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Issues with Shutting Down

Discussion in 'Windows 10' started by gjolene, Jun 4, 2018.

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  1. gjolene

    gjolene Thread Starter

    Jun 4, 2018
    Tech Support Guy System Info Utility version
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz, Intel64 Family 6 Model 78 Stepping 3
    Processor Count: 4
    RAM: 8091 Mb
    Graphics Card: Intel(R) HD Graphics 520, 1024 Mb
    Hard Drives: C: 237 GB (14 GB Free);
    Motherboard: ASUSTeK COMPUTER INC., UX305UA
    Antivirus: Windows Defender, Enabled and Updated

    Hi! New to this forum.

    Recently discovered an issue with my laptop shutting down. It doesn't seem to fully shutdown and opens chrome tabs that i had last used as well as apps.

    Also, the battery drains as a result even without using. Could it be a setting that I can undo? or is it simply degeneration of the battery?
  2. flavallee

    flavallee Trusted Advisor

    May 12, 2002
    First Name:
    You appear to have an ASUS ZenBook UX305UA super slim 13.3" laptop which came with Windows 10 Home 64-bit.

    It appears to have a 256 GB solid state drive(SSD) - which has an actual capacity of 237 GB.
    Yours appears to have only 14 GB of free space left, so that indicates it's loaded with software apps and/or personal data.
    You need to "de-clutter" it and reclaim more free space.


    We don't know how well you maintain your laptop, and what's installed and running in it, so there could be a number of reasons why it's having shutdown issues.

    I also don't use the Google Chrome browser, so I can't address any issues with it.


    Type winver in the search box, then press the Enter key.
    When the small window appears, advise us what "Version" and "OS Build" numbers are listed in it.

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