Issues with Shutting Down

[gjolene]

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz, Intel64 Family 6 Model 78 Stepping 3
Processor Count: 4
RAM: 8091 Mb
Graphics Card: Intel(R) HD Graphics 520, 1024 Mb
Hard Drives: C: 237 GB (14 GB Free);
Motherboard: ASUSTeK COMPUTER INC., UX305UA
Antivirus: Windows Defender, Enabled and Updated

Hi! New to this forum.

Recently discovered an issue with my laptop shutting down. It doesn't seem to fully shutdown and opens chrome tabs that i had last used as well as apps.

Also, the battery drains as a result even without using. Could it be a setting that I can undo? or is it simply degeneration of the battery?

 

[flavallee]

You appear to have an ASUS ZenBook UX305UA super slim 13.3" laptop which came with Windows 10 Home 64-bit.
https://www.asus.com/us/Laptops/ASUS-ZenBook-UX305UA/overview/

It appears to have a 256 GB solid state drive(SSD) - which has an actual capacity of 237 GB.
Yours appears to have only 14 GB of free space left, so that indicates it's loaded with software apps and/or personal data.
You need to "de-clutter" it and reclaim more free space.

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We don't know how well you maintain your laptop, and what's installed and running in it, so there could be a number of reasons why it's having shutdown issues.

I also don't use the Google Chrome browser, so I can't address any issues with it.

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Type winver in the search box, then press the Enter key.
When the small window appears, advise us what "Version" and "OS Build" numbers are listed in it.

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