Internet screen keeps freezing up!

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Hairy-o

Thread Starter
Joined
Oct 30, 2011
Messages
39
I just found your site, and have attempted to solve my problem on my own, but have not been successful so I'm looking for your help. My computer tends to lock up when I am logged onto the internet. It will typically lock up for 5-10 seconds, then it un-freezes. When this happens the screen graphics get all messed up. More recently it freezes and will not start up again forcing me to re-boot. I am using Mozzila/Firefox browser, and AVG Free addition. I also have several other Ad/Blocker and Anti-virus and Malware protection programs. I am starting to think that is the problem that I have too many running at the same time? Do you think I need more RAM or is this

What might you recommend ?

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 4400+, x86 Family 15 Model 35 Stepping 2
Processor Count: 2
RAM: 3071 Mb
Graphics Card: NVIDIA GeForce 9500 GT, 512 Mb
Hard Drives: C: Total - 35291 MB, Free - 7658 MB; E: Total - 238472 MB, Free - 140853 MB;
Motherboard: ASUSTeK Computer INC., A8N-SLI Premium
Antivirus: AVG Anti-Virus Free Edition 2011, Updated: Yes, On-Demand Scanner: Enabled
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,308
3072 MB(3 GB) of RAM is more than enough for Windows XP SP3. Your computer is using the 32-bit version, so increasing it to 4 GB or more would be useless anyway because it wouldn't be recognized and used.

If your computer has over-kill with security-related programs, and if it has too many programs auto-starting and running in the background, that can definitely slow and bog it down.

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Go here and click the green "Download latest version" link to download and save HiJackThis 2.0.4.

After it's been downloaded and saved, close all open windows first, then double-click the saved file to install it.

Allow it to install in its default location - C:\Program Files.

After it's been installed, start it and then click "Do a system scan and save a log file".

When the scan is finished in less than 30 seconds, a log file will appear.

Save that log file.

Return here to your thread, then copy-and-paste the entire log file here.

----------------------------------------------------------

Start HiJackThis, but don't run a scan.

Click on the "Open The Misc Tools Section" button.

Click on the "Open Uninstall Manager" button.

Click on the "Save List" button.

Save the "uninstall_list.txt" file somewhere.

It'll then open in Notepad.

Return here to your thread, then copy-and-paste the entire file here.

----------------------------------------------------------
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,308
Here is the support site for the ASUS A8N-SLI Premium motherboard in your computer.

You might want to add and save this site in your browser favorites/bookmarks list so you can refer to it if needed.

It supports a maximum of 4096 MB(4 GB) of RAM - a maximum of 1024 MB(1 GB) in each of its 4 slots.

It supports these DDR modules:

DDR PC2100(DDR266)

DDR PC2700(DDR333)

DDR PC3200(DDR400)

