Internet randomly shuts off.

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joshuabcox

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Joined
Jan 18, 2011
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Hello
First let me thank everyone for any help I get in advance.

So in 2 weeks I move in with a buddy of mine and would like to resolve this issue before I do so. They use Time Warner Cable company. For the past about year they have been having internet issues. The problem is they are getting free cable (his dad is ridiculously cheap) and are afraid to call the ISP out in fear they might fix whatever is allowing this. It is impossible to convince him otherwise or to stop being a thief. Believe me Ive tried a thousand times.

THE ISSUE: Every 10 minutes to 2 hours the internet stops working. Not just for 1 computer, for every device in the house (4 computers, 3 Xboxs and a Wii). When it happens you have to log in to the router and reset it (or unplug it) in order to regain connection. Its aweful because it makes online gameplay impossible. And me and the friend both take online coarses at our college. Last semester he failed a class when it went off in the middle of his exam which he was not able to retake.

As I said, it is randomly every little while. We have not noticed anything that correlates with it going off. The wireless modem/router is a Motorola SBG900. When you log into it, under Cable/Status it lists Acquire Downstream Channel, Obtain Upstream Parameters,Establish IP Connectivity using DHCP, Establish Time Of Day, Transfer Operational Parameters through TFTP, and Cable Modem Status. Beside each one of those it tells you the status (such as obtaining, done, failed, operational.) It used to usually say "obtaining" beside upsteam parameters of downstream channels. And if you waited it would reset itself. But latley sometimes it just says "failed" next to Cable Modem Status and you have to reset or wait a long time for it to begin working again. There are even times when it says its functioning properly and must be reset in order to get it to work.

Ive searched the web and there are a million people with the same issue, but most of the time its just one computer for them. And if not the solution doesnt help us.

Is there anymore info I can retrieve to help anyone help me?

Thanks again!
 

etaf

Wayne
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Joined
Oct 2, 2003
Messages
65,456
The problem is they are getting free cable (his dad is ridiculously cheap) and are afraid to call the ISP out in fear they might fix whatever is allowing this. It is impossible to convince him otherwise or to stop being a thief. Believe me Ive tried a thousand times.
We cant really help you here - the first test would be to get a line test quality test checked out by the ISP
otherwise potentially replace the modem/router

So I'm closing the post
 
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