is there somewhere to complain

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tony007

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I got this program last year and it involved paying a recharge fee every time my recharge ran out I used to have to go to the site and check boxes to ask for my recharge. Anyway I cancelled this program in february and heard no more until a few days ago when I got an email from them saying that they had recharged me and that the money would be taken off my card account. I emailed them back and they say I never cancelled. I've long since uninstalled and deleted any previous emails from this company. I feel like I am being conned I need somewhere to complain is there such a place to complain about dodgy online programs and services? And to get something done about them.
 
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Ask the company for a refund and if they refuse, you can call your credit card company and do a chargeback.
 

tony007

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I am going to try that on Monday, nothing gets done in this country on weekends and Christmas. I have had another reply from them now they are asking for a copy of the email they say they would have sent if I cancelled. I will never delete another email in my life or empty my deleted items folder ever again. Thanks for your answer.
 

tony007

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Yes I looked in my sent folder no joy. I also looked on my external hard drive I save some emails there no joy again. I thnk I got my ext hard drive after the email in question.I have been in touch with the card company they say they have'nt received any payment demand yet but they also said they cant refuse a demand if I have no proof of cancelation. They said I would have to send an email to this company saying that I was disputing them saying that I had not cancelled and ask them not to charge my card, if I do this they may have a slight chance of getting my money reimbursed.
 
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Well, it seems that the card hasn't received a pay request on this yet so maybe something you said got them to cancel the pay demand or put it on hold.

I would get in touch with them again and tell them thank you for understanding and not billing the card again and they may just tell you that they dropped it.

Their software server will know if your box accessed to their resources for a "recharge" (which sounds like a frequent license renewal) so if they see you haven't recharged they may be honest enough not to bill you.
 

tony007

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Yes they have'nt yet charged my account I am keeping my fingers crossed. Thanks all.
 

DaveBurnett

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Also ask the Card Company to cancel the automatic payment. They will argue, but if you tell them about the dispute, they will do it. You may have to send a letter.
In general you should NOT use a credit card for repeated payments. Instead use Direct Debit or a standing order. The rules are different and they are easier to cancel.
 

tony007

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Yes you are right it was the card company who asked me to send them an email asking them not to charge my account which I did, they said this gives them something to fight payment with.
 
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