IRQL Not Less Or Equal (blue screen)

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

gracie1979

Thread Starter
Joined
Dec 5, 2010
Messages
56
Hi,

I have an old Dell DIMENSION 8300, Intel(R) Pentium(R) 4CPU 2.60GHz 2.59GHz, & 1.00GB of RAM that I've been working on trying to use again and it's had problems freezing up in the past but last night I got the blue screen with the error IRQL Not Less or Equal. I went into event log and found the log for it. Symbolic Name: ER_KRNLCRASH_LOG, Message: Error code %1, parameter1 %2, parameter2 %3, parameter3 %4, parameter4 %5. In the Exlanation, it said Event ID 1001 might appear with information about the specific error that occured. I looked at that event log for 1001 and it said... Symbolic Name:EVENT_BUGCHECK_SAVED. Message: The computer has rebooted from a bugcheck. The bugcheck was: %1. A dump was saved in: %2. Could it be a driver issue etc? Any help would be greatly appreciated.
 

blues_harp28

Trusted Advisor
Spam Fighter
Joined
Jan 9, 2005
Messages
18,958
Hi, it could be a driver problem.
Either post the Minidump files.
Look in c:\windows\minidump
ZIP them and attach them to your next post.

Right-click the minidump file, select Send To.
Then select Compressed (zipped) Folder.
Windows will compress the file and then save the new zipped file in the same location.

Or download BlueScreenView
http://www.nirsoft.net/utils/blue_screen_view.html
Download link at the bottom of the page.

Download > Install.
Once it has scanned > Click on Edit > Select All > File > Save Selected Item
It will open in Notepad - or save to Notepad > Copy > Paste.
Then Post the last 5 minidump files

Check this link first
 

blues_harp28

Trusted Advisor
Spam Fighter
Joined
Jan 9, 2005
Messages
18,958
Probably caused by : memory_corruption
Probably caused by : USBPORT.SYS - relates to usbport device driver
Probably caused by : ntoskrnl.exe x 2
ntoskrnl.exe is a generic error and is not telling us much.
-------
First run a Mem Test.
http://www.memtest86.com/download.html

Download the ISO file from one of the links above to your desktop.
Then burn the ISO to a Cd.
Start the Pc using the Cd and run the memory test overnight or for at least 8 passes.

It is best to run a full scan on individual Ram sticks if you can.
Or run the test but if any errors are shown - then remove all sticks of Ram and test each Ram stick one at a time.
-----
You can also run the Mem test from a USB stick
http://www.memtest.org/#downiso
Scroll down to Download (Pre-built & ISOs)
Download -Auto-installer for USB Key (Win 9x/2k/xp/7) *NEW!*

Download to your desktop - unzip it there.
Put the USB stick into your Pc USB slot.
Click on the Install icon on your desktop - it will then have a box appear asking you to name the USB drive letter.
Put the drive letter in the box and click on install.

But first check that you are using the correct drive letter - with the USB stick in the USB slot of your PC - right click My Computer > click on Open.
Your USB stick will be listed with the drive letter.

How to Test your RAM
http://www.bleepingcomputer.com/forums/topic207910.html
-------
Check - Device Manager
http://www.computerhope.com/issues/ch000833.htm
Check for exclamtion marks.
Click the + sign to expand all entries.
Check for exclamation marks.
If a driver is needed - always go to the manufacturers website.
 

gracie1979

Thread Starter
Joined
Dec 5, 2010
Messages
56
Running memtest now and will let it run overnight as directed. Also, forgot to mention originally in the post under Technical info on the blue screen that it said "Stop: 0x000000C5 (0x00000004, 0x00000002, 0x00000001, 0x805505A1." Not sure if that will help or not.

Thanks
 

gracie1979

Thread Starter
Joined
Dec 5, 2010
Messages
56
Hi,

I ran memtest all night and there showed to be no errors. It had ran on 25 passes. Didn't have time to check device manager this morning, will check after work today.

Thanks
 

blues_harp28

Trusted Advisor
Spam Fighter
Joined
Jan 9, 2005
Messages
18,958
Ok - post back when you are ready.

Where the blue screen error is reported, is not necessarily where it first started and may not be the cause.
Some reasons for Blue Screens
New hardware - Software installed.
Device driver - Video driver - corrupted - faulty.
Faulty Ram - Overheating - Dying hard drive etc.
------
You may need depending on what shows up in Device Manager.
Run a Hard drive test.
SeaTools for DOS tutorial - ISO to CD
http://knowledge.seagate.com/articles/en_US/FAQ/201271en

http://www.tacktech.com/display.cfm?ttid=287
------
Check for Overheating.
http://www.cpuid.com/softwares/hwmonitor.html
http://www.piriform.com/speccy
 

gracie1979

Thread Starter
Joined
Dec 5, 2010
Messages
56
Hi,

I checked the device manager and expanded all of the entries. Everything seemed to look okay. There were no exclamation marks.

Thanks
 

gracie1979

Thread Starter
Joined
Dec 5, 2010
Messages
56
Hi,

I downloaded Seatools for DOS and ran the long test. Under Test Information and Results it said "Short DST Passed" & "Long Test Passed". I also downloaded the free version HWMonitor. Under my harddrive it says 37 degrees C (98 degrees F) for "Value" & "Max". It says 36 degrees C (96 degrees F) for "Min". I also saved the HWMonitoring data and attached it, I don't if that helps any.

