Is Lavasoft Ad-Aware the worst application for Tech help in the World?

[cuttlefish]

I have found it totally impossiblke to get any assistance from this bunch!

Their forums seem the only way to look for advice and/or help!

I hate 'em!!

 

[xgerryx]

I have found it totally impossiblke to get any assistance from this bunch!

Give us a hint, what bunch ?

 

[angelize56]

I'm thinking here:

http://www.lavasoftsupport.com/

Correct me if I'm wrong cuttle!

 

[angelize56]

And cuttle...I'm still waiting for my free ride!

 

[cuttlefish]

Oooooops, yeh, meant it to be Lavasoft!!

Good guess Angelize!!

I sent three emails to them, hammered their support forums and not a word....

I did get onto a forum moderator in New Zealand who said to forget any idea of Lavasoft providing tech support - just doesn't exist!!

Shame as I have found Ad-Aware to be quite a good product!!

 

[ChuckE]

Now why would a company, supplying a good product for FREE, not have good tech support?!

What are we paying them for! . . . oh, wait.

 

[Blackmirror]

I would use superantispyware

 

[nod32]

Now why would a company, supplying a good product for FREE, not have good tech support?!

What are we paying them for! . . . oh, wait.

Very true...

If you are willing to pay for your spyware I recommend Spyware Doctor.

 

[Rick1953]

That's odd you would recommend Spyware Doctor nod32.
I find Nod32 to be an excellent product for stopping spyware being downloaded on my computer.

 

[nod32]

Don't get me wrong, NOD32 is excellent at catching malware (including spyware). For users that already have an AV program and are looking for a good spyware removal program Spyware Doctor is pretty solid. For users that already have NOD32 I always encourage to have a secondary spyware removal tool for the following reasons.

#1 - NOD32 is compatible with just about all the spyware removal programs out there.

#2 - No program can detect or remove 100% of malware out there.

#3 - For the most part you can have more than one spyware removal utility installed without experiencing compatibility issues.

 

[iltos]

Oooooops, yeh, meant it to be Lavasoft!!

Good guess Angelize!!

I sent three emails to them, hammered their support forums and not a word....

I did get onto a forum moderator in New Zealand who said to forget any idea of Lavasoft providing tech support - just doesn't exist!!

Shame as I have found Ad-Aware to be quite a good product!!

so....what issue is it that had you asking for techinical support, cuttlefish?

 

[cuttlefish]

I have the purchased version of Ad-Aware 2007 but the real time monitoring function doesn't want to work! (I had SE Professional for a licence period of three years and got the upgrade free) I am just starting to think that even though I have the upgraded version that the real time monitoring is not available?

I'd be a bit peeved if this is so as SE Pro had this feature for my money so maybe I have downgraded in the process?

I click on the 2007 Ad-Watch icon and nothing happens ...........or I try to do likewise from the Ad-Watch main menu but still no joy!

The main menu keeps teling me that "Real Time Monitoring is off"

Am I missing a step here somewhere?

Have sent three emails to Lavasoft but (no surprise) no replies!!

 

[Betrock]

I've used Ad Aware for years. I paid for it. I've never really had much problems - Thank God! ..because I have NEVER once been able to get in touch with anybody!

It's really ashame because it's good software. I know language is an isssue, I believe they're Swedish, but come on!

Best to all,
Betrock