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IPv4 no internet connection & IPv6 no internet connection

Discussion in 'Networking' started by Neddrick, Feb 24, 2010.

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  1. Neddrick

    Neddrick Thread Starter

    Joined:
    Feb 24, 2010
    Messages:
    4
    I just recently purchased a HP Pavilion dv6 2155 notebook about a month ago. i am a college student and i live on campus i normally connect to the campus internet by plugging in my ethernet cord. It's been working fine for the past month until yesterday it started going real slow then it completely stopped working. It says that im connected but it says no internet access. It shows up as IPv4 No internet connection and IPv6 no internet connection. My brother has a laptop and he connects the same way as i do and his is working just fine. I've tried googling the problems and troubleshooting them but it still doesn't seem to work. Someone please help me!!! Thanks....I did the ipconfig /all in command prompt and this is what it shows up


    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\Users\Neddrick>ipconfig /all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : Neddrick-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : mshome.net
    Wireless LAN adapter Wireless Network Connection 2:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : 00-1E-64-8C-65-45
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Wireless LAN adapter Wireless Network Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) WiFi Link 1000 BGN
    Physical Address. . . . . . . . . : 00-1E-64-8C-65-44
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Ethernet adapter Local Area Connection:
    Connection-specific DNS Suffix . : fv.fvsu.edu
    Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
    Physical Address. . . . . . . . . : 00-26-9E-BA-28-9D
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::7588:edf5:d25a:2498%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 10.12.3.28(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Lease Obtained. . . . . . . . . . : Wednesday, February 24, 2010 12:46:11 PM
    Lease Expires . . . . . . . . . . : Thursday, March 04, 2010 2:07:08 PM
    Default Gateway . . . . . . . . . : fe80::9158:ad7a:1970:628%11
    fe80::514f:a982:6d6c:720%11
    fe80::8594:bf9f:6c2d:b35f%11
    fe80::b4d4:cb65:4da9:ac46%11
    fe80::40ff:7966:eabf:1beb%11
    10.12.0.1
    DHCP Server . . . . . . . . . . . : 168.16.160.71
    DHCPv6 IAID . . . . . . . . . . . : 234890910
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-BB-AF-C8-00-26-9E-BA-28-9D
    DNS Servers . . . . . . . . . . . : fe80::35f4:1a1c:13ec:e0d3%11
    168.16.160.71
    168.16.160.72
    Primary WINS Server . . . . . . . : 168.16.160.71
    NetBIOS over Tcpip. . . . . . . . : Enabled
    Connection-specific DNS Suffix Search List :
    mshome.net
    Tunnel adapter isatap.{A2D188F5-9E74-41A6-B808-3C1C8B70B533}:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 9:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter isatap.{DBE63235-5D8A-4DA4-A610-3FDAF11788E2}:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Teredo Tunneling Pseudo-Interface:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter isatap.fv.fvsu.edu:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : fv.fvsu.edu
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
     
  2. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,917
    can you post your brothers ipconfig /all
    looks like you have an ethernet IP address

    firewall blocking - disable the firewall

    (From a JohnWill post)

    TCP/IP stack repair options for use with Vista.

    Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

    Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

    Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

    Reboot the machine.

    ----------------------------------------------------------------------------

    {Ping Tests}

    Start> Run {search bar in Vista}> CMD to open a DOS window and type:

    Type the following command
    Ping google.com
    then:
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping {plus the number thats shown against the default gateway shown in above ipconfig /all

    Post back the results

    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping 209.191.93.53
    post back results

    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste
    ------------------------
     
  3. Neddrick

    Neddrick Thread Starter

    Joined:
    Feb 24, 2010
    Messages:
    4
    I tried the method as far as the reset command you gave me and rebooted my computer but it didn't work by the way, i am operating out of Windows 7 and also below is my brother's ipconfig /all

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.
    C:\Users\Dantrez>ipconfig /all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : Dantrez-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : fv.fvsu.edu
    Ethernet adapter Network Bridge:
    Connection-specific DNS Suffix . : fv.fvsu.edu
    Description . . . . . . . . . . . : MAC Bridge Miniport
    Physical Address. . . . . . . . . : 02-24-2B-78-2C-45
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::8863:cdc0:fc19:a19b%13(Preferred)
    IPv4 Address. . . . . . . . . . . : 10.12.4.142(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Lease Obtained. . . . . . . . . . : Wednesday, February 24, 2010 1:47:29 PM
    Lease Expires . . . . . . . . . . : Thursday, March 04, 2010 5:17:00 PM
    Default Gateway . . . . . . . . . : fe80::606a:ba1:9f40:ec0f%13
    fe80::8594:bf9f:6c2d:b35f%13
    fe80::6dff:2c63:77c0:4065%13
    fe80::9158:ad7a:1970:628%13
    10.12.0.1
    DHCP Server . . . . . . . . . . . : 168.16.160.71
    DHCPv6 IAID . . . . . . . . . . . : 352461168
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-2C-8E-96-00-21-70-86-01-0E
    DNS Servers . . . . . . . . . . . : 168.16.160.71
    168.16.160.72
    Primary WINS Server . . . . . . . : 168.16.160.71
    NetBIOS over Tcpip. . . . . . . . : Enabled
    Tunnel adapter Local Area Connection* 6:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : fv.fvsu.edu
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 7:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    C:\Users\Dantrez>



    i also pinged google.com and this is what came up

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\Windows\system32>ping google.com
    Pinging google.com [74.125.65.105] with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Ping statistics for 74.125.65.105:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
    C:\Windows\system32>


    and i pinged 209.191.93.53

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\Users\Neddrick>ping 209.191.93.53
    Pinging 209.191.93.53 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Ping statistics for 209.191.93.53:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
    C:\Users\Neddrick>
     
  4. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,409
    You appear to have a firewall issue, since you can resolve the URL but can't ping it.
     
  5. Neddrick

    Neddrick Thread Starter

    Joined:
    Feb 24, 2010
    Messages:
    4
    Im actually in the computer lab right now and im connected to the wireless and my internet is working fine. do i need to ping it again so you can see? i disabled my firewall also
     
  6. Neddrick

    Neddrick Thread Starter

    Joined:
    Feb 24, 2010
    Messages:
    4
    i disconnected from the wireless in the lab and plugged up the ethernet in my computer and it gave me the same message as it did in my room as far as ipv4 & ipv6 no internet connection but the wireless connects just fine in the lab
     
  7. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,917
    can you just confirm the above two posts

    Firewall is disabled
    wireless works
    cable does not work

    firewall - whats the name and model - we have seen even when disabled they can still block, in fact Norton & Mcafee can block even when uninstalled and both companies have a tool to remove the program.
     
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