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Isass.exe bringing my computer to a standstill

Discussion in 'Virus & Other Malware Removal' started by snafu777, Jun 25, 2015.

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  1. snafu777

    snafu777 Thread Starter

    Joined:
    Jun 5, 2006
    Messages:
    47
    Within the last few months I have been having an issue with lsass.exe using so much of my cpu that it is bringing my computer to a standstill especially when I'm online. It dominates my cpu nearly totally during the first hour or two after a reboot. I have tried a clean reboot with no improvement. It seems to be getting worse as time goes on. Please help. Thanks, Mike

    Logfile of Trend Micro HijackThis v2.0.5
    Scan saved at 2:50:49 PM, on 2/23/2015
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.21376)
    CHROME: 40.0.2214.115

    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\AVAST Software\Avast\AvastSvc.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\Seagate\SeagateManager\Sync\FreeAgentService.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
    C:\Program Files\Common Files\Intuit\DataProtect\QBIDPService.exe
    C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
    C:\WINDOWS\system32\igfxpers.exe
    C:\WINDOWS\system32\hkcmd.exe
    C:\Program Files\Analog Devices\SoundMAX\DrvLsnr.exe
    C:\Program Files\AVAST Software\Avast\AvastUI.exe
    C:\Program Files\Brother\ControlCenter3\brccMCtl.exe
    C:\Documents and Settings\Owner\Local Settings\Application Data\Programs\Google\MusicManager\MusicManager.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\wbem\unsecapp.exe
    C:\Program Files\Classic PhoneTools\Phontool.exe
    C:\Program Files\TeamViewer\Version9\TeamViewer_Service.exe
    C:\Program Files\TeamViewer\Version9\TeamViewer.exe
    C:\Program Files\TeamViewer\Version9\tv_w32.exe
    C:\Program Files\Intuit\QuickBooks 2013\qbw32.exe
    C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE
    C:\Documents and Settings\Owner\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\Owner\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\Owner\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\Owner\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\WINDOWS\system32\taskmgr.exe
    C:\Documents and Settings\Owner\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\Owner\My Documents\Downloads\HijackThis.exe