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Hairy-o

Thread Starter
Joined
Oct 30, 2011
Messages
39
32 Bit HP CIO Components Installer
Ad-Aware
Adobe AIR
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 9.4.5
Advanced SystemCare 4
Apple Application Support
Apple Mobile Device Support
Apple Software Update
AsusUpdate
Athlon 64 Processor Driver
AVG 2011
AVG 2011
AVG 2011
AVG PC Tuneup 2011
Bonjour
CA Yahoo! Anti-Spy (remove only)
CachemanXP 2.0
CCleaner
Defraggler
EA Download Manager
Google Earth
Google Update Helper
HiJackThis
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows XP (KB2443685)
Hotfix for Windows XP (KB2570791)
HP Photosmart C4400 All-In-One Driver Software 10.0 Rel .3
HP Update
IObit Malware Fighter
IObit Toolbar v4.7
iTunes
Java(TM) 6 Update 20
Java(TM) 6 Update 29
Java(TM) 6 Update 7
Malwarebytes' Anti-Malware version 1.51.2.1300
Marvell Miniport Driver
Mayura Chess Board
McAfee Security Scan Plus
Messenger Detect
Microsoft .NET Framework 1.0 Hotfix (KB2572066)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB2572067)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Extended
Microsoft .NET Framework 4 Extended
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.7
Microsoft National Language Support Downlevel APIs
Microsoft Silverlight
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
Microsoft WSE 3.0 Runtime
MotoHelper 2.0.53 Driver 5.2.0
MotoHelper MergeModules
MotoHelper MergeModules
Motorola Mobile Drivers Installation 5.2.0
Mozilla Firefox 7.0.1 (x86 en-US)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MyHeritage Family Tree Builder
NVIDIA Drivers
NVIDIA Graphics Driver 280.26
NVIDIA nTune
NVIDIA nView 135.94
NVIDIA nView Desktop Manager
NVIDIA PhysX
NVIDIA PhysX System Software 9.10.0514
NVIDIA Update 1.4.28
OpenOffice.org 3.2
ParetoLogic FileCure
Personal Stock Streamer
Picasa 3
QuickTime
Realtek AC'97 Audio
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Extended (KB2416472)
Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
Security Update for Microsoft Windows (KB2564958)
Security Update for Windows XP (KB2296199)
Security Update for Windows XP (KB2393802)
Security Update for Windows XP (KB2412687)
Security Update for Windows XP (KB2416400)
Security Update for Windows XP (KB2419632)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2436673)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB2476490)
Security Update for Windows XP (KB2476687)
Security Update for Windows XP (KB2478960)
Security Update for Windows XP (KB2478971)
Security Update for Windows XP (KB2479628)
Security Update for Windows XP (KB2481109)
Security Update for Windows XP (KB2482017)
Security Update for Windows XP (KB2483185)
Security Update for Windows XP (KB2485376)
Security Update for Windows XP (KB2485663)
Security Update for Windows XP (KB2491683)
Security Update for Windows XP (KB2497640)
Security Update for Windows XP (KB2503658)
Security Update for Windows XP (KB2503665)
Security Update for Windows XP (KB2506212)
Security Update for Windows XP (KB2506223)
Security Update for Windows XP (KB2507618)
Security Update for Windows XP (KB2507938)
Security Update for Windows XP (KB2508272)
Security Update for Windows XP (KB2508429)
Security Update for Windows XP (KB2509553)
Security Update for Windows XP (KB2510581)
Security Update for Windows XP (KB2511455)
Security Update for Windows XP (KB2524375)
Security Update for Windows XP (KB2530548)
Security Update for Windows XP (KB2535512)
Security Update for Windows XP (KB2536276)
Security Update for Windows XP (KB2536276-v2)
Security Update for Windows XP (KB2544521)
Security Update for Windows XP (KB2544893)
Security Update for Windows XP (KB2544893-v2)
Security Update for Windows XP (KB2555917)
Security Update for Windows XP (KB2559049)
Security Update for Windows XP (KB2562937)
Security Update for Windows XP (KB2566454)
Security Update for Windows XP (KB2567053)
Security Update for Windows XP (KB2567680)
Security Update for Windows XP (KB2570222)
Security Update for Windows XP (KB2570947)
Security Update for Windows XP (KB2586448)
Security Update for Windows XP (KB2592799)
Security Update for Windows XP (KB923789)
Smart Defrag 2
SpeedFan (remove only)
Spelling Dictionaries Support For Adobe Reader 9
SPORE™
Spybot - Search & Destroy
SpywareBlaster 4.4
SUPERAntiSpyware
System Requirements Lab
The Battle for Middle-earth (tm) II
The Lord of the Rings, The Rise of the Witch-king
The Sims Medieval
The Sims™ 3
The Sims™ 3 World Adventures
thinkorswim
TurboTax 2008
TurboTax 2008 WinPerFedFormset
TurboTax 2008 WinPerProgramHelp
TurboTax 2008 WinPerReleaseEngine
TurboTax 2008 WinPerTaxSupport
TurboTax 2008 WinPerUserEducation
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TurboTax 2009
TurboTax 2009 WinPerFedFormset
TurboTax 2009 WinPerReleaseEngine
TurboTax 2009 WinPerTaxSupport
TurboTax 2009 wrapper
TurboTax 2010
TurboTax 2010 WinPerFedFormset
TurboTax 2010 WinPerReleaseEngine
TurboTax 2010 WinPerTaxSupport
TurboTax 2010 wrapper
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Extended (KB2468871)
Update for Microsoft .NET Framework 4 Extended (KB2533523)
Update for Microsoft Windows (KB971513)
Update for Windows XP (KB2467659)
Update for Windows XP (KB2492386)
Update for Windows XP (KB2541763)
Update for Windows XP (KB2607712)
Update for Windows XP (KB2616676)
Update for Windows XP (KB2641690)
Update for Windows XP (KB971029)
Virtual Earth 3D (Beta)
Visual C++ 2008 x86 Runtime - (v9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01
Windows Defender
Windows Management Framework Core
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player 11
Windows Media Player Firefox Plugin
Windows XP Media Center Edition 2005 KB2502898
Windows XP Media Center Edition 2005 KB925766
Windows XP Service Pack 3
WinDriver Ghost 2.08
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Yahoo! Install Manager
Yahoo! Search Protection
Yahoo! Software Update
Yahoo! Toolbar
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,308
You've got a bit of work to do because you have a LOT of unneeded and/or outdated programs and add-ons in that computer.

