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Internet wont’t show on PC but works on phone

Discussion in 'Networking' started by evune, Nov 16, 2019.

  1. evune

    evune Thread Starter

    Joined:
    Nov 16, 2019
    Messages:
    1
    Hello, out of the blue my internet stopped showing on my computer but it still works on my phone and other devices. It will show other possible connections but not the one I have.

    I’ve tried resetting the modem and restarting my pc but neither worked. What should I do?
     
  2. Couriant

    Couriant Trusted Advisor

    Joined:
    Mar 26, 2002
    Messages:
    34,144
    First Name:
    James
    How do you connect on your computer? I assume this is a windows machine so please do this:

    Go to Command Prompt by pressing the Windows Key and R, then type cmd in the run box and press enter.

    Next in command prompt, type ipconfig /all and press enter.

    Please notate the IPv4 address, subnet mask, default gateway, and DNS servers. Here is an example:

    upload_2019-11-16_14-20-8.png

    If you are using an Ethernet connection, you should see a listing for Ethernet Adapter, Ethernet Connection.
     
  3. kenwoodfox

    kenwoodfox

    Joined:
    Nov 17, 2019
    Messages:
    14
    Perhaps your phone is not equipped to connect to the band that your internet serves on, try exploring to see what capabilities your router and PC have, the most common bands are 2.4ghz and 5ghz and you may find the setting to change bands to be in your router, not your modem.
     
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