1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Is It a Virus?

Discussion in 'Windows XP' started by SarahSelfMachine, Jan 13, 2011.

Thread Status:
Not open for further replies.
Advertisement
  1. SarahSelfMachine

    SarahSelfMachine Thread Starter

    Joined:
    Jan 13, 2011
    Messages:
    3
    I have a Windows XP.
    After a minute or a couple minutes of my computer startup, it shuts right off without warning. I've tried to system restore it back a couple months and it didn't do anything, which it should have I think because I've downloaded things since then.
    Also, it's been on for a couple of days because once I find a time that it does not restart I need to keep it on because I don't know if next time it will start properly.

    I've run avast free antivirus, SUPERantispyware free edition, done disk cleanups, and ccleaner and nothing has helped. Please help! I really need this computer for school.
     
  2. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,688
    Hi and welcome.
    Desktop - laptop?
    Possible cause - overheating - faulty drivers - faulty Ram etc.

    Check Event viewer.
    Start button>run>type
    eventvwr

    Check under
    Applications
    System
    Let us know if any errors are showing.
     
  3. SarahSelfMachine

    SarahSelfMachine Thread Starter

    Joined:
    Jan 13, 2011
    Messages:
    3
    It's a desktop computer.

    There are two that say "warning" under Type. The source of them is MsiInstaller and Windows Search Service
     
  4. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,688
    Right click on the errors in event viewer - then click on Properties.
    It should say where the fault is - usually an application, program.
     
  5. SarahSelfMachine

    SarahSelfMachine Thread Starter

    Joined:
    Jan 13, 2011
    Messages:
    3
    Ok something weird, I was scrolling down and it says something about the event viewer being corrupt, and now a red x is beside Application, and it's unable to read the contents of this event log.
     
  6. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,688
    Do you have the install Cd?
    Start button>run>type
    sfc /scannow [note space]

    http://www.updatexp.com/scannow-sfc.html

    You could set the Pc to do a chkdsk at the next restart of the Pc.
    But we may come back to that.
     
  7. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,688
    Hi I need to sign off for the night.
    Some things that you could try.

    Run chkdsk at the next startup of the Pc.
    Start button>My Computer.
    Right click on the hard drive - it should be the C:drive that the operating system is installed on.

    Properties>Tools tab.
    In the Error-checking box>click the Check Now button.
    Put a tick in both boxes.
    Click Start.

    It will say that it cannot do it now - and do you want to restart the Pc and run
    the chkdsk - click Yes.

    Possible overheating.
    Check that the fans at the back of the Pc tower are clean from dust.
    You may need to check inside of the Pc and clean out any dust etc.

    Run Device Manger
    Start>run>type
    devmgmt.msc

    Any exclamation marks?

    Run a memory [Ram] test.
    http://www.memtest.org/
    http://www.memtest86.com/download.html

    Download and burn the ISO to CD
    Boot from that CD and run the memory test overnight or at least for a few hours.

    You say that you are computer illiterate!! - [we all were at one time]
    All of the above may looks complicated - but take your time and do them one at a time and then report what you find.
    If you have any questions on the above - just ask and someone will help you.
     
  8. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/974518

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice