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Internet Slow on desktop

Discussion in 'Networking' started by PJisawesome2020, Jun 23, 2018.

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  1. PJisawesome2020

    PJisawesome2020 Thread Starter

    Joined:
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    12
    This is funny cuz this happend a few months ago, but my internet on my desktop is really slow, the speed is 1.14mbps as the download speed, the speed on my laptop is 67.19mbps as the download speed, why is my internet slow on my desktop but not on my laptop? Both are running Windows 10 1803. I don't think it's because of the construction on my street. I can't figure it out.
     
  2. Couriant

    Couriant Trusted Advisor

    Joined:
    Mar 26, 2002
    Messages:
    34,608
    First Name:
    James
    lets run a ping test to confirm: go to Command Prompt and type ping google.com -n 100 and then when you press enter, let this run until it finishes, which is about 1-2 minutes. I am interested in the results part:

    upload_2018-6-27_7-23-20.png
     
  3. PJisawesome2020

    PJisawesome2020 Thread Starter

    Joined:
    Apr 13, 2018
    Messages:
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    Here are the results



    Microsoft Windows [Version 10.0.17134.112]
    (c) 2018 Microsoft Corporation. All rights reserved.

    C:\Users\Oneli>ping google.com -n 100

    Pinging google.com [172.217.4.46] with 32 bytes of data:
    Reply from 172.217.4.46: bytes=32 time=53ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=42ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=38ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=42ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=35ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=58ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=38ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=40ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=36ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=120ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=40ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=35ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=36ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=48ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=32ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=35ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=45ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=51ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=42ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=39ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=46ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=38ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=36ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=37ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=42ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=36ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=49ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=36ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=60ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=42ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
    Reply from 172.217.4.46: bytes=32 time=35ms TTL=50

    Ping statistics for 172.217.4.46:
    Packets: Sent = 100, Received = 100, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 32ms, Maximum = 120ms, Average = 36ms

    C:\Users\Oneli>
     
  4. Couriant

    Couriant Trusted Advisor

    Joined:
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    Messages:
    34,608
    First Name:
    James
    Other than the 120ms blip, it looks fine... where are you located?

    Also what is your make/model of your computer?

    Let's make sure your network card is showing the correct speed. Right click on the network icon on the bottom right, then choose Network and Internet Settings. Then click on Network and Sharing Center, then finally click on Ethernet on the top.

    upload_2018-6-27_11-56-32.png

    This box will show. What is the Speed for your connection?

    upload_2018-6-27_11-56-6.png
     
  5. PJisawesome2020

    PJisawesome2020 Thread Starter

    Joined:
    Apr 13, 2018
    Messages:
    12
    Dell XPS 8700 Windows 10.

    I think this is what you mean?

    Name: Ethernet
    Description: Realtek PCIe GBE Family Controller
    Physical address (MAC): f8:b1:56:d0:b0:ee
    Status: Not operational
    Maximum transmission unit: 1500
    IPv4 address: 169.254.212.160/16
    IPv6 address: fe80::64cf:41b9:c27d:d4a0%13/64
    DNS servers: fec0:0:0:ffff::1%1, fec0:0:0:ffff::2%1, fec0:0:0:ffff::3%1
    Connectivity (IPv4/IPv6): Disconnected


    Name: Local Area Connection* 1
    Description: Microsoft Wi-Fi Direct Virtual Adapter
    Physical address (MAC): 1e:d2:1e:5b:62:07
    Status: Not operational
    Maximum transmission unit: 1500
    IPv4 address: 169.254.109.228/16
    IPv6 address: fe80::cd30:78e1:1096:6de4%11/64
    DNS servers: fec0:0:0:ffff::1%1, fec0:0:0:ffff::2%1, fec0:0:0:ffff::3%1
    Connectivity (IPv4/IPv6): Disconnected


    Name: Local Area Connection* 3
    Description: Microsoft Wi-Fi Direct Virtual Adapter #2
    Physical address (MAC): 2e:d2:1e:5b:62:07
    Status: Not operational
    Maximum transmission unit: 1500
    IPv4 address: 169.254.54.48/16
    IPv6 address: fe80::5d91:2b18:c45:3630%12/64
    DNS servers: fec0:0:0:ffff::1%1, fec0:0:0:ffff::2%1, fec0:0:0:ffff::3%1
    Connectivity (IPv4/IPv6): Disconnected


