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Is my new graphics card dead?

Discussion in 'Hardware' started by AttilaTheFun, Oct 20, 2011.

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  1. AttilaTheFun

    AttilaTheFun Thread Starter

    Joined:
    Aug 27, 2011
    Messages:
    2
    2 weeks ago I bought a new Sapphire Radeon 6870 video card from Amazon.com. It installed fine and worked great on games like Civ 5 and the BF3 Beta until this morning. This morning I turned on my computer and no picture shows up on my monitor (a Vizo 52" HDTV). The screen just stays blue, telling me nothing is being output to the screen.

    I have tried using different cables and plugging into different output ports on the card (HDMI and DVI), to no avail. I removed the graphics card and ran video off the motherboard, and that works fine. When I plugged the card back in and ran off that again, I still get no picture.

    There were zero warning signs that my card was about to fail. Is my card dead, or am I missing something? This was my first purchase off Amazon.com. Is there someway I can get this problem fixed if my card is indeed dead?

    Here are my system specs:

    OS: Windows 7 Ultimate (32-bit)
    CPU: Intel Core 2 Duo E8400 @ 3GHz
    Motherboard: Foxconn MC37PM01H1 (Napa)
    RAM: x2 OCZ PC2-6400 Gold Edition (Single Channel, 800MHz, 4GB total, 3.2GB Usable)
    GPU: Sapphire Radeon HD 6870
    HDD: Western Digital SATA 500GB (7200 RPM)
    PSU: Rocketfish RF-500WPS2 500 Watt
     
  2. ChRoNo16

    ChRoNo16

    Joined:
    May 29, 2005
    Messages:
    725
    Well it would be between you and either amazon.com, or the card manufacturer as far as replacing it. I would also check that power supply, a 500watt is normally lower than what is recommended for the newer video cards, you may not have enough power flowing to run everything.
     
  3. dustyjay

    dustyjay Jay

    Joined:
    Jan 23, 2003
    Messages:
    12,191
    I would tend to look at the power supply as well. Rocket Fish is a total trash unit as far as quality goes. It is also one of Best Buys Store brands.
     
  4. VictoriaiiCe

    VictoriaiiCe

    Joined:
    Oct 20, 2011
    Messages:
    684
    I agree...1. Rocket Fish is trash 2. power supply is a very common problem with the new video cards and 3. Return it now before it crashes completely.
     
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