Thanks
 

Attachments

blues_harp28

Trusted Advisor
Spam Fighter
Joined
Jan 9, 2005
Messages
18,958
Download Mini Tool Box

Download to your desktop.
Double Click on the Mini Toolbox icon.
Put a Tick in List last 10 Event Viewer Errors
Leave the Tick in Only Problems - under List Devices

Click Go and let it scan your Pc.
It will then open in Notepad - copy and paste the log file here.
 

blues_harp28

Trusted Advisor
Spam Fighter
Joined
Jan 9, 2005
Messages
18,958
MiniToolBox by Farbar Version:10-01-2013
Ran by ******* (administrator) on 11-01-2013 at 17:17:24
Running from "C:\Documents and Settings\*******\My Documents\Downloads"
Microsoft Windows XP Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/10/2013 11:04:48 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This operation returned because the timeout period expired.

Error: (01/10/2013 09:20:26 PM) (Source: PerfNet) (User: )
Description: Unable to open the Server service. Server performance data
will not be returned. Error code returned is in data DWORD 0.

Error: (01/10/2013 05:47:40 PM) (Source: PerfNet) (User: )
Description: Unable to open the Server service. Server performance data
will not be returned. Error code returned is in data DWORD 0.

Error: (01/10/2013 05:25:29 PM) (Source: PerfNet) (User: )
Description: Unable to open the Server service. Server performance data
will not be returned. Error code returned is in data DWORD 0.

Error: (01/08/2013 07:52:18 PM) (Source: PerfNet) (User: )
Description: Unable to open the Server service. Server performance data
will not be returned. Error code returned is in data DWORD 0.

Error: (01/08/2013 11:57:13 AM) (Source: PerfNet) (User: )
Description: Unable to open the Server service. Server performance data
will not be returned. Error code returned is in data DWORD 0.

Error: (01/07/2013 08:05:54 PM) (Source: PerfNet) (User: )
Description: Unable to open the Server service. Server performance data
will not be returned. Error code returned is in data DWORD 0.

Error: (01/06/2013 10:20:35 PM) (Source: PerfNet) (User: )
Description: Unable to open the Server service. Server performance data
will not be returned. Error code returned is in data DWORD 0.

Error: (01/06/2013 00:17:39 AM) (Source: PerfNet) (User: )
Description: Unable to open the Server service. Server performance data
will not be returned. Error code returned is in data DWORD 0.

Error: (01/05/2013 11:43:49 PM) (Source: Application Error) (User: )
Description: Faulting application vpinball.exe, version 9.1.2.0, faulting module vpinball.exe, version 9.1.2.0, fault address 0x000603b6.
Processing media-specific event for [vpinball.exe!ws!]

System errors:
=============
Error: (01/11/2013 00:45:20 AM) (Source: Service Control Manager) (User: )
Description: The cpuz136 service failed to start due to the following error:
%%2001

Error: (01/10/2013 08:29:18 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for a transaction response from the NVSvc service.

Error: (01/10/2013 06:11:01 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for a transaction response from the NVSvc service.

Error: (01/10/2013 05:38:29 PM) (Source: 0) (User: )
Description: \Device\Ide\IdePort1

Error: (01/10/2013 05:38:15 PM) (Source: 0) (User: )
Description: \Device\Ide\IdePort1

Error: (01/09/2013 06:50:26 PM) (Source: System Error) (User: )
Description: Error code 100000c5, parameter1 00000004, parameter2 00000002, parameter3 00000001, parameter4 805505a1.

Error: (01/09/2013 06:49:20 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for a transaction response from the NVSvc service.

Error: (01/09/2013 07:03:54 AM) (Source: 0) (User: )
Description: \Device\Ide\IdePort1

Error: (01/08/2013 07:51:06 PM) (Source: 0) (User: )
Description: \Device\Ide\IdePort1

Error: (01/08/2013 05:21:55 PM) (Source: 0) (User: )
Description: \Device\CdRom1

Microsoft Office Sessions:
=========================
Error: (01/10/2013 11:04:48 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis operation returned because the timeout period expired.

Error: (01/10/2013 09:20:26 PM) (Source: PerfNet)(User: )
Description:

Error: (01/10/2013 05:47:40 PM) (Source: PerfNet)(User: )
Description:

Error: (01/10/2013 05:25:29 PM) (Source: PerfNet)(User: )
Description:

Error: (01/08/2013 07:52:18 PM) (Source: PerfNet)(User: )
Description:

Error: (01/08/2013 11:57:13 AM) (Source: PerfNet)(User: )
Description:

Error: (01/07/2013 08:05:54 PM) (Source: PerfNet)(User: )
Description:

Error: (01/06/2013 10:20:35 PM) (Source: PerfNet)(User: )
Description:

Error: (01/06/2013 00:17:39 AM) (Source: PerfNet)(User: )
Description:

Error: (01/05/2013 11:43:49 PM) (Source: Application Error)(User: )
Description: vpinball.exe9.1.2.0vpinball.exe9.1.2.0000603b6

**** End of log ****

======
Check and post
TSG System Information Utility - found here.
http://library.techguy.org/wiki/TSG_Valuable_links
------
Download Security Check by screen317
http://screen317.spywareinfoforum.org/
Save it to your Desktop.

Double click the install icon.
A command Prompt window will open.
Let it scan the Pc - press any key when asked.
It should now open in Notepad - and will save a log called checkup.txt.
Post the result of the scan here.
------
Run System File Checker.
You will need the Xp install Cd.
http://dwightblackburn.com/winxp/
 

gracie1979

Thread Starter
Joined
Dec 5, 2010
Messages
56
"TSG Information Utility"
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: Intel(R) Pentium(R) 4 CPU 2.60GHz, x86 Family 15 Model 2 Stepping 9
Processor Count: 2
RAM: 1022 Mb
Graphics Card: NVIDIA GeForce FX 5500, 256 Mb
Hard Drives: C: Total - 57176 MB, Free - 18365 MB;
Motherboard: Dell Computer Corp., 0G0728
Antivirus: avast! Antivirus, Updated: Yes, On-Demand Scanner: Enabled
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Members online

Top