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.8.0_25\bin\ssv.dll
    O2 - BHO: avast! Online Security - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
    O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MICROS~3\Office14\URLREDIR.DLL
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre1.8.0_25\bin\jp2ssv.dll
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.8.0_25\bin\jusched.exe"
    O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
    O4 - HKLM\..\Run: [SetRefresh] C:\Program Files\COMPAQ\SetRefresh\\SetRefresh.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
    O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\\NeroCheck.exe
    O4 - HKLM\..\Run: [MaxMenuMgr] "C:\Program Files\Seagate\SeagateManager\FreeAgent Status\StxMenuMgr.exe"
    O4 - HKLM\..\Run: [Intuit SyncManager] C:\Program Files\Common Files\Intuit\Sync\IntuitSyncManager.exe startup
    O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe
    O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
    O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [DrvLsnr] C:\Program Files\Analog Devices\SoundMAX\DrvLsnr.exe
    O4 - HKLM\..\Run: [ControlCenter3] C:\Program Files\Brother\ControlCenter3\brctrcen.exe /autorun
    O4 - HKLM\..\Run: [ControlCenter2.0] C:\Program Files\Brother\ControlCenter2\brctrcen.exe /autorun
    O4 - HKLM\..\Run: [BrMfcWnd] C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe /AUTORUN
    O4 - HKLM\..\Run: [AvastUI.exe] "C:\Program Files\AVAST Software\Avast\AvastUI.exe" /nogui
    O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\RunOnce: [20150107] C:\Program Files\AVAST Software\Avast\setup\emupdate\f941bc57-ef2e-4c46-8106-43172cab48a7.exe /check
    O4 - HKCU\..\Run: [MusicManager] "C:\Documents and Settings\Owner\Local Settings\Application Data\Programs\Google\MusicManager\MusicManager.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Owner\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
    O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: Intuit Data Protect.lnk = C:\Program Files\Common Files\Intuit\DataProtect\IntuitDataProtect.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
    O4 - Global Startup: QuickBooks_Standard_21.lnk = C:\Program Files\Intuit\QuickBooks 2013\QBW32.EXE
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office14\EXCEL.EXE/3000
    O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~1\MICROS~3\Office14\ONBttnIE.dll/105
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
    O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O15 - Trusted IP range: 10.1.10.100
    O15 - Trusted IP range: 10.1.10.140
    O16 - DPF: {6B75345B-AA36-438A-BBE6-4078B4C6984D} (HpProductDetection Class) - http://h20270.www2.hp.com/ediags/gmn...tDetection.cab
    O16 - DPF: {9EF2BA47-C6A7-470D-9DD9-4323B0CB8353} (WebClient Control) - http://10.1.10.100/WebClient.exe
    O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://wwwimages.adobe.com/www.adobe...bat/nos/gp.cab
    O18 - Protocol: intu-help-qb6 - {6898B29B-BF49-43CB-A0B1-D0B9496AF491} - C:\Program Files\Intuit\QuickBooks 2013\HelpAsyncPluggableProtocol.dll
    O18 - Protocol: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - mscoree.dll (file missing)
    O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe
    O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
    O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: Seagate Service (FreeAgentGoNext Service) - Seagate Technology LLC - C:\Program Files\Seagate\SeagateManager\Sync\FreeAgentService.exe
    O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: QBCFMonitorService - Intuit - C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
    O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe
    O23 - Service: QBIDPService (QBVSS) - Intuit Inc. - C:\Program Files\Common Files\Intuit\DataProtect\QBIDPService.exe
    O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
    O23 - Service: TeamViewer 9 (TeamViewer9) - TeamViewer GmbH - C:\Program Files\TeamViewer\Version9\TeamViewer_Service.exe

    --
    End of file - 10384 bytes
     
  2. askey127

    askey127 Malware Specialist

    Joined:
    Dec 22, 2006
    Messages:
    3,720
    Snafu777,
    You are living dangerously, with Quickbooks on an XP machine.
    The data in quickbooks is at extra risk of being stolen.
    It's not clear whether the immediate issue can be fixed here, but the long term issue is serious.
    -------------------------------------------------------------
    An article on the subject of XP, and options on what to do, is here:
    http://www.malwareremoval.com/forum/viewtopic.php?f=4&t=62384#.UsLF3bRs_TI
    The entire thread is also available as a PDF document here: http://downloads.malwareremoval.com/XP-The Elephant.pdf
    ----------------------------------------------
    Download and Run Temp File Cleaner (TFC.exe)
    Download Temp File Cleaner and save it to your desktop.
    You might want to Save any unsaved work. TFC will close ALL open programs... including your browser!
    Right click the TFC icon and choose Run as administrator.
    If you have a lot of junk files to remove, it could take a while, so please be patient and let it finish.
    When it's done, it will report the total size of files removed. If it asks to Reboot, choose to do so. This will remove files that could not be removed while Windows was running.
    After Restart, log back in to your usual account.
    You can keep TFC on your desktop and run it every week or two to clean out excessive temporary files. It does usually require a restart.
    -----------------------------------------------------------
    Download and Run the Farbar Scan Tool
    • Download FRST and save to your Desktop.
    • Double click FRST.exe to launch it.
    • FRST will start to run.
      • When the tool opens click Yes to disclaimer.
      • Press the Scan button.
      • When finished scanning, 2 logs will open on your Desktop, FRST.txt and Addition.txt
      • Please post them in your next reply.
    If you lose track of them, they will be saved in the same location as your FRST.exe download.
    Feel free to use separate replies if it's more convenient.

    So we are looking for the contents of the two logs from FRST.
    askey127
     
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