ISP problem. please help

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

corneliusp

Thread Starter
Joined
Jan 28, 2007
Messages
16
i am with AOL and am having trouble with the (software.exe)
it is permantely running even when iam not connected to the internet.
this causes the red led button to permantely flash. I no the software is
permantely running because when i check task manager apart from
(idle process) (aolsoftware.exe) is the only other program running ??
any help will be gratefully received
paul
 

eddie5659

Moderator
Malware Specialist
Joined
Mar 19, 2001
Messages
37,276
Hiya

Is this the same problem as this one:

http://forums.techguy.org/windows-nt-2000-xp/539398-aol-problems.html

If so, lets have a look at a hijack log, just in case you have other things that shouldn't be there. go to http://www.thespykiller.co.uk/files/hijackthis_sfx.exe , and download 'Hijack This!'.
Doubleclick HijackThis.exe, and hit "Scan".

When the scan is finished, the "Scan" button will change into a "Save Log" button.
Press that, save the log somewhere, and please copy & paste its contents to the forum.

It will possibly show other issues deserving our attention, but most of what it lists will be harmless or even required, so do NOT fix anything yet.

Someone here will be happy to help you analyze the results.

Regards

eddie
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Top