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Internet Problems

Discussion in 'Networking' started by lrdelarco, May 3, 2010.

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  1. lrdelarco

    lrdelarco Thread Starter

    Joined:
    May 3, 2010
    Messages:
    3
    My IE has stopped working. I am connected to my wireless internet with an excellent connection. I installed an open DNS and unchecked my TCP/IP 6 as suggested by other people but nothing has worked. The only thing I can correllate with this issue is the installation of security updates for microsoft. Please Help! :confused:
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,408
    First Name:
    Wayne
    you could try a restore to before the updates, if you think its that - see if that fixes the issues
    IT may be the firewall blocking

    would you do the following

    ------------------------------------------------------------------------
    {ipconfig /all}
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
    We would like to see the results from ipconfig /all post back the results here
    -> Start
    -> (XP - enter the following in the RUN box)
    cmd /k ipconfig /all
    -> (Vista or Windows 7 - enter the following in the Search box)
    cmd /k ipconfig /all

    A black box will appear on the screen -
    rightclick in the box
    select all
    enter
    control key + C key - to copy

    then reply here and
    control key + V to paste
    ------------------------------------------------------------------------
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
    {Ping Tests}

    Start> Run {search bar in Vista}> CMD to open a DOS window and type:

    Type the following command
    Ping google.com
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping 209.183.226.152
    post back results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste
    ------------------------------------------------------------------------

    {Device Manager}
    Post back the results in device manager
    Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
    windows 7
    start > control panel> System and Security> Device Manager

    network adaptors, click on the + > post back the devices listed there
    are there any ! ? or X


    post a screen shot of the device manager - network adapters

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here
    ------------------------------------------------------------------------
    Download and install
    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

    http://www.xirrus.com/library/wifitools.php
    Then run the program
    if you get an error - You need NET Framework installed for the WiFi Inspector to function.

    post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
    ------------------------------------------------------------------------
    Wireless Profiles
    http://mgmcc.forumotion.net/networking-tutorials-f17/removing-an-existing-wireless-profile-t109.htm
    - Vista/Windows7:

    http://www.tp-link.com/support/showfaq.asp?id=214
    - delete the wireless profiles
    Start> control Panel> classic view> network and sharing center> manage wireless networks

    Delete the profiles
    you will then have to enter the wireless security key for any networks you connect to
    --

    Wireless Profiles
    http://mgmcc.forumotion.net/networking-tutorials-f17/removing-an-existing-wireless-profile-t109.htm
    - XP

    http://www.tp-link.com/support/showfaq.asp?id=186
    - delete the preferred networks
    start> control panel> network connections> right click on the wireless connection> listed wireless networks tab in the preferred network list click on each one and - remove button

    you will then have to enter the wireless security key for any networks you connect to
    ------------------------------------------------------------------------
     
  3. lrdelarco

    lrdelarco Thread Starter

    Joined:
    May 3, 2010
    Messages:
    3
    C:\Users\Lauren>ipconfig/all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : Lauren-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : cfl.rr.com
    Wireless LAN adapter Wireless Network Connection:
    Connection-specific DNS Suffix . : cfl.rr.com
    Description . . . . . . . . . . . : Intel(R) Wireless WiFi Link 4965AG
    Physical Address. . . . . . . . . : 00-21-5C-49-F1-FF
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::301b:4833:4ecd:a94c%13(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.101(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Monday, May 03, 2010 3:19:46 PM
    Lease Expires . . . . . . . . . . : Tuesday, May 04, 2010 3:19:46 PM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 251666780
    DNS Servers . . . . . . . . . . . : 208.67.222.222
    208.67.220.220
    NetBIOS over Tcpip. . . . . . . . : Enabled
    Ethernet adapter Local Area Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) 82566MM Gigabit Network Connecti
    on
    Physical Address. . . . . . . . . : 00-23-5A-31-0A-DA
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Ethernet adapter Bluetooth Network Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    Physical Address. . . . . . . . . : 00-24-7E-26-2C-EC
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 6:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.sgt.cpqcorp.net
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 12:
    Connection-specific DNS Suffix . : cfl.rr.com
    Description . . . . . . . . . . . : isatap.cfl.rr.com
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::5efe:192.168.1.101%34(Preferred)
    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : 208.67.222.222
    208.67.220.220
    NetBIOS over Tcpip. . . . . . . . : Disabled
    Tunnel adapter Local Area Connection* 13:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{6DAE0FAD-B9F1-4A3E-BD19-25B205DA5
    080}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 23:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{C05F61E6-8572-4D83-9544-0AA207ABD
    79A}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 14:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::88fa:7d4:820e:ae22%14(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled
    Tunnel adapter Local Area Connection* 24:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{5A55EBD7-D159-4C1E-A664-1EB887E77
    D26}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 29:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.tampabay.rr.com
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    C:\Users\Lauren>
     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,408
    First Name:
    Wayne
    well you have an IP address - so I'm leaning towards a firewall issue or as you say an update
    Ping tests and xirrus would confirm that
     