    Name: Wi-Fi
    Description: Dell Wireless 1703 802.11b|g|n (2.4GHz)
    Physical address (MAC): 9c:d2:1e:5b:62:07
    Status: Operational
    Maximum transmission unit: 1500
    Link speed (Receive/Transmit): 144/72 (Mbps)
    DHCP enabled: Yes
    DHCP servers: 192.168.1.1
    DHCP lease obtained: ‎Wednesday, ‎June ‎27, ‎2018 1:32:27 PM
    DHCP lease expires: ‎Thursday, ‎June ‎28, ‎2018 1:32:27 PM
    IPv4 address: 192.168.1.7/24
    IPv6 address: fe80::59b:60d3:f018:ec33%10/64
    Default gateway: 192.168.1.1
    DNS servers: 192.168.1.1
    DNS domain name:
    DNS connection suffix:
    DNS search suffix list:
    Network name: NETGEAR34
    Network category: Private
    Connectivity (IPv4/IPv6): Connected to Internet / Connected to unknown network


    Name: Bluetooth Network Connection
    Description: Bluetooth Device (Personal Area Network)
    Physical address (MAC): 9c:d2:1e:5b:62:08
    Status: Not operational
    Maximum transmission unit: 1500
    IPv4 address: 169.254.131.86/16
    IPv6 address: fe80::40b1:6ef1:4e85:8356%18/64
    DNS servers: fec0:0:0:ffff::1%1, fec0:0:0:ffff::2%1, fec0:0:0:ffff::3%1
    Connectivity (IPv4/IPv6): Disconnected
     
  6. Couriant

    Couriant Trusted Advisor

    Joined:
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    Messages:
    34,608
    First Name:
    James
    Is this the desktop information? while it's not what I was looking for, I see this:

    IPv4 address: 169.254.212.160 which means the Ethernet (wired) shouldn't be working at all, but it looks like you have a wireless card in here also?

    What is the service tag of this machine?


    Edited: mispelled
     
  7. PJisawesome2020

    PJisawesome2020 Thread Starter

    Joined:
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    I don't know what you mean by service tag, I got tis like 4 years ago. What I sent you was my network properties, I'm on Windows 10 1803, I don't think I have that classic window anymore. I don't know why I'm getting this slow internet. If this doesn't help you, I dunno what to do. I kinda want fast speed internet again on here. This happend a few months ago but it fixed itself for some reason. Now it's doin this again.
     
  8. Couriant

    Couriant Trusted Advisor

    Joined:
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    First Name:
    James
    The service tag is an unique identifier for the computer. Dell usually puts the label with this info on it. You can get this information in a command prompt by typing wmic bios get serialnumber

    With the service tag I can get more information about your computer.

    The instructions I gave you should have taken you to the same Ethernet Status box that I showed you. Even though the settings that Windows 7 are not there, it is there, but hidden. You can type in the search bar on the bottom 'Control Panel' and select that, then you can select View Network Status and Tasks:
    upload_2018-6-27_16-53-31.png

    Or Network and Sharing Center if you have all the icons for Control Panel.
     
  9. PJisawesome2020

    PJisawesome2020 Thread Starter

    Joined:
    Apr 13, 2018
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    here is my serial number
    SerialNumber
    FCFKH02

    and the properties
     

    Attached Files:

  10. Couriant

    Couriant Trusted Advisor

    Joined:
    Mar 26, 2002
    Messages:
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    First Name:
    James
    My post seemed to not show up. So I see two things, you have both a wired connection and a wireless connection. What is connected to the computer with a network cord?

    As to the speed, if your internet usage is going through the wireless, then we would need to look into that connection.
     
  11. PJisawesome2020

    PJisawesome2020 Thread Starter

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    the wired connection is off it's not even hooked up to my computer anymore.
     
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