Ad-Aware(by Lavasoft) needs to be uninstalled.

Adobe Flash Player 10 ActiveX needs to be updated to Adobe Flash Player ActiveX 11.1.102.55

Adobe Flash Player 10 Plugin needs to be updated to Adobe Flash Player Plugin 11.1.102.55

Adobe Reader 9.4.5 needs to be updated to Adobe Reader 10.1.1

Advanced SystemCare 4(by IObit) needs to be uninstalled.

CA Yahoo! Anti-Spy needs to be uninstalled.

Cacheman XP 2.0 needs to be uninstalled.

Defraggler needs to be uninstalled.

IObit Malware Fighter
IObit Toolbar 4.7
need to be uninstalled.

Java(TM) 6 Update 20
Java(TM) 6 Update 7
need to be uninstalled.

McAfee Security Scan Plus needs to be uninstalled.

Mozilla Firefox 7.0.1 needs to be updated to Mozilla Firefox 8.0

OpenOffice.org 3.2 needs to be updated to OpenOffice.org 3.3 or replaced with LibreOffice 3.4.4

ParetoLogic FileCure needs to be uninstalled.

Smart Defrag(by IObit) needs to be uninstalled.

Spybot - Search & Destroy needs to be uninstalled.

System Requirements Lab needs to be uninstalled.

Windows Defender needs to be uninstalled.

Yahoo! Software Update
Yahoo! Toolbar
need to be uninstalled.

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Hairy-o

Thread Starter
Joined
Oct 30, 2011
Messages
39
I guess I do have some work to do! Will report back as soon as I can. What about all those security updates, that are still listed, is that a problem? such as :
Microsoft .NET Framework 1.1; Microsoft Visual C++ 2005 Redistributable;Security Update for Windows XP (KB2296199); Update for Windows XP (KB2467659)???


Thanks for the help.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,308
If you uncheck "Show Updates" in the Add Or Remove Programs window, you won't have all those updates and hotfixes to look at.

