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Internet will not open

Discussion in 'Web & Email' started by mxzxrider, Dec 17, 2011.

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  1. mxzxrider

    mxzxrider Thread Starter

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    I have a Fujitsu N series Lifebook laptop. Windows XP.
    Has been working great. A few days back, it stopped letting me get on the internet.
    I had an error from Avast: 10050 error.
    When I try to get on the internet, it simply says Internet Explorer cannot display the webpage.
    It seems to be computer related, as my daughters computer (the one I'm using now) will get on fine, as well as the i-pod.
    Any ideas?
     
  2. Phantom010

    Phantom010 Trusted Advisor

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    Did you lose the Internet before or after the error message from Avast?
     
  3. mxzxrider

    mxzxrider Thread Starter

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    I opened the avast program and noticed on the current status screen that Real-time shields were off. Tried to turn back on but they won't. There is a button "fix now", but it does nothing. Somewehere in the process, I saw the 10050 error, but I don't remember where I was.
     
  4. Phantom010

    Phantom010 Trusted Advisor

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    Run the Avast Uninstall Utility.

    If no luck with the Internet,

    Click Start > Run > type CMD

    Click OK.

    In the Command Prompt, type in the bold text, one command after the other, pressing Enter between each one of them:

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

    Reset TCP/IP stack to installation defaults: netsh int ip reset reset.log

    Restart the computer.



    Try reinstalling the latest Avast or try another free antivirus like Microsoft Security Essentials or Avira Antivir.
     
  5. mxzxrider

    mxzxrider Thread Starter

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    No luck. Still not connecting
     
  6. TerryNet

    TerryNet Moderator

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    First Name:
    Terry
    Start, Run, CMD, OK to open a command prompt:
    (For Vista or 7 type CMD in the Search box after Start)

    Type the following command:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  7. mxzxrider

    mxzxrider Thread Starter

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    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Owner>ipconfig /all

    Windows IP Configuration

    An internal error occurred: The request is not supported.

    Please contact Microsoft Product Support Services for further help.

    Additional information: Unable to query host name.

    C:\Documents and Settings\Owner>
     
  8. TerryNet

    TerryNet Moderator

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    Mar 23, 2005
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    First Name:
    Terry
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