ISP to me: You've got viruses, I'll disconnect your Internet

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8dalejr.fan

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Nov 20, 2005
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This totally caught me off guard.

I got an automated message on my answering machine this afternoon from my ISP, Rogers Communications. They told me that one or more computers in my house are infected with viruses or spyware or other malware, which are sending signals out to other computers and pose a risk to others.

They told me I have 48 hours to fix the problem or they'll shut off the Internet.

Ok, I got started. Since I was on my computer (the good XP Dell one) I did a virus scan right away. No viruses. I did malware scans. Nothing turned up besides the usual harmless cookie. Hijack This logs- clean. It wasn't my computer.

Then I turned on my brother's computer (the crappy 98 noname one). I did a virus scan. No viruses. I did a malware scan and it turned up with 194 pieces of spyware or adware- several were registry keys.

I cleaned his computer and it seems to have removed it all.

Is this what was causing the problem? Is it fixed now? Am I safe now or will they still shut me off?

I didn't now Rogers could stalk me like that. I've had many computers over the years with viruses or spyware at times and this has never happened before.

It must have been pretty bad. Is it fixed now (my brother's computer I assume because mine was fine)???????
 

8dalejr.fan

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Joined
Nov 20, 2005
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1,896
Rogers says the malicious process was "dssagent.exe"... I remember I removed DSSAgent stuff from my brother's computer yesterday as spyware. So it was definitely from his computer.

They said to go to Broderbund's website and download the uninstaller. I did, I ran it, it got rid of it, and then said it wasn't there anymore the second time I ran it.

It was probably bundled with the Carmen Sandiego games he has on there.

So hopefully it is fixed. (y)
 
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