Do NOT uninstall

Microsoft .NET Framework 1.1

Microsoft Visual C++ 2005 Redistributable


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Hairy-o

Thread Starter
Joined
Oct 30, 2011
Messages
39
Here is my latest log aft removing all you listed.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:07:35 PM, on 11/12/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
E:\Program Files\SASCORE.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\AVG\AVG10\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
E:\Program Files\CachemanXP\CachemanXP.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\AVG\AVG10\avgtray.exe
C:\WINDOWS\system32\RunDLL32.exe
E:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
E:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
C:\Program Files\Yahoo!\Search Protection\YspService.exe
C:\Program Files\Messenger\msmsgs.exe
E:\Program Files\SUPERAntiSpyware.exe
C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
C:\Program Files\Motorola\MotoHelper\MotoHelperService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Motorola\MotoHelper\MotoHelperAgent.exe
C:\Program Files\AVG\AVG10\avgnsx.exe
C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
C:\Program Files\AVG\AVG10\avgemcx.exe
C:\Program Files\AVG\AVG10\avgchsvx.exe
C:\Program Files\AVG\AVG10\avgrsx.exe
C:\Program Files\AVG\AVG10\avgcsrvx.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
C:\WINDOWS\system32\SearchProtocolHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ycomp/defaults/sb/*http://www.yahoo.com/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ycomp/defaults/sp/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/?ilc=1
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = About:Blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 192.168.*.*;*.local
R3 - URLSearchHook: (no name) - {7757CBCC-0975-4b79-A519-90B142CA3A23} - (no file)
R3 - URLSearchHook: (no name) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: (no name) - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: YSPManager - {25BC7718-0BFA-40EA-B381-4B2D9732D686} - C:\Program Files\Yahoo!\Search Protection\ysp.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG10\avgssie.dll
O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: Toolbar BHO - {EFA17361-CDC0-4927-9AFC-BAAD1F96B2AE} - (no file)
O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll
O4 - HKLM\..\Run: [Family Tree Builder Update] E:\Program Files\MyHeritage\Bin\FTBCheckUpdates.exe
O4 - HKLM\..\Run: [AVG_TRAY] C:\Program Files\AVG\AVG10\avgtray.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RunDLL32.exe NvMCTray.dll,NvTaskbarInit -login
O4 - HKLM\..\Run: [nwiz] C:\Program Files\NVIDIA Corporation\nView\nwiz.exe /installquiet
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "E:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Search Protection] C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
O4 - HKCU\..\Run: [YSearchProtection] C:\Program Files\Yahoo!\Search Protection\YspService.exe
O4 - HKCU\..\Run: [SmartRAM] "E:\Program Files\Advanced SystemCare 4\Suo10_SmartRAM.exe" /m
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [SUPERAntiSpyware] E:\Program Files\SUPERAntiSpyware.exe
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O4 - Global Startup: AutorunsDisabled
O8 - Extra context menu item: &Search - http://edits.myway.com/menusearch.j...46C9-A748-4F3D-92C4-F174221C95F1&n=2010070800
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O9 - Extra button: (no name) - {BBF74FB9-ABCD-4678-880A-2511DAABB5E1} - C:\Program Files\Yahoo!\Search Protection\ysp.dll
O9 - Extra 'Tools' menuitem: Yahoo! Search Protection - {BBF74FB9-ABCD-4678-880A-2511DAABB5E1} - C:\Program Files\Yahoo!\Search Protection\ysp.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O18 - Protocol: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG10\avgpp.dll
O20 - AppInit_DLLs: C:\PROGRA~1\BearShare Applications\MediaBar\Datamngr\datamngr.dll C:\PROGRA~1\BearShare Applications\MediaBar\Datamngr\IEBHO.dll
O20 - Winlogon Notify: !SASWinLogon - E:\Program Files\SASWINLO.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - E:\Program Files\SASCORE.EXE
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: AVG Security Toolbar Service - Unknown owner - C:\Program Files\AVG\AVG10\Toolbar\ToolbarBroker.exe
O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: CachemanXP (CachemanXPService) - Outertech - E:\Program Files\CachemanXP\CachemanXP.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: MBAMService - Malwarebytes Corporation - E:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: mdsrv - formessengers.com - E:\Program Files\Messenger Detect\mdsrv.exe
O23 - Service: MotoHelper Service (MotoHelper) - Unknown owner - C:\Program Files\Motorola\MotoHelper\MotoHelperService.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: NVIDIA Update Service Daemon (nvUpdatusService) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NVIDIA Updatus\daemonu.exe
O23 - Service: SmartLinkService (SLService) - Smart Link - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

--
End of file - 10273 bytes
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,308
Which programs in post #5 that I requested you to uninstall did you NOT uninstall?

Your HiJackThis scan log shows that you didn't uninstall them all.

