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Invalid Page Fault Kernel32.dll

Discussion in 'Earlier Versions of Windows' started by spduffens, Feb 1, 2005.

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  1. spduffens

    spduffens Thread Starter

    Joined:
    Nov 18, 2004
    Messages:
    27
    My computer recently has become very unstable. I’m routinely getting invalid page fault errors in Kernel32.dll when using Microsoft 2002 Outlook, Excel & Quicken 2002. I’m running Windows 98se & Norton Internet Security 2005.

    I was forced to upgrade to NIS 2005 as they stopped supporting NIS 2001. Prior to the install of NIS 2005 I was having none of these problems.

    I also started using Firefox after installing NIS 2005 because IE was not displaying certain gif files properly.

    Until last week I was getting intermittent errors in Outlook only. Then I did a “repair” on Microsoft Office and now I’m getting errors in Excel and Quicken.

    I routinely use Ad-Aware SE Personal, Spybot Search & Destory and CCleaner every week.

    Any help would be appreciated!!!!
     
  2. ~Candy~

    ~Candy~ Retired Administrator

    Joined:
    Jan 27, 2001
    Messages:
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  3. spduffens

    spduffens Thread Starter

    Joined:
    Nov 18, 2004
    Messages:
    27
    I downloaded Hijackthis and here is the log file:

    Logfile of HijackThis v1.99.0
    Scan saved at 8:11:48 PM, on 02/01/2005
    Platform: Windows 98 SE (Win9x 4.10.2222A)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\WINDOWS\SYSTEM\TELEPATH.101\tpexe.exe
    C:\WINDOWS\SYSTEM\MSTASK.EXE
    C:\PROGRAM FILES\ONLINE BACKUP\ONLINEBACKUP.EXE
    C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
    C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCSETMGR.EXE
    C:\PROGRAM FILES\NORTON INTERNET SECURITY\ISSVC.EXE
    C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPROXY.EXE
    C:\WINDOWS\EXPLORER.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\WINDOWS\TASKMON.EXE
    C:\WINDOWS\SYSTEM\STIMON.EXE
    C:\WINDOWS\STARTER.EXE
    C:\PROGRAM FILES\LOGITECH\ITOUCH\ITOUCH.EXE
    C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
    C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPD-LC\SYMLCSVC.EXE
    C:\WINDOWS\SYSTEM\QTTASK.EXE
    C:\WINDOWS\SYSTEM\CTFMON.EXE
    C:\WINDOWS\RSRCMTR.EXE
    C:\WINDOWS\SYSTEM\WMIEXE.EXE
    C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SNDSRVC.EXE
    C:\WINDOWS\SYSTEM\SPOOL32.EXE
    C:\WINDOWS\SYSTEM\DDHELP.EXE
    C:\WINDOWS\SYSTEM\HPZSTATX.EXE
    C:\WINDOWS\SYSTEM\PSTORES.EXE
    C:\WINDOWS\SYSTEM\WINOA386.MOD
    C:\HJT\HIJACKTH.EXE

