ISP Tech Support Job

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Blindrage

Thread Starter
Joined
Sep 29, 2004
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16
Hello everyone. I applied for a tech support job with my local ISP. I have no schooling, just computer knowledge as a hobby for 10 years. I troubleshoot all my friends and family's computers pretty well. What kind of short term schooling could help me land a tech support job? I feel I have the knowledge but could use a basic course to put on my resume. Any other advice on computer jobs that are a good start to a new career? Thank you.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,442
Hi, and welcome to the TSG forum :) (y)

Wow - thats like how long is a piece of string.
have a look on websites for jobs in the area you want to go into and see the type of requirements.

theres help desks for applications - for PC support - for network support - for storage blablabla

then theres fixing the hardware / software

what area do you fancy ?

have you looked at local colleges and what courses they supply.

is there are market locally for you to go self employed ?

good luck

One thought is MSCE, theres hundreds of books and web courses for this.
In fact a memeber of this forum is studying MCSE and posting questions quite often here pete3333
 
L

Lightning

Depending on what appilcations or hardware configurations you're supporting, you could take advanced classes in those areas. For example, if you need to support Microsoft Office, take advanced MS Office classes at a tech school.

You could also study for certifications and certificates (MSCE, Cisco, etc.).
 
Joined
Jun 15, 2002
Messages
3,337
[tsg=welcome] Welcome to TSG! [/tsg]

The more you know, the better off you are, but...

...most companies have training for their tech support agents. Most agents simply walk in off the street with little or no computer knowledge or experience.
 

Blindrage

Thread Starter
Joined
Sep 29, 2004
Messages
16
I looked into MCSE programs. They have one you can get your certification in 14 days. Here is the info on the job. This seems pretty like basic knowledge.

Technical Support Representative

Job Summary:
This position provides "first point of contact" Internet technical support for our customers to include:

* Troubleshoot dial-up, DSL, and cable support calls through a variety of operating systems
* Route calls and tickets to other departments
* Maintain appropriate records of customer calls and problems in our database
* Make outgoing courtesy calls to ensure customer satisfaction
* Perform special projects as assigned by Manager
Job Qualifications:
* Ability to interact with customers on a daily basis
* Excellent customer service and phone skills
* Excellent problem solving/troubleshooting skills
* Experience with most Windows operating systems
* Working knowledge of Microsoft products
* Basic understanding of Internet Related software
* Excellent organizational skills
* Strong oral and written communication skills
* Ability to work as a team
* Ability to multi-task in a fast paced environment
* Ability to adapt to change and the changing needs of the company
* Experience with the Macintosh environment
* Networking skills
* Prior experience dealing with the public
* Prior experience in troubleshooting technical problems
* Formal training/education highly preferred
 
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