---------------------------------------------------------
 

Hairy-o

Thread Starter
Joined
Oct 30, 2011
Messages
39
E:\Program Files\CachemanXP\CachemanXP.exe..When I click on it to uninstall it comes up with an error message:
"Could not open INSTALL.LOG.file. I went into the E:drive to delete it there and sent it to the recycle box but it still shows up on the task bar like it is still running. (it seems to monitor the hard drive and ram usage.) All others I believe I deleted and updated the programs you listed. Not sure how to get rid of this Cacheman program.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,308
Start HiJackThis, then click "Do a system scan only".

The scan is quick and should be finished in less than a minute.

After it's finished, put a checkmark in these log entries:

R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = About:Blank

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank

R3 - URLSearchHook: (no name) - {7757CBCC-0975-4b79-A519-90B142CA3A23} - (no file)

R3 - URLSearchHook: (no name) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)

O2 - BHO: (no name) - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - (no file)

O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll

O2 - BHO: Toolbar BHO - {EFA17361-CDC0-4927-9AFC-BAAD1F96B2AE} - (no file)

O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll

O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

O4 - HKCU\..\Run: [SmartRAM] "E:\Program Files\Advanced SystemCare 4\Suo10_SmartRAM.exe" /m

O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')

O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O18 - Protocol: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll

O20 - AppInit_DLLs: C:\PROGRA~1\BearShare Applications\MediaBar\Datamngr\datamngr.dll C:\PROGRA~1\BearShare Applications\MediaBar\Datamngr\IEBHO.dll


Only after you confirm that you selected the correct log entries, click "Fix Checked - Yes".

Close HiJackThis, then restart the computer.

Start HiJackThis, then click "Do a system scan and save a log file".

Save the new log that appears, then submit it here.

-------------------------------------------------------
 

Hairy-o

Thread Starter
Joined
Oct 30, 2011
Messages
39
HERE IS THE SCAN LOG FILE AFTER REMOVING TE CHECKED LOG ENTRIES....

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 7:03:26 AM, on 11/14/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
E:\Program Files\MyHeritage\Bin\FTBCheckUpdates.exe
C:\Program Files\AVG\AVG10\avgtray.exe
C:\WINDOWS\system32\RunDLL32.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
E:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
C:\Program Files\Yahoo!\Search Protection\YspService.exe
C:\Program Files\Messenger\msmsgs.exe
E:\Program Files\SUPERAntiSpyware.exe
C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
E:\Program Files\SASCORE.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\AVG\AVG10\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
E:\Program Files\CachemanXP\CachemanXP.exe
C:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
E:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Motorola\MotoHelper\MotoHelperService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Motorola\MotoHelper\MotoHelperAgent.exe
C:\Program Files\AVG\AVG10\avgnsx.exe
C:\Program Files\AVG\AVG10\avgemcx.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
C:\Program Files\AVG\AVG10\avgchsvx.exe
C:\Program Files\AVG\AVG10\avgrsx.exe
C:\Program Files\AVG\AVG10\avgcsrvx.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
C:\WINDOWS\system32\SearchProtocolHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ycomp/defaults/sb/*http://www.yahoo.com/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ycomp/defaults/sp/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/?ilc=1
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 192.168.*.*;*.local
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: YSPManager - {25BC7718-0BFA-40EA-B381-4B2D9732D686} - C:\Program Files\Yahoo!\Search Protection\ysp.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG10\avgssie.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [Family Tree Builder Update] E:\Program Files\MyHeritage\Bin\FTBCheckUpdates.exe
O4 - HKLM\..\Run: [AVG_TRAY] C:\Program Files\AVG\AVG10\avgtray.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RunDLL32.exe NvMCTray.dll,NvTaskbarInit -login
O4 - HKLM\..\Run: [nwiz] C:\Program Files\NVIDIA Corporation\nView\nwiz.exe /installquiet
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "E:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Search Protection] C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
O4 - HKCU\..\Run: [YSearchProtection] C:\Program Files\Yahoo!\Search Protection\YspService.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [SUPERAntiSpyware] E:\Program Files\SUPERAntiSpyware.exe
O4 - Global Startup: AutorunsDisabled
O8 - Extra context menu item: &Search - http://edits.myway.com/menusearch.j...46C9-A748-4F3D-92C4-F174221C95F1&n=2010070800
O9 - Extra button: (no name) - {BBF74FB9-ABCD-4678-880A-2511DAABB5E1} - C:\Program Files\Yahoo!\Search Protection\ysp.dll
O9 - Extra 'Tools' menuitem: Yahoo! Search Protection - {BBF74FB9-ABCD-4678-880A-2511DAABB5E1} - C:\Program Files\Yahoo!\Search Protection\ysp.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG10\avgpp.dll
O20 - Winlogon Notify: !SASWinLogon - E:\Program Files\SASWINLO.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - E:\Program Files\SASCORE.EXE
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: AVG Security Toolbar Service - Unknown owner - C:\Program Files\AVG\AVG10\Toolbar\ToolbarBroker.exe
O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: CachemanXP (CachemanXPService) - Outertech - E:\Program Files\CachemanXP\CachemanXP.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: MBAMService - Malwarebytes Corporation - E:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: mdsrv - formessengers.com - E:\Program Files\Messenger Detect\mdsrv.exe
O23 - Service: MotoHelper Service (MotoHelper) - Unknown owner - C:\Program Files\Motorola\MotoHelper\MotoHelperService.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: NVIDIA Update Service Daemon (nvUpdatusService) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NVIDIA Updatus\daemonu.exe
O23 - Service: SmartLinkService (SLService) - Smart Link - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