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.dogpile.com/tools/ie_default/page.html
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast High-Speed Internet
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = proxy:8080
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
    O2 - BHO: REALBAR - {4E7BD74F-2B8D-469E-C0FF-FD60B590A87D} - C:\PROGRA~1\COMMON~1\REAL\TOOLBAR\REALBAR.DLL
    O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\windows\downloaded program files\googletoolbar1.dll
    O3 - Toolbar: @msdxmLC.dll,[email protected],&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
    O3 - Toolbar: REALBAR - {4E7BD74F-2B8D-469E-C0FF-FD60B590A87D} - C:\PROGRA~1\COMMON~1\REAL\TOOLBAR\REALBAR.DLL
    O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\windows\downloaded program files\googletoolbar1.dll
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
    O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
    O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
    O4 - HKLM\..\Run: [@BackupScheduler] C:\PROGRAM FILES\ONLINE BACKUP\ONLINEBACKUP.EXE
    O4 - HKLM\..\Run: [EnsoniqMixer] starter.exe
    O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe
    O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\bin\tgcmd.exe" /server
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [Symantec Core LC] C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe start
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMON.EXE
    O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
    O4 - HKLM\..\RunServices: [telepath] TELEPATH.101\tpexe.exe
    O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
    O4 - HKLM\..\RunServices: [@BackupScheduler] C:\PROGRAM FILES\ONLINE BACKUP\ONLINEBACKUP.EXE
    O4 - HKLM\..\RunServices: [ccEvtMgr] "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
    O4 - HKLM\..\RunServices: [ccSetMgr] "C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"
    O4 - HKLM\..\RunServices: [ISSVC] "C:\Program Files\Norton Internet Security\ISSVC.exe"
    O4 - HKLM\..\RunServices: [ccProxy] C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
    O4 - HKCU\..\Run: [ctfmon.exe] ctfmon.exe
    O4 - Startup: Shortcut to Rsrcmtr.exe.lnk = C:\WINDOWS\RSRCMTR.EXE
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE10\EXCEL.EXE/3000
    O8 - Extra context menu item: &Google Search - res://C:\WINDOWS\DOWNLOADED PROGRAM FILES\GOOGLETOOLBAR1.DLL/cmsearch.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://C:\WINDOWS\DOWNLOADED PROGRAM FILES\GOOGLETOOLBAR1.DLL/cmcache.html
    O8 - Extra context menu item: Similar Pages - res://C:\WINDOWS\DOWNLOADED PROGRAM FILES\GOOGLETOOLBAR1.DLL/cmsimilar.html
    O8 - Extra context menu item: Backward Links - res://C:\WINDOWS\DOWNLOADED PROGRAM FILES\GOOGLETOOLBAR1.DLL/cmbacklinks.html
    O8 - Extra context menu item: Translate into English - res://C:\WINDOWS\DOWNLOADED PROGRAM FILES\GOOGLETOOLBAR1.DLL/cmtrans.html
    O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
    O9 - Extra button: Trace - {04849C74-016E-4a43-8AA5-1F01DE57F4A1} - C:\PROGRAM FILES\VISUALROUTE\vrie.dll
    O9 - Extra 'Tools' menuitem: VisualRoute Trace - {04849C74-016E-4a43-8AA5-1F01DE57F4A1} - C:\PROGRAM FILES\VISUALROUTE\vrie.dll
    O9 - Extra button: MSN - {E19D474D-B5FD-11D2-AE0E-00C04FAEA83F} - C:\WINDOWS\SYSTEM\SHDOCVW.DLL (HKCU)
    O12 - Plugin for .ivy: C:\PROGRA~1\INTERN~1\PLUGINS\nplvscrn.dll
    O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
    O12 - Plugin for .CAL: C:\PROGRA~1\TIFFSU~1\tiffsurfer.ocx
    O12 - Plugin for .LST: C:\PROGRA~1\TIFFSU~1\tiffsurfer.ocx
    O13 - WWW. Prefix: http://
    O16 - DPF: {EE8B6D5F-FEF2-11D0-B13F-00A024798EF3} (Microsoft Search Settings Control) - http://home.microsoft.com/search/lobby/searchsettings.cab
    O16 - DPF: {F5131C24-E56D-11CF-B78A-444553540000} (Ikonic Menu Control) - http://activex.microsoft.com/activex/controls/iptdweb/ikcntrls.cab
    O16 - DPF: {2FBD7043-A5CC-11D0-B514-0080C719F489} (INow Control) - http://www.quicken.com/investments/portfolio/inow.cab
    O16 - DPF: {0713E8D2-850A-101B-AFC0-4210102A8DA7} (Microsoft ProgressBar Control, version 5.0 (SP2)) - http://download.mcafee.com/molbin/Shared/ComCtl32.cab
    O16 - DPF: {0C98419E-324F-11D3-9A23-00C04FF40D52} (McAfee Clinic AV Installer Control) - http://download.mcafee.com/molbin/clinic/virusscan/mgavinst.cab
    O16 - DPF: {340A0150-9DC7-11D3-9A01-005004677EF4} (Mcafee PC Clinic Edisk Class) - http://clinicdownload.mcafee.com/molbin/Clinic/Edisk/edisk.cab
    O16 - DPF: {6C636F50-7EB2-11D2-883C-CA8C113EA37E} (McAfee Clinic QuickClean Class) - http://download.mcafee.com/molbin/Clinic/Clean/QuickClean/MGqcctl.cab
    O16 - DPF: {23047A90-8511-11D2-87A5-20C252C10000} (McAfee Clinic TreeView Class) - http://clinicdownload.mcafee.com/molbin/Shared/MGTree.cab
    O16 - DPF: {D30CAFF0-087B-11D3-82D8-006094695CEC} (McAfee PC Clinic FaManager Class) - http://download.mcafee.com/molbin/Clinic/FirstAid/FACheck/mgfactl.cab
    O16 - DPF: {12454EB0-53BE-11D3-B273-005004678037} (McAfee TSYP Class) - http://clinicdownload.mcafee.com/molbin/Clinic/tsyp/mgtsyp.cab
    O16 - DPF: {C97AF44D-92C4-11D3-A53B-005004678019} (McAfee Clinic Cleaner Control Class) - http://download.mcafee.com/molbin/Clinic/clean/clncore/clnctrl.cab
    O16 - DPF: {41453CC4-288E-11D3-A53B-005004678019} (McAfee AppClean Appclean Class) - http://download.mcafee.com/molbin/Clinic/clean/appclean/appclean.cab
    O16 - DPF: {9276B91C-E780-11D2-8A8D-00C04FA31D93} (ChrtCtl Class) - http://fdl.msn.com/public/investor/v7/investor.cab
    O16 - DPF: {42263570-FC7A-11CF-95A2-00C04FD658CE} - http://fdl.msn.com/public/oc/msnreg.cab
    O16 - DPF: {BF207D61-D7E0-11D3-9FF6-00C04F37B9BD} (McAfee Smart Shop - Analyzer Class) - http://download.mcafee.com/molbin/mcaeng/mcsmtshp.cab
    O16 - DPF: {6D0B3A37-EF50-41BF-BC3C-769E4E83CB37} (RamOptimizer Control) - http://www.ramoptimizer.com/RamOptimizer.ocx
    O16 - DPF: {52ADE293-85E8-11D2-BB22-00104B0EA281} (MS Investor Ticker) - http://fdl.msn.com/public/investor/v7/ticker.cab
    O16 - DPF: {CDB74794-A3BA-4733-B6F6-59BF16D6C15A} (McAfee Smart Shop - Update Class) - http://download.mcafee.com/molbin/mcaeng/mcsmtshp.cab
    O16 - DPF: {06D5218D-079C-11D3-B2D1-00A0C98684AC} (McAfee Hardware Finder Control) - http://download.mcafee.com/molbin/clinic/hwf/mghwinfo.cab
    O16 - DPF: {99B42120-6EC7-11CF-A6C7-00AA00A47DD2} (Label Object) - http://activex.microsoft.com/controls/iexplorer/x86/ielabel.cab
    O16 - DPF: {AECD14A8-F662-11D1-A395-00805F535788} (Plotwon Control) - http://www.investors.com/member/ibdcharts/ocx/plotwon.ocx
    O16 - DPF: {94349FB6-37A0-4385-BADA-1B48DE3CA833} (ChrtCtl Class) - http://fdl.msn.com/public/investor/v9/investor.cab
    O16 - DPF: {3A308F0E-91D9-11D0-A0D7-00C04FD70B29} (QEngine Class) - http://fdl.msn.com/public/investor/v9/quicken/qread.cab
    O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security1.norton.com/sa/us/common/bin/cabsa.cab
    O16 - DPF: {33C9CD44-1EB4-41BC-BDAE-67200C31CC01} - https://supportservices.msn.com/us/oetool2/images/msncfg.CAB
    O16 - DPF: {4125262D-2E47-11D3-9387-00C04F5B12B1} (WRXCtl Class) - https://secure10.backup.com/downloads/WRX.cab
    O16 - DPF: {A7E092C3-692A-11D0-A7E5-08002B322F3B} (WebResponseAttachments Control) - https://webresponse.one.microsoft.com/WRActiveX/FileXfer.cab
    O16 - DPF: {F554B9AB-E6C9-4FA6-BFE7-B3CB24AD5027} (MSN Money Charting) - http://fdl.msn.com/public/investor/v10/investor.cab
    O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a224.g.akamai.net/7/224/52/2...apple.com/qt503/us/win/QuickTimeInstaller.exe
    O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150/29a53960bb536815d418/netzip/RdxIE601.cab
    O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/download/ipixx.cab
    O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
    O16 - DPF: {1842B0EE-B597-11D4-8997-00104BD12D94} (iCC Class) - http://www.pcpitstop.com/internet/pcpConnCheck.cab
    O16 - DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - http://download.abacast.com/download/files/abasetup152.cab
    O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - http://www.symantec.com/techsupp/activedata/ActiveData.cab
    O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - http://www.symantec.com/techsupp/activedata/SymAData.cab
     