  5. lrdelarco

    lrdelarco Thread Starter

    Joined:
    May 3, 2010
    Messages:
    3
    Pinging google.com [74.125.65.106] with 32 bytes of data:
    Reply from 74.125.65.106: bytes=32 time=44ms TTL=54
    Reply from 74.125.65.106: bytes=32 time=22ms TTL=54
    Reply from 74.125.65.106: bytes=32 time=23ms TTL=54
    Reply from 74.125.65.106: bytes=32 time=22ms TTL=54
    Ping statistics for 74.125.65.106:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 22ms, Maximum = 44ms, Average = 27ms
    C:\Users\Lauren>ping 209.183.226.152
    Pinging 209.183.226.152 with 32 bytes of data:
    Reply from 209.183.226.152: bytes=32 time=53ms TTL=51
    Reply from 209.183.226.152: bytes=32 time=43ms TTL=51
    Reply from 209.183.226.152: bytes=32 time=38ms TTL=51
    Reply from 209.183.226.152: bytes=32 time=39ms TTL=51
    Ping statistics for 209.183.226.152:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 38ms, Maximum = 53ms, Average = 43ms

    Microsoft Windows [Version 6.0.6000]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.
    C:\Users\Lauren>ping google.com
    Pinging google.com [74.125.65.106] with 32 bytes of data:
    Reply from 74.125.65.106: bytes=32 time=44ms TTL=54
    Reply from 74.125.65.106: bytes=32 time=22ms TTL=54
    Reply from 74.125.65.106: bytes=32 time=23ms TTL=54
    Reply from 74.125.65.106: bytes=32 time=22ms TTL=54
    Ping statistics for 74.125.65.106:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 22ms, Maximum = 44ms, Average = 27ms
    C:\Users\Lauren>ping 209.183.226.152
    Pinging 209.183.226.152 with 32 bytes of data:
    Reply from 209.183.226.152: bytes=32 time=53ms TTL=51
    Reply from 209.183.226.152: bytes=32 time=43ms TTL=51
    Reply from 209.183.226.152: bytes=32 time=38ms TTL=51
    Reply from 209.183.226.152: bytes=32 time=39ms TTL=51
    Ping statistics for 209.183.226.152:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 38ms, Maximum = 53ms, Average = 43ms


    I'm having problems printing the screen and pasting it into word or paint. Not sure if it's related but all the wireless and addresses are coming up N/A and my wireless adapter is in 802.11g mode, no default encryption, open default authority, 2437 frequency, and BSSID 00:1A:70:41:25:AF. Hope that helps.
     
  6. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,408
    First Name:
    Wayne
    Well you have a connection to the internet as you can ping out to google and this website techguy by IP address
    so something is stopping IE from access - probably a firewall - what firewall do you have ?
    Disable it ...
    OR try the restore to before the updates
    Start>programs>accessories>system tools>system restore - choose a date before the problem
     
  7. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,805
    First Name:
    Terry
    Yep, sounds like firewall or ...

    (From a JohnWill post)

    TCP/IP stack repair options for use with Vista or 7.

    Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

    Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

    Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

    Reboot the machine.
     
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