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Is it just me or does Linksys Support suck now?

Discussion in 'Random Discussion' started by GOTzMADsKILLz, Sep 11, 2003.

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  1. GOTzMADsKILLz

    GOTzMADsKILLz Thread Starter

    Joined:
    Apr 18, 2002
    Messages:
    431
    I used to find Linksys's support to be right on and extremely fast and helpful when trying to resolve issues with their products but over the last year it seems to have really degraded big time. I have emailed them 3 times (twice several months ago and once recently) regarding a problem with the EFG80 NAS device and not once did I receive a response.

    Anyone else care to comment? Agree or Disagree? Any news on what happened with their support department? Did they offsite it out to Iceland or something?
     
  2. gws226

    gws226

    Joined:
    Feb 9, 2003
    Messages:
    8,121
    You think there bad... Try SPRINT PCS services...

    Each time I call them... They have me on hold so long I have to plug my phone into the wall to keep the battery from dying!
     
  3. bassetman

    bassetman Moderator (deceased) - Gone but never forgotten

    Joined:
    Jun 7, 2001
    Messages:
    47,973
    I have a linksys router and never needed support, so I have no idea. :confused:
     
  4. GOTzMADsKILLz

    GOTzMADsKILLz Thread Starter

    Joined:
    Apr 18, 2002
    Messages:
    431
    been several months now and 2 emails to them and still no response... problems with contracting out tech support to other countries it seems. :(
     
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