  4. ~Candy~

    ~Candy~ Retired Administrator

    Joined:
    Jan 27, 2001
    Messages:
    103,706
    Can you post the exact error messages?
     
  5. spduffens

    spduffens Thread Starter

    Joined:
    Nov 18, 2004
    Messages:
    27
    I got this error in Quicken this morning. Now Quicken will not load at all. I haven't received an error yet in Outlook, but will post if I do.

    First Quicken error I received this morning:

    QW caused an invalid page fault in
    module KERNEL32.DLL at 017f:bff7a4b2.
    Registers:
    EAX=00000000 CS=017f EIP=bff7a4b2 EFLGS=00010206
    EBX=00000000 SS=0187 ESP=016bc92c EBP=016bc93c
    ECX=01490008 DS=0187 ESI=01490000 FS=0f57
    EDX=00000010 ES=0187 EDI=0149000c GS=5c56
    Bytes at CS:EIP:
    8b 03 25 fc ff ff 0f 3b 45 0c 0f 83 81 00 00 00
    Stack dump:
    00000001 00000001 00000000 00000187 016bc960 bff7b498 01490000 00000010 00000001 bff813ec 00000001 bff51bd0 002859a8 00000000 6003a49b 00000000


    Now everytime I try to start up Quicken I get:

    QW caused an invalid page fault in
    module <unknown> at 0000:6f7b0000.
    Registers:
    EAX=014b56bc CS=017f EIP=6f7b0000 EFLGS=00010202
    EBX=016bfd50 SS=0187 ESP=016bef4c EBP=016bef54
    ECX=00d23040 DS=0187 ESI=00789a00 FS=6667
    EDX=81896ae4 ES=0187 EDI=016bfd50 GS=0000
    Bytes at CS:EIP:

    Stack dump:
    00fe2bea 00000000 016bf710 004289c5 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
     
  6. ~Candy~

    ~Candy~ Retired Administrator

    Joined:
    Jan 27, 2001
    Messages:
    103,706
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