IP connection loss after printing

[jaggernaut]

Hey all!

I wasn't sure where this one should go, so if this isn't the right forum forgive me. I have an interesting problem that is frustrating the heck out of me. I recently installed a cable modem and Zone Alarm as a firewall solution. After installing the cable ISP software and firewall I now lose TCP/IP connectivity whenever I print anything. I have to reboot any time I print anything, even from MS Word, just to re-establish the IP connectivity. I have talked to both the cable ISP and Zone Alarm, each pointing the finger at the other. I have tried uninstalling the ISP software, the firewall software (by their instructions, registry hack and all), the print drivers and even the TCP/IP protocol itself. Nothing seems to help.

Can anyone out there lend some insight?

Thanks in advance!
J

 

[SavvyLady]

you never had problems with the printer before?

 

[~Candy~]

Hi jaggernaut, welcome to TSG.

Can you post your IRQs? It sounds like you may have something fighting for the same one.....is the printer USB?

To post IRQs, start button, run, then type msinfo32 and press ok....go to hardware, IRQs, edit, select all, edit, copy and come back and paste.

 

[jaggernaut]

Hi Aca and Saavy! Thanks for the replies....Saavy, in answer to your question, no I have never had problems with this printer before. Its an HP 932c DeskJet running on an HP Pavilion 500 mhz system. The printer connects via parallel port (lpt1).

Aca, here are my IRQ's:
0 System timer
1 Standard 101/102-Key or Microsoft Natural Keyboard
2 Programmable interrupt controller
3 Conexant PCI Modem Enumerator
3 Intel(R) 810 Chipset Graphics Driver PV 2.1
3 ACPI IRQ Holder for PCI IRQ Steering
4 Communications Port (COM1)
5 Crystal Audio Codec Game Device
6 Standard Floppy Disk Controller
7 Printer Port (LPT1)
8 System CMOS/real time clock
9 Crystal Audio Codec
9 Intel(r) 82801AB SMBus Controller
9 ACPI IRQ Holder for PCI IRQ Steering
9 SCI IRQ used by ACPI bus
10 MPU-401 Compatible
11 Intel 82801AB USB Universal Host Controller
11 ACPI IRQ Holder for PCI IRQ Steering
12 PS/2 Compatible Mouse Port
13 Numeric data processor
14 Primary IDE controller (dual fifo)
14 Intel 82801AB Bus Master IDE Controller
15 Secondary IDE controller (dual fifo)
15 Intel 82801AB Bus Master IDE Controller

Thanks again for looking at it for me! You guys are great!

J

 

[jaggernaut]

Just giving this a bump up to see if anyone can help me out....in addition to the USB cable modem dying when I print from my LPT1 printer, I also have realized my USB scanner also dies after printing.

What would cause my USB ports to become disabled when I print?

Any ideas out there?

Thx
J

 

[~Candy~]

What other items are you running at startup?

 

[jaggernaut]

Nothing related to any hardware things that I can see...did you see anything weird in my IRQ settings?

 

[SavvyLady]

jaggernaut... go to start & run... type in msinfo32 & click ok...
then click the + at software envirement
then click on startup
go to Edit & click select all
then back to edit & click copy
then come back & paste it here

 

[~Candy~]

The IRQs look fine to me......go ahead and post your startup items as Savvy suggested.

 

[jaggernaut]

Okey dokey.....here are my startup items!

Webshots Startup Group "C:\Program Files\Webshots\WebshotsTray.exe"
ZoneAlarm Common Startup Group "C:\Program Files\Zone Labs\ZoneAlarm\zonealarm.exe" -nopopup
run Win.ini hpfsched
Taskbar Display Controls Registry (Per-User Run) RunDLL deskcp16.dll,QUICKRES_RUNDLLENTRY
ScanRegistry Registry (Machine Run) c:\windows\scanregw.exe /autorun
TaskMonitor Registry (Machine Run) c:\windows\taskmon.exe
SystemTray Registry (Machine Run) SysTray.Exe
LoadPowerProfile Registry (Machine Run) Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
Keyboard Manager Registry (Machine Run) C:\Program Files\Netropa\One-touch Multimedia Keyboard\MMKeybd.exe
HPScanPatch Registry (Machine Run) C:\WINDOWS\SYSTEM\HPScanFix.exe
hpsysdrv Registry (Machine Run) c:\windows\system\hpsysdrv.exe
USBMMKBD Registry (Machine Run) usbmmkbd.exe
Norton Auto-Protect Registry (Machine Run) C:\PROGRA~1\NORTON~1\NAVAPW32.EXE /LOADQUIET
Adaptec DirectCD Registry (Machine Run) C:\PROGRA~1\HPCD-W~1\DIRECTCD\DIRECTCD.EXE
TgAddServer Registry (Machine Run) "C:\@home\tioga\bin\tgfix" /fds "http://home.excite.ca/download/tioga"
Tgcmd Registry (Machine Run) "C:\@home\tioga\bin\tgcmd.exe" /server /nosystray
StillImageMonitor Registry (Machine Run) C:\WINDOWS\SYSTEM\STIMON.EXE
HPDJ Taskbar Utility Registry (Machine Run) C:\WINDOWS\SYSTEM\hpztsb04.exe
LoadPowerProfile Registry (Machine Service) Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
Encompass_ENCMONTR Registry (Machine Service) C:\Program Files\Easy Internet\ENCMONTR.EXE
Hidserv Registry (Machine Service) Hidserv.exe run
SchedulingAgent Registry (Machine Service) mstask.exe
TrueVector Registry (Machine Service) C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE -service
MiniLog Registry (Machine Service) C:\WINDOWS\SYSTEM\ZONELABS\MINILOG.EXE -service

Thanks again for helping out!

J

 

[SavvyLady]

take the checks off the ones below by going to start/run..
type in msconfig & choose startup
when finidhedd clock apply and ok... reboot

Webshots Startup Group "C:\Program Files\Webshots\WebshotsTray.exe"

TgAddServer Registry (Machine Run) "C:\@home\tioga\bin\tgfix" /fds "http://home.excite.ca/download/tioga"
is spyware.... remove the check

Tgcmd Registry (Machine Run) "C:\@home\tioga\bin\tgcmd.exe" /server /nosystray
is spyware - remove the check

StillImageMonitor Registry (Machine Run) C:\WINDOWS\SYSTEM\STIMON.EXE
remove check and make a shortcut to the desktop

when you finish with this go to http://www.lavasoftusa.com
download ad-aware & run it to clear your pc of spyware

 

[jaggernaut]

"TgAddServer Registry (Machine Run) "C:\@home\tioga\bin\tgfix" /fds "http://home.excite.ca/download/tioga"
is spyware.... remove the check

Tgcmd Registry (Machine Run) "C:\@home\tioga\bin\tgcmd.exe" /server /nosystray
is spyware - remove the check"

These two are not spyware. They are related to my cable ISP. I do have Lavasoft's Ad-Aware loaded and scan my machine daily. No spyware exists on my machine.

I have unchecked the rest and still have the same issue...any other ideas?

J