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Internet/Windows Explorer error reports (shell32.dll)

Discussion in 'Windows XP' started by kagelemur, Nov 4, 2004.

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  1. kagelemur

    kagelemur Thread Starter

    Nov 4, 2004
    Hey guys,
    I'm kinda new to the forums, but looked all over for advice given to others to see if anyone else had my problem. Internet Explorer will open web pages, but anytime i try to open Windows Explorer or My Documents, etc. or try to go into Control Panel, i recieve an error message. It sends an error report involving iexplore.exe/explorer.exe and shell32.dll. I don't seem to have a problem running any other programs, it just won't let me open folders or look around my computer. I've scanned for viruses using Trend's Housecall and scanned for spyware using Ad-aware and Spybot.

    I scanned using HijackThis, but i didn't see anything that would cause a problem. Everything mentioned in the log is something familiar to me. Here's the log:

    Logfile of HijackThis v1.97.7
    Scan saved at 3:36:56 PM, on 11/4/2004
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\Program Files\Microsoft IntelliPoint\point32.exe
    C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\AIM\aim.exe
    C:\Documents and Settings\Tristan\Desktop\HijackThis.exe

    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O4 - HKLM\..\Run: [C-Media Mixer] Mixer.exe /startup
    O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
    O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
    O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
    O9 - Extra button: AIM (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.c...ls/en/x86/client/wuweb_site.cab?1095558695292
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

    I'm completely clueless, so any help or suggestions would be greatly appreciated. I'm not sure if installing XP SP2 a few weeks ago has anything to do with it. I've got no idea what to do since i can't even access the control panel to uninstall anything.

  2. Saga Lout

    Saga Lout

    Sep 15, 2004
    Hello and welcome to TSG. Firstly your version of HJT is the older one but as you say, it looks clean enough. It could be worth reinstalling IE, assuming you have an XP CD. See if you can get to Add and Remnove Programmes by Start>Run and typing in appwiz.cpl.
  3. Dust Sailor

    Dust Sailor

    Mar 17, 2004
    GO HERE http://forums.techguy.org/t110854.html

    It doesnt look like you have an antivirus program installed . Download and install AVG Update it and set it up to scan daily and look for updates every 5 days or so

    Also download the latest Hijack This 1.98.2 and paste the log here please
  4. kagelemur

    kagelemur Thread Starter

    Nov 4, 2004
    Thanks for the fast reply! A friend of mine came back from class and took a look at my computer. We went into safe mode and everything was working fine. I uninstalled XP SP2 and now everything is working fine. ::shrugs:: Figures.

  5. Dust Sailor

    Dust Sailor

    Mar 17, 2004
    Glad things are working kagelemur You still should install an antivirus program and use it daily .
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