Solved IP hack?

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KCIR

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Jan 11, 2016
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Rick
. Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Core(TM) i3-6100U CPU @ 2.30GHz, Intel64 Family 6 Model 78 Stepping 3
Processor Count: 4
RAM: 8082 Mb
Graphics Card: Intel(R) HD Graphics 520, 1024 Mb
Hard Drives: C: 916 GB (843 GB Free); D: 13 GB (1 GB Free);
Motherboard: HP, 81EB
Antivirus: Windows Defender, Disabled

Hello, I was using my laptop, and I got this" message screen and audible warning" about some "security" problem w/ a number to call Microsoft? I call the number and I am told I have some sort of IP problem and for a $ they will "fix it". I have never heard of M$ doing this before, anyone have any idea what's going on, sounds like a scam but I'd like to be certain. my Norton says I'm ok and the "wireless" is secure.
Any advice or is this some sort of scam. The message said that all my info was at risk.
Thank you
rick
 

KCIR

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I've run the scan, it discovered 4 different Malware. Are there still good "free Malware"
programs available? Other than the Malware the scan found no problems. Or have I just "posted" to an "ad"
 
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It's a total scam. Do not let them ANYWHERE near your machine and do not call them again. Some websites are insecure and will have drive-by pages download like this to try and scare people into calling the number. Invariably, they'll claim this nonsense about IP addresses and/or malware, and then ask for a fee to "fix" it. Oftentimes, they will fool people into downloading remote-access software so they can "fix" it when, in fact, they're rooting around in your files to steal what they can.
 

DaveA

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And now that they have your phone number, they can call you and tell that you have issues with your computer.
They will tell you that they are from Microsoft
 

KCIR

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Rick
Thank you, I thought something was strange. Problem is though, my wife tells me she had this happen to her and she allowed such access. Any thoughts of what to do ? She said that it happened so many times to her that she finally called. She told me but I didn't think about it till it happened to me. Do they still have access or what? Any advice?
Thanks again.
 

zx10guy

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In my opinion, once you have something like this affect your systems, the only option I would entertain is to wipe the drive and reload everything. Unless you are really skilled or you can find someone with the skills to scour your entire drive to ensure there is no malicious code any where, it's just hoping you got everything. Even using software programs to remedy systems can be iffy at best.
 
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I concur with zx10guy. Once someone has been in your system, I would consider it compromised.
 

Triple6

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Also don't forget to change every single one of your passwords for any account that was used on that computer.
 

KCIR

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Jan 11, 2016
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Rick
Thank you for you advice it is appreciated. I went to "Norton's" site and found examples of the same scam as I experienced. They have a "Tool" to use for a scan, how effective it is unknown. I used to know a lot more about computer protection and fixes but I just haven't used the computer enough in the past decade to remember everything. One thing I will always remember … how good you people are here.
Thanks
 
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