Invalid Page Fault Kernel32.dll / MS Office Apps

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spduffens

Thread Starter
Joined
Nov 18, 2004
Messages
27
My computer recently has become very unstable. I’m routinely getting invalid page fault errors in Kernel32.dll when using Microsoft 2002 Outlook, Excel & Quicken 2002. I’m running Windows 98se & Norton Internet Security 2005.

I was forced to upgrade to NIS 2005 as they stopped supporting NIS 2001. Prior to the install of NIS 2005 I was having none of these problems.

I also started using Firefox after installing NIS 2005 because IE was not displaying certain gif files properly.

Until last week I was getting intermittent errors in Outlook only. Then I did a “repair” on Microsoft Office and now I’m getting errors in Excel and Quicken.

I routinely use Ad-Aware SE Personal, Spybot Search & Destory and CCleaner every week.

Any help would be appreciated!!!!
 

spduffens

Thread Starter
Joined
Nov 18, 2004
Messages
27
I downloaded Hijackthis and the log file is shown below. I would really appreciate if someone could look at this. THANKS!

Logfile of HijackThis v1.99.0
Scan saved at 8:11:48 PM, on 02/01/2005
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\TELEPATH.101\tpexe.exe
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\ONLINE BACKUP\ONLINEBACKUP.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCSETMGR.EXE
C:\PROGRAM FILES\NORTON INTERNET SECURITY\ISSVC.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPROXY.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\WINDOWS\STARTER.EXE
C:\PROGRAM FILES\LOGITECH\ITOUCH\ITOUCH.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPD-LC\SYMLCSVC.EXE
C:\WINDOWS\SYSTEM\QTTASK.EXE
C:\WINDOWS\SYSTEM\CTFMON.EXE
C:\WINDOWS\RSRCMTR.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SNDSRVC.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\HPZSTATX.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\WINDOWS\SYSTEM\WINOA386.MOD
C:\HJT\HIJACKTH.EXE

