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Issues with Shutting Down

Discussion in 'Windows 10' started by gjolene, Jun 4, 2018.

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  1. gjolene

    gjolene Thread Starter

    Joined:
    Jun 4, 2018
    Messages:
    1
    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz, Intel64 Family 6 Model 78 Stepping 3
    Processor Count: 4
    RAM: 8091 Mb
    Graphics Card: Intel(R) HD Graphics 520, 1024 Mb
    Hard Drives: C: 237 GB (14 GB Free);
    Motherboard: ASUSTeK COMPUTER INC., UX305UA
    Antivirus: Windows Defender, Enabled and Updated

    Hi! New to this forum.

    Recently discovered an issue with my laptop shutting down. It doesn't seem to fully shutdown and opens chrome tabs that i had last used as well as apps.

    Also, the battery drains as a result even without using. Could it be a setting that I can undo? or is it simply degeneration of the battery?
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,693
    First Name:
    Frank
    You appear to have an ASUS ZenBook UX305UA super slim 13.3" laptop which came with Windows 10 Home 64-bit.
    https://www.asus.com/us/Laptops/ASUS-ZenBook-UX305UA/overview/

    It appears to have a 256 GB solid state drive(SSD) - which has an actual capacity of 237 GB.
    Yours appears to have only 14 GB of free space left, so that indicates it's loaded with software apps and/or personal data.
    You need to "de-clutter" it and reclaim more free space.

    ---------------------------------------------------------------

    We don't know how well you maintain your laptop, and what's installed and running in it, so there could be a number of reasons why it's having shutdown issues.

    I also don't use the Google Chrome browser, so I can't address any issues with it.

    ---------------------------------------------------------------

    Type winver in the search box, then press the Enter key.
    When the small window appears, advise us what "Version" and "OS Build" numbers are listed in it.

    ----------------------------------------------------------------
     
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