Internet Slow on desktop

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PJisawesome2020

Thread Starter
Joined
Apr 13, 2018
Messages
12
This is funny cuz this happend a few months ago, but my internet on my desktop is really slow, the speed is 1.14mbps as the download speed, the speed on my laptop is 67.19mbps as the download speed, why is my internet slow on my desktop but not on my laptop? Both are running Windows 10 1803. I don't think it's because of the construction on my street. I can't figure it out.
 

Couriant

James
Moderator
Joined
Mar 26, 2002
Messages
39,491
lets run a ping test to confirm: go to Command Prompt and type ping google.com -n 100 and then when you press enter, let this run until it finishes, which is about 1-2 minutes. I am interested in the results part:

upload_2018-6-27_7-23-20.png
 

PJisawesome2020

Thread Starter
Joined
Apr 13, 2018
Messages
12
Here are the results



Microsoft Windows [Version 10.0.17134.112]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\Users\Oneli>ping google.com -n 100

Pinging google.com [172.217.4.46] with 32 bytes of data:
Reply from 172.217.4.46: bytes=32 time=53ms TTL=50
Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
Reply from 172.217.4.46: bytes=32 time=42ms TTL=50
Reply from 172.217.4.46: bytes=32 time=38ms TTL=50
Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
Reply from 172.217.4.46: bytes=32 time=42ms TTL=50
Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
Reply from 172.217.4.46: bytes=32 time=35ms TTL=50
Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
Reply from 172.217.4.46: bytes=32 time=58ms TTL=50
Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
Reply from 172.217.4.46: bytes=32 time=38ms TTL=50
Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
Reply from 172.217.4.46: bytes=32 time=40ms TTL=50
Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
Reply from 172.217.4.46: bytes=32 time=36ms TTL=50
Reply from 172.217.4.46: bytes=32 time=120ms TTL=50
Reply from 172.217.4.46: bytes=32 time=40ms TTL=50
Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
Reply from 172.217.4.46: bytes=32 time=35ms TTL=50
Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
Reply from 172.217.4.46: bytes=32 time=36ms TTL=50
Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
Reply from 172.217.4.46: bytes=32 time=48ms TTL=50
Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
Reply from 172.217.4.46: bytes=32 time=32ms TTL=50
Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
Reply from 172.217.4.46: bytes=32 time=35ms TTL=50
Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
Reply from 172.217.4.46: bytes=32 time=45ms TTL=50
Reply from 172.217.4.46: bytes=32 time=51ms TTL=50
Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
Reply from 172.217.4.46: bytes=32 time=42ms TTL=50
Reply from 172.217.4.46: bytes=32 time=39ms TTL=50
Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
Reply from 172.217.4.46: bytes=32 time=46ms TTL=50
Reply from 172.217.4.46: bytes=32 time=38ms TTL=50
Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
Reply from 172.217.4.46: bytes=32 time=36ms TTL=50
Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
Reply from 172.217.4.46: bytes=32 time=37ms TTL=50
Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
Reply from 172.217.4.46: bytes=32 time=42ms TTL=50
Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
Reply from 172.217.4.46: bytes=32 time=36ms TTL=50
Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
Reply from 172.217.4.46: bytes=32 time=49ms TTL=50
Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
Reply from 172.217.4.46: bytes=32 time=36ms TTL=50
Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
Reply from 172.217.4.46: bytes=32 time=60ms TTL=50
Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
Reply from 172.217.4.46: bytes=32 time=42ms TTL=50
Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
Reply from 172.217.4.46: bytes=32 time=34ms TTL=50
Reply from 172.217.4.46: bytes=32 time=33ms TTL=50
Reply from 172.217.4.46: bytes=32 time=35ms TTL=50

Ping statistics for 172.217.4.46:
Packets: Sent = 100, Received = 100, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 32ms, Maximum = 120ms, Average = 36ms

C:\Users\Oneli>
 

Couriant

James
Moderator
Joined
Mar 26, 2002
Messages
39,491
Other than the 120ms blip, it looks fine... where are you located?

Also what is your make/model of your computer?

Let's make sure your network card is showing the correct speed. Right click on the network icon on the bottom right, then choose Network and Internet Settings. Then click on Network and Sharing Center, then finally click on Ethernet on the top.

upload_2018-6-27_11-56-32.png

This box will show. What is the Speed for your connection?

upload_2018-6-27_11-56-6.png
 

PJisawesome2020

Thread Starter
Joined
Apr 13, 2018
Messages
12
Dell XPS 8700 Windows 10.

I think this is what you mean?

