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It must be a virus right?

Discussion in 'Virus & Other Malware Removal' started by maggie88ca, Dec 19, 2011.

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  1. Larusso

    Larusso Malware Specialist

    Joined:
    Aug 9, 2011
    Messages:
    808
    Hy there,
    I do not see any malware here.
    Am I right that your current Anti Virus is Norton ?


    Please launch DDS
    • When done, DDS will open two (2) logs:
      1. DDS.txt
      2. Attach.txt
    • Save both reports to your desktop and post both in your next reply


    Please post in your next reply
    dds.txt
    attach.txt
     
  2. maggie88ca

    maggie88ca Thread Starter

    Joined:
    Nov 19, 2006
    Messages:
    152
    Well I am glad to hear there is no malware but any idea why system restore and the card reader no longer work?

    Thanks for your help here are the latest dds logs....




    DDS (Ver_2011-08-26.01) - NTFSx86
    Internet Explorer: 8.0.6001.19170
    Run by Ken at 8:15:03 on 2012-01-03
    Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.2.1033.18.2030.1054 [GMT -5:00]
    .
    AV: Emsisoft Anti-Malware *Disabled/Updated* {0ADC9F7D-20C1-240F-01E2-43466EBA893A}
    AV: Norton Internet Security *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
    SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    SP: Lavasoft Ad-Watch Live! *Disabled/Updated* {61CDFD9D-3CAC-9270-C6FC-52325ACB795B}
    SP: Norton Internet Security *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
    SP: Emsisoft Anti-Malware *Disabled/Updated* {B1BD7E99-06FB-2B81-3B52-7834153DC387}
    FW: Norton Internet Security *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
    .
    ============== Running Processes ===============
    .
    C:\Windows\system32\wininit.exe
    C:\Windows\system32\lsm.exe
    C:\Windows\system32\svchost.exe -k DcomLaunch
    C:\Program Files\Emsisoft Anti-Malware\a2service.exe
    C:\Windows\system32\svchost.exe -k rpcss
    C:\Windows\system32\Ati2evxx.exe
    C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
    C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
    C:\Windows\system32\svchost.exe -k netsvcs
    C:\Windows\system32\svchost.exe -k GPSvcGroup
    C:\Windows\system32\SLsvc.exe
    C:\Windows\system32\svchost.exe -k LocalService
    C:\Windows\system32\svchost.exe -k NetworkService
    C:\Windows\System32\spoolsv.exe
    C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
    C:\Windows\system32\Ati2evxx.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\Dwm.exe
    C:\Acer\Empowering Technology\ePerformance\MemCheck.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
    C:\Program Files\Intel\IntelDH\CCU\AlertService.exe
    C:\Program Files\Common Files\Intel\IntelDH\NMS\AdpPlugins\DQLWinService.exe
    C:\Acer\Empowering Technology\eDataSecurity\eDSService.exe
    C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\Program Files\Norton Internet Security\Engine\18.6.0.29\ccSvcHst.exe
    C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
    C:\Windows\system32\svchost.exe -k imgsvc
    C:\Windows\System32\svchost.exe -k WerSvcGroup
    C:\Windows\system32\SearchIndexer.exe
    C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe
    C:\Program Files\Canon\CAL\CALMAIN.exe
    C:\Windows\RtHDVCpl.exe
    C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
    C:\Program Files\Common Files\Intel\IntelDH\NMS\Support\IntelHCTAgent.exe
    C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
    C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe
    C:\Acer\Empowering Technology\SysMonitor.exe
    C:\Windows\System32\wpcumi.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\Windows Sidebar\sidebar.exe
    C:\Windows\ehome\ehtray.exe
    C:\Program Files\Windows Media Player\wmpnscfg.exe
    C:\Windows\ehome\ehmsas.exe
    C:\Program Files\Norton Internet Security\Engine\18.6.0.29\ccSvcHst.exe
    C:\Program Files\Windows Media Player\wmpnetwk.exe
    C:\Windows\system32\DllHost.exe
    C:\Windows\system32\taskeng.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
    C:\Windows\system32\SearchFilterHost.exe
    C:\Windows\system32\SearchProtocolHost.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Windows\system32\DllHost.exe
    C:\Windows\system32\DllHost.exe
    C:\Windows\system32\conime.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    .
    ============== Pseudo HJT Report ===============
    .
    uStart Page = hxxp://google.com/
    uSearchMigratedDefaultURL = hxxp://search.yahoo.com/search?p={searchTerms}&ei=utf-8&fr=b1ie7
    mStart Page = hxxp://en.ca.acer.yahoo.com
    BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
    BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
    BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton internet security\engine\18.6.0.29\coIEPlg.dll
    BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton internet security\engine\18.6.0.29\ips\IPSBHO.DLL
    BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
    BHO: Java(tm) Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
    BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
    TB: Acer eDataSecurity Management: {5cbe3b7c-1e47-477e-a7dd-396db0476e29} - c:\windows\system32\eDStoolbar.dll
    TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton internet security\engine\18.6.0.29\coIEPlg.dll
    uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
    uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
    uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
    mRun: [RtHDVCpl] RtHDVCpl.exe
    mRun: [IAAnotif] "c:\program files\intel\intel matrix storage manager\Iaanotif.exe"
    mRun: [CCUTRAYICON] FactoryMode
    mRun: [NMSSupport] "c:\program files\common files\intel\inteldh\nms\support\IntelHCTAgent.exe" /startup
    mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
    mRun: [eDataSecurity Loader] c:\acer\empowering technology\edatasecurity\eDSloader.exe
    mRun: [Acer Empowering Technology Monitor] c:\acer\empowering technology\SysMonitor.exe
    mRun: [WPCUMI] c:\windows\system32\WpcUmi.exe
    mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
    dRun: [Acer Tour Reminder] c:\acer\acertour\Reminder.exe
    mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
    mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
    IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
    IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0030-ABCDEFFEDCBC} - c:\program files\java\jre6\bin\ssv.dll
    IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
    IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
    LSP: c:\windows\system32\wpclsp.dll
    DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/E/5/6/E5611B10-0D6D-4117-8430-A67417AA88CD/LegitCheckControl.cab
    DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
    DPF: {2AB1C516-D654-4D3A-B3D6-2185BBCEB409} - hxxps://mytdsb.on.ca/+CSCOL+/relayp.cab
    DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
    DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
    DPF: {BEA7310D-06C4-4339-A784-DC3804819809} - hxxp://www.walmartphotocentre.ca/upload/activex/v3_0_0_7/PhotoCenter_ActiveX_Control.cab
    DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}
    DPF: {CAFEEFAC-0016-0000-0030-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
    DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} - hxxp://gfx2.hotmail.