:\Program Files\Zone Labs\Integrity Client\iclient.exe
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O14 - IERESET.INF: START_PAGE_URL=http://intranet-nj
    O15 - Trusted Zone: http://*.americanskandia.com
    O15 - Trusted Zone: http://www.arbee.net
    O15 - Trusted Zone: http://*.bcop.com
    O15 - Trusted Zone: http://download.cnet.com
    O15 - Trusted Zone: http://*.conxion.com
    O15 - Trusted Zone: http://www.etrade.com
    O15 - Trusted Zone: http://*.macromedia.com
    O15 - Trusted Zone: http://www.msn.com
    O15 - Trusted Zone: http://www.msnbc.com
    O15 - Trusted Zone: http://*.nokia.com
    O16 - DPF: IBM EA2000 - https://w3-1.ibm.com/tools/us/expenses/EA2000.cab
    O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.com/images/nocache/funwebproducts/ei/PopularScreenSaversInitialSetup1.0.0.8.cab
    O16 - DPF: {238F6F83-B8B4-11CF-8771-00A024541EE3} (WficaCtl Object) - http://financeuat.prudential.com/wfica.cab
    O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst0401.cab
    O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
    O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/16f9f3eb131185225e03/netzip/RdxIE601.cab
    O16 - DPF: {74FFE28D-2378-11D5-990C-006094235084} (IBM Access Support) - http://www-307.ibm.com/pc/support/IbmEgath.cab
    O16 - DPF: {9519B2A2-6592-4E41-8290-D0298459270C} (LNWebAssist Class) - http://w3.ibm.com/bluepages/scripts/lnwebassist.cab
    O16 - DPF: {9b935470-ad4a-11d5-b63e-00c04faedb18} (Oracle JInitiator 1.1.8.16) - http://njros1ud172.prudential.com:8003/jinitiator/oajinit.exe
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37874.5304513889
    O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} (YAddBook Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/suite/autocomplete.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {DDFFA75A-E81D-4454-89FC-B9FD0631E726} - http://www.bundleware.com/activeX/BM2/BM2.cab
    O16 - DPF: {F54C1137-5E34-4B95-95A5-BA56D4D8D743} (Secure Delivery) - http://www.gamespot.com/KDX22/download/kdx.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{46C0836F-3FED-42C9-B86A-99C4E850703D}: Domain = ibm.com
    O17 - HKLM\System\CCS\Services\Tcpip\..\{46C0836F-3FED-42C9-B86A-99C4E850703D}: NameServer = 9.0.2.1,9.0.3.1
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = ibm.com
     
  10. Bob Cerelli

    Bob Cerelli

    Joined:
    Nov 2, 2002
    Messages:
    22,468
    You might as well simply delete any key you find in that section and reboot.
     
  11. optihost

    optihost

    Joined:
    Jul 11, 2004
    Messages:
    26
    this sounds to me that you need to goto control panel/users and change the rights to administrator. hope this helps

    Roy
    www.optihost.co.uk
     
  12. mohanlal2000

    mohanlal2000

    Joined:
    Dec 30, 2002
    Messages:
    8
    Bob, deleted the key from HKEY_CURRENT_USER\ Software \ Policies \ Microsoft \ Internet Explorer \ Restrictions \ NoBrowserOptions. Rebooted the machine also.

    But no luck :confused:
     
  13. Bob Cerelli

    Bob Cerelli

    Joined:
    Nov 2, 2002
    Messages:
    22,468
    From a previous post, if you are not an admin, you cannot simply go to the Control Panel / Users and make yourself an admin.

    Another registry section you should look at is:
    HKEY_CURRENT_USER \ Software \ Policies \ Microsoft \ Internet Explorer \ Control Panel
     
  14. mohanlal2000

    mohanlal2000

    Joined:
    Dec 30, 2002
    Messages:
    8
    Hi,

    I was always an Administrator on this laptop.

    There are a bunch of values in HKEY_CURRENT_USER \ Software \ Policies \ Microsoft \ Internet Explorer \ Control Panel. Should I delete all of them and try out??

    Could anyone please take a look at the hijackThis log file.

    Thanks in advance!!
     
  15. Bob Cerelli

    Bob Cerelli

    Joined:
    Nov 2, 2002
    Messages:
    22,468
    I don't have anything there in mine at all. There are certainly a lot that can be there.

    Accessibility = Accessibility settings
    Advanced = Advanced settings
    AdvancedTab = Advanced tab
    Autoconfig = Autoconfig settings
    Cache = Cache settings
    CalendarContact = Contact settings
    Check_If_Default = Check if IE default browser setting
    Connection Settings = Change Connection Type
    Certificates = Certificates settings
    CertifPers = Personal Certificates settings
    CertifSite = Certificates Publishers settings
    Colors = Colors settings
    Connection Wizard = Ability to run the Connection Wizard
    ConnectionsTab = Connections tab
    Connwiz Admin Lock = Connection Wizard administrative lockout
    ContentTab = Content tab
    Fonts = Fonts settings
    FormSuggest = Forms suggest setting
    FormSuggest Passwords = Passwords suggest setting
    GeneralTab = General tab
    History = History settings
    HomePage = Home Page settings
    Languages = Languages settings
    Links = Links settings
    Messaging = MS Messaging settings
    Profiles = Profiles settings
    ProgramsTab = Programs tab
    Proxy = Proxy settings
    Ratings = Ratings settings
    ResetWebSettings = Reset web settings
    SecAddSites = Security Add sites settings
    SecChangeSettings = Security changes
    SecurityTab = Security tab
    Settings = Settings boxes


    But just to be certain, can you list them before deleting them.
     
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