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Issue to reboot

Discussion in 'Hardware' started by shadytalks, Dec 19, 2017.

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  1. shadytalks

    shadytalks Thread Starter

    Joined:
    Dec 19, 2017
    Messages:
    64
    ello, it's been 3 days I'm stuck at "recovery or booting menu". I can't go on my windows 10 desktop. When I try to reset my pc it won't do it or when I troubleshoot it's doesn't work too.. All I can do it's F2, Del, F9 or waiting for "booting menu (blue screen with few tabs)". How can i install my windows 10 because it won't let me install it. Reset to factory don't work. Please help. Thanks
     
  2. phillpower2

    phillpower2

    Joined:
    Dec 21, 2016
    Messages:
    539
    Hello shadytalks,

    What type of reset, was this from the Windows (RE) recovery environment.

    Please provide information about your computer, this includes is it a custom build or brand name such as Dell or HP, if a brand name, provide the model name or series number (not serial) if custom just let us know.

    Was Windows 10 the original OS on this computer or has it been upgraded to Windows 10 from a previous OS.
     
  3. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,492
    First Name:
    Frank
    Assuming it's a factory-brand one and not a self-built one, what's the brand name and model name and model number(M/N) and serial number(S/N) of your computer?

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