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.dogpile.com/tools/ie_default/page.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast High-Speed Internet
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = proxy:8080
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O2 - BHO: REALBAR - {4E7BD74F-2B8D-469E-C0FF-FD60B590A87D} - C:\PROGRA~1\COMMON~1\REAL\TOOLBAR\REALBAR.DLL
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\windows\downloaded program files\googletoolbar1.dll
O3 - Toolbar: @msdxmLC.dll,[email protected],&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: REALBAR - {4E7BD74F-2B8D-469E-C0FF-FD60B590A87D} - C:\PROGRA~1\COMMON~1\REAL\TOOLBAR\REALBAR.DLL
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\windows\downloaded program files\googletoolbar1.dll
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\Run: [@BackupScheduler] C:\PROGRAM FILES\ONLINE BACKUP\ONLINEBACKUP.EXE
O4 - HKLM\..\Run: [EnsoniqMixer] starter.exe
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\bin\tgcmd.exe" /server
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec Core LC] C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe start
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMON.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\RunServices: [telepath] TELEPATH.101\tpexe.exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [@BackupScheduler] C:\PROGRAM FILES\ONLINE BACKUP\ONLINEBACKUP.EXE
O4 - HKLM\..\RunServices: [ccEvtMgr] "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ccSetMgr] "C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"
O4 - HKLM\..\RunServices: [ISSVC] "C:\Program Files\Norton Internet Security\ISSVC.exe"
O4 - HKLM\..\RunServices: [ccProxy] C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKCU\..\Run: [ctfmon.exe] ctfmon.exe
O4 - Startup: Shortcut to Rsrcmtr.exe.lnk = C:\WINDOWS\RSRCMTR.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE10\EXCEL.EXE/3000
O8 - Extra context menu item: &Google Search - res://C:\WINDOWS\DOWNLOADED PROGRAM FILES\GOOGLETOOLBAR1.DLL/cmsearch.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\WINDOWS\DOWNLOADED PROGRAM FILES\GOOGLETOOLBAR1.DLL/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\WINDOWS\DOWNLOADED PROGRAM FILES\GOOGLETOOLBAR1.DLL/cmsimilar.html
O8 - Extra context menu item: Backward Links - res://C:\WINDOWS\DOWNLOADED PROGRAM FILES\GOOGLETOOLBAR1.DLL/cmbacklinks.html
O8 - Extra context menu item: Translate into English - res://C:\WINDOWS\DOWNLOADED PROGRAM FILES\GOOGLETOOLBAR1.DLL/cmtrans.html
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Trace - {04849C74-016E-4a43-8AA5-1F01DE57F4A1} - C:\PROGRAM FILES\VISUALROUTE\vrie.dll
O9 - Extra 'Tools' menuitem: VisualRoute Trace - {04849C74-016E-4a43-8AA5-1F01DE57F4A1} - C:\PROGRAM FILES\VISUALROUTE\vrie.dll
O9 - Extra button: MSN - {E19D474D-B5FD-11D2-AE0E-00C04FAEA83F} - C:\WINDOWS\SYSTEM\SHDOCVW.DLL (HKCU)
O12 - Plugin for .ivy: C:\PROGRA~1\INTERN~1\PLUGINS\nplvscrn.dll
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O12 - Plugin for .CAL: C:\PROGRA~1\TIFFSU~1\tiffsurfer.ocx
O12 - Plugin for .LST: C:\PROGRA~1\TIFFSU~1\tiffsurfer.ocx
O13 - WWW. Prefix: http://
O16 - DPF: {EE8B6D5F-FEF2-11D0-B13F-00A024798EF3} (Microsoft Search Settings Control) - http://home.microsoft.com/search/lobby/searchsettings.cab
O16 - DPF: {F5131C24-E56D-11CF-B78A-444553540000} (Ikonic Menu Control) - http://activex.microsoft.com/activex/controls/iptdweb/ikcntrls.cab
O16 - DPF: {2FBD7043-A5CC-11D0-B514-0080C719F489} (INow Control) - http://www.quicken.com/investments/portfolio/inow.cab
O16 - DPF: {0713E8D2-850A-101B-AFC0-4210102A8DA7} (Microsoft ProgressBar Control, version 5.0 (SP2)) - http://download.mcafee.com/molbin/Shared/ComCtl32.cab
O16 - DPF: {0C98419E-324F-11D3-9A23-00C04FF40D52} (McAfee Clinic AV Installer Control) - http://download.mcafee.com/molbin/clinic/virusscan/mgavinst.cab
O16 - DPF: {340A0150-9DC7-11D3-9A01-005004677EF4} (Mcafee PC Clinic Edisk Class) - http://clinicdownload.mcafee.com/molbin/Clinic/Edisk/edisk.cab
O16 - DPF: {6C636F50-7EB2-11D2-883C-CA8C113EA37E} (McAfee Clinic QuickClean Class) - http://download.mcafee.com/molbin/Clinic/Clean/QuickClean/MGqcctl.cab
O16 - DPF: {23047A90-8511-11D2-87A5-20C252C10000} (McAfee Clinic TreeView Class) - http://clinicdownload.mcafee.com/molbin/Shared/MGTree.cab
O16 - DPF: {D30CAFF0-087B-11D3-82D8-006094695CEC} (McAfee PC Clinic FaManager Class) - http://download.mcafee.com/molbin/Clinic/FirstAid/FACheck/mgfactl.cab
O16 - DPF: {12454EB0-53BE-11D3-B273-005004678037} (McAfee TSYP Class) - http://clinicdownload.mcafee.com/molbin/Clinic/tsyp/mgtsyp.cab
O16 - DPF: {C97AF44D-92C4-11D3-A53B-005004678019} (McAfee Clinic Cleaner Control Class) - http://download.mcafee.com/molbin/Clinic/clean/clncore/clnctrl.cab
O16 - DPF: {41453CC4-288E-11D3-A53B-005004678019} (McAfee AppClean Appclean Class) - http://download.mcafee.com/molbin/Clinic/clean/appclean/appclean.cab
O16 - DPF: {9276B91C-E780-11D2-8A8D-00C04FA31D93} (ChrtCtl Class) - http://fdl.msn.com/public/investor/v7/investor.cab
O16 - DPF: {42263570-FC7A-11CF-95A2-00C04FD658CE} - http://fdl.msn.com/public/oc/msnreg.cab
O16 - DPF: {BF207D61-D7E0-11D3-9FF6-00C04F37B9BD} (McAfee Smart Shop - Analyzer Class) - http://download.mcafee.com/molbin/mcaeng/mcsmtshp.cab
O16 - DPF: {6D0B3A37-EF50-41BF-BC3C-769E4E83CB37} (RamOptimizer Control) - http://www.ramoptimizer.com/RamOptimizer.ocx
O16 - DPF: {52ADE293-85E8-11D2-BB22-00104B0EA281} (MS Investor Ticker) - http://fdl.msn.com/public/investor/v7/ticker.cab
O16 - DPF: {CDB74794-A3BA-4733-B6F6-59BF16D6C15A} (McAfee Smart Shop - Update Class) - http://download.mcafee.com/molbin/mcaeng/mcsmtshp.cab
O16 - DPF: {06D5218D-079C-11D3-B2D1-00A0C98684AC} (McAfee Hardware Finder Control) - http://download.mcafee.com/molbin/clinic/hwf/mghwinfo.cab
O16 - DPF: {99B42120-6EC7-11CF-A6C7-00AA00A47DD2} (Label Object) - http://activex.microsoft.com/controls/iexplorer/x86/ielabel.cab
O16 - DPF: {AECD14A8-F662-11D1-A395-00805F535788} (Plotwon Control) - http://www.investors.com/member/ibdcharts/ocx/plotwon.ocx
O16 - DPF: {94349FB6-37A0-4385-BADA-1B48DE3CA833} (ChrtCtl Class) - http://fdl.msn.com/public/investor/v9/investor.cab
O16 - DPF: {3A308F0E-91D9-11D0-A0D7-00C04FD70B29} (QEngine Class) - http://fdl.msn.com/public/investor/v9/quicken/qread.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security1.norton.com/sa/us/common/bin/cabsa.cab
O16 - DPF: {33C9CD44-1EB4-41BC-BDAE-67200C31CC01} - https://supportservices.msn.com/us/oetool2/images/msncfg.CAB
O16 - DPF: {4125262D-2E47-11D3-9387-00C04F5B12B1} (WRXCtl Class) - https://secure10.backup.com/downloads/WRX.cab
O16 - DPF: {A7E092C3-692A-11D0-A7E5-08002B322F3B} (WebResponseAttachments Control) - https://webresponse.one.microsoft.com/WRActiveX/FileXfer.cab
O16 - DPF: {F554B9AB-E6C9-4FA6-BFE7-B3CB24AD5027} (MSN Money Charting) - http://fdl.msn.com/public/investor/v10/investor.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a224.g.akamai.net/7/224/52/2...apple.com/qt503/us/win/QuickTimeInstaller.exe
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150/29a53960bb536815d418/netzip/RdxIE601.cab
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/download/ipixx.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {1842B0EE-B597-11D4-8997-00104BD12D94} (iCC Class) - http://www.pcpitstop.com/internet/pcpConnCheck.cab
O16 - DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - http://download.abacast.com/download/files/abasetup152.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - http://www.symantec.com/techsupp/activedata/ActiveData.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - http://www.symantec.com/techsupp/activedata/SymAData.cab
 
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