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iPhone 6s unable to connect to internet

Discussion in 'Apple Mobile Devices' started by chelseachesk, Nov 13, 2018.

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  1. chelseachesk

    chelseachesk Thread Starter

    Nov 13, 2018
    I'm currently staying at a hotel where the internet requires login details via the arubanetworks secure login. Every time I try to connect to the internet, a troubleshoot message pops up: "Web authentication is disabled. Please contact the administrator for assistance." No webpage is able to be loaded although the little icon shows that I'm connected to the internet. The funny thing is, I am able to connect to the internet with my other devices (iPad, Mac). I asked the hotel for assistance and it seemed that I was the only one who was having an issue so they suggested that maybe there was something wrong with my phone (my phone's not broken. I used the public internet the other day at a local Starbucks and it worked just fine.) Any of you lovely peeps know what might be the issue with this? And how might I resolve it?
  2. Drabdr

    Drabdr Moderator

    Nov 26, 2007
    First Name:
    Hello there! Welcome to the forum.

    I have had similar issues. First fix, on my Iphone I had to go to Safari, toggle between websites until the security/authentication screen came up.
    Also, I moved to Firefox on my Iphone. That helped a lot.
    Finally, verify your settings (Go to Settings Icon; find "Safari", and review settings). I'm not sure which setting would affect the situation you're in, but I know it can affect login information/ cookies/ etc.

    Hopefully one of those three will help correct your situation.
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