Issues playing games online

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

cartoonian

Thread Starter
Joined
Nov 8, 2011
Messages
3
Hello, I have an HP - Pavilion dv4-1548dx that I have had for around 2 years. about two months ago I tried to play one of my games online and all of the sudden my computer got a blue screen and restarted. I was shocked and didn't know what to do so I tried to play it again and the same thing happened. I completely stopped playing all of my games as all of them were online based and would cause my computer to crash. Once restarting it would say something about a 104 error. I have tried clearing my computer and re-installing windows to no avail. I was wondering if anyone could help.
If there is any other information needed just reply. Thanks for helping
 
Joined
May 7, 2011
Messages
14,142
BSOD's can be due to many more causes than that Joe, although RAM problems are very common. If the 104 error code quoted by the OP is correct then it will most likely be the video driver.

Cartoonian, please follow this small guide to attach your minidump files so they can be analysed.

First locate your minidump files, they are usually found by clicking on your C: drive, in Windows Explorer, then click on Windows to view the contents. If your operating system is installed under a different drive letter then look there. They should be stored under a file called minidump.The files will have a .dmp extension.
Zip up at least 6 of the most recent files into one zip folder and save on your desktop (if there are less then just zip up what you have).
NOTE To zip up a file in Windows (all versions). Right-click the file or folder, click on Send To, and then click Compressed (zipped) Folder and save it to your desktop.
Open Windows Explorer, click on Desktop in the left column so you can see the zip file. In the left column click on C: > Windows > Minidump and then drag & drop any additional .dmp files into the zip folder.

• Below the Message Box click on Go Advanced. Then scroll down until you see a button, Manage Attachments. Click on that and a new window opens.
• Click on the Browse button, find the zip folder you made earlier and doubleclick on it.
• Now click on the Upload button. When done, click on the Close this window button at the bottom of the page.
• Enter your message-text in the message box, then click on Submit Message/Reply.
 
Joined
May 7, 2011
Messages
14,142
Well looks like Joe was correct, his post has dissapeared so he was probably a spammer.

There are a mixture of errors in these minidumps which usually indicates bad RAM and one of them does clearly state Memory Corruption.

Please follow this guide to test your memory.

Preliminary checks
You should first check the model of RAM stick that you have on the manufacturers site for the recommended voltage setting and then make sure it is set correctly in the PC's Bios. An incorrect voltage setting may be the reason for your problems so test the PC's performance again if the voltage was incorrect.
Errors can also be caused by dirty contacts, mismatched sticks or using them in the wrong slots. Check all sticks are the same make and specification, check the motherboard manual for the correct slots to use. Remove all the sticks and clean the contacts with a soft pencil eraser and blow out the slots with a can of compressed air.
Download Memtest86+ from here
When the download is complete right click the file and select Extract Here and burn the image to a CD.
In windows 7 right click the extracted file, select Open With, then select Windows Disc Image Burning Tool then follow the prompts. For all other versions of windows (if you do not have an ISO burner) download this free software. ImgBurn
Install the program and start the application. Select the top left hand option to burn image file to disk and then on the next window click on the small yellow folder icon and browse to the ISO file you have downloaded. Then click on the two grey discs with the arrow in between (bottom left) and leave it to complete the operation.
Testing
Boot the PC into the Bios setup and set the CD/DVD drive to 1st in the boot sequence. Insert the disk in the drive then reboot and the disc will load into dos. Leave the test to run through at least 8 cycles or until it is showing some errors. If errors show in the test, remove all but one of your RAM sticks and repeat the test on each stick until you find the one that is faulty. This is a long slow test and should ideally be run overnight.
The memtest will not be 100% accurate but should easily detect any major faults.
IMPORTANT
Always disconnect your PC from the mains supply when removing Ram sticks and earth your hands to discharge any static electricity to avoid damage to sensitive components. If performing this test on a laptop PC you should also remove the battery before removing or replacing the RAM sticks.
 
Joined
May 7, 2011
Messages
14,142
I forgot to mention that you should check that Windows Update is turned on, your system details in the dumps are not showing Service Pack 1 as being installed. I guess this is due to you re-installing.
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Members online

Top