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ISP problem. please help

Discussion in 'Web & Email' started by corneliusp, Jan 30, 2007.

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  1. corneliusp

    corneliusp Thread Starter

    Jan 28, 2007
    i am with AOL and am having trouble with the (software.exe)
    it is permantely running even when iam not connected to the internet.
    this causes the red led button to permantely flash. I no the software is
    permantely running because when i check task manager apart from
    (idle process) (aolsoftware.exe) is the only other program running ??
    any help will be gratefully received
  2. eddie5659

    eddie5659 Moderator Malware Specialist

    Mar 19, 2001

    Is this the same problem as this one:


    If so, lets have a look at a hijack log, just in case you have other things that shouldn't be there. go to http://www.thespykiller.co.uk/files/hijackthis_sfx.exe , and download 'Hijack This!'.
    Doubleclick HijackThis.exe, and hit "Scan".

    When the scan is finished, the "Scan" button will change into a "Save Log" button.
    Press that, save the log somewhere, and please copy & paste its contents to the forum.

    It will possibly show other issues deserving our attention, but most of what it lists will be harmless or even required, so do NOT fix anything yet.

    Someone here will be happy to help you analyze the results.


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