--
End of file - 8635 bytes
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,308
Click Start - Run, then type in MSCONFIG and then click OK - "Startup" tab.

Write down the names in the "Startup Item" column that have a checkmark.

If the entire name of any of them can't be seen, widen the column.

Submit those names here in a vertical list.

Make sure to spell them exactly as you see them there.

------------------------------------------------------

Are you using the free version or paid version of Malwarebytes Anti-Malware and SUPERAntiSpyware?

------------------------------------------------------
 

Hairy-o

Thread Starter
Joined
Oct 30, 2011
Messages
39
Here is the list in the Startup tab:
FTBCheckUpdates
avgtra
NvCBI
RunDLL32
nwiz
APSDaemon
iTunesHelper
jusched
mbamgui
AdobeARM
ctfmon
SearchProtection
YspService
msmsgs
SUPERAntiSpyware
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,308
Follow these instructions in the order that they're listed.

Take your time and follow them carefully so you don't make any mistakes.

---------------------------------------------------------------

Go back to Start - Run - MSCONFIG - OK - "Startup" tab.

Uncheck these entries in the "Startup Item" column:

FTBCheckUpdates

NvCBI

RunDLL32

nwiz

iTunesHelper

jusched

mbamgui

AdobeARM

MSMSGS

SUPERAntiSpyware


After you're done, click Apply - OK/Close - Exit Without Restart.

--------------------------------------------------------------

Go to Start - Run - SERVICES.MSC - OK.

Double-click on these entries, one at a time, to open their properties window:

AVG Security Toolbar Service

CachemanXP (CachemanXPService)

InstallDriver Table Manager (IDriverT)

Intuit Update Service (IntuitUpdateService)

Java Quick Starter (JavaQuickStarterService)

NVIDIA Driver Helper Service (NVSvc)

NVIDIA Update Service Daemon (nvUpdatusService)

Yahoo! Updater (YahooAUService)


If "Startup Type" is set on Automatic, change it to Manual, then click Apply - OK.

After you're done, close the services window.

--------------------------------------------------------------

Go to the Start menu, then click Windows Messenger so its main window can load.

Click Tools - Options - Preferences.

Uncheck the commands that tell it to load when Windows starts.

Click Apply - OK, then close it.

--------------------------------------------------------------

Restart the computer.

When the small System Configuration Utility window appears, ignore its message.

Put a checkmark in the lower left of that window, then click OK to close it.

--------------------------------------------------------------

Start HiJackThis, then click "Do a system Scan and save a log file".

Save the new log that appears, then submit it here.

--------------------------------------------------------------
 
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