Name: Ethernet
Description: Realtek PCIe GBE Family Controller
Physical address (MAC): f8:b1:56:d0:b0:ee
Status: Not operational
Maximum transmission unit: 1500
IPv4 address: 169.254.212.160/16
IPv6 address: fe80::64cf:41b9:c27d:d4a0%13/64
DNS servers: fec0:0:0:ffff::1%1, fec0:0:0:ffff::2%1, fec0:0:0:ffff::3%1
Connectivity (IPv4/IPv6): Disconnected


Name: Local Area Connection* 1
Description: Microsoft Wi-Fi Direct Virtual Adapter
Physical address (MAC): 1e:d2:1e:5b:62:07
Status: Not operational
Maximum transmission unit: 1500
IPv4 address: 169.254.109.228/16
IPv6 address: fe80::cd30:78e1:1096:6de4%11/64
DNS servers: fec0:0:0:ffff::1%1, fec0:0:0:ffff::2%1, fec0:0:0:ffff::3%1
Connectivity (IPv4/IPv6): Disconnected


Name: Local Area Connection* 3
Description: Microsoft Wi-Fi Direct Virtual Adapter #2
Physical address (MAC): 2e:d2:1e:5b:62:07
Status: Not operational
Maximum transmission unit: 1500
IPv4 address: 169.254.54.48/16
IPv6 address: fe80::5d91:2b18:c45:3630%12/64
DNS servers: fec0:0:0:ffff::1%1, fec0:0:0:ffff::2%1, fec0:0:0:ffff::3%1
Connectivity (IPv4/IPv6): Disconnected


Name: Wi-Fi
Description: Dell Wireless 1703 802.11b|g|n (2.4GHz)
Physical address (MAC): 9c:d2:1e:5b:62:07
Status: Operational
Maximum transmission unit: 1500
Link speed (Receive/Transmit): 144/72 (Mbps)
DHCP enabled: Yes
DHCP servers: 192.168.1.1
DHCP lease obtained: ‎Wednesday, ‎June ‎27, ‎2018 1:32:27 PM
DHCP lease expires: ‎Thursday, ‎June ‎28, ‎2018 1:32:27 PM
IPv4 address: 192.168.1.7/24
IPv6 address: fe80::59b:60d3:f018:ec33%10/64
Default gateway: 192.168.1.1
DNS servers: 192.168.1.1
DNS domain name:
DNS connection suffix:
DNS search suffix list:
Network name: NETGEAR34
Network category: Private
Connectivity (IPv4/IPv6): Connected to Internet / Connected to unknown network


Name: Bluetooth Network Connection
Description: Bluetooth Device (Personal Area Network)
Physical address (MAC): 9c:d2:1e:5b:62:08
Status: Not operational
Maximum transmission unit: 1500
IPv4 address: 169.254.131.86/16
IPv6 address: fe80::40b1:6ef1:4e85:8356%18/64
DNS servers: fec0:0:0:ffff::1%1, fec0:0:0:ffff::2%1, fec0:0:0:ffff::3%1
Connectivity (IPv4/IPv6): Disconnected
 

Couriant

James
Moderator
Joined
Mar 26, 2002
Messages
39,491
Is this the desktop information? while it's not what I was looking for, I see this:

IPv4 address: 169.254.212.160 which means the Ethernet (wired) shouldn't be working at all, but it looks like you have a wireless card in here also?

What is the service tag of this machine?


Edited: mispelled
 

PJisawesome2020

Thread Starter
Joined
Apr 13, 2018
Messages
12
I don't know what you mean by service tag, I got tis like 4 years ago. What I sent you was my network properties, I'm on Windows 10 1803, I don't think I have that classic window anymore. I don't know why I'm getting this slow internet. If this doesn't help you, I dunno what to do. I kinda want fast speed internet again on here. This happend a few months ago but it fixed itself for some reason. Now it's doin this again.
 

Couriant

James
Moderator
Joined
Mar 26, 2002
Messages
39,491
The service tag is an unique identifier for the computer. Dell usually puts the label with this info on it. You can get this information in a command prompt by typing wmic bios get serialnumber

With the service tag I can get more information about your computer.

The instructions I gave you should have taken you to the same Ethernet Status box that I showed you. Even though the settings that Windows 7 are not there, it is there, but hidden. You can type in the search bar on the bottom 'Control Panel' and select that, then you can select View Network Status and Tasks:
upload_2018-6-27_16-53-31.png

Or Network and Sharing Center if you have all the icons for Control Panel.
 

Couriant

James
Moderator
Joined
Mar 26, 2002
Messages
39,491
My post seemed to not show up. So I see two things, you have both a wired connection and a wireless connection. What is connected to the computer with a network cord?

As to the speed, if your internet usage is going through the wireless, then we would need to look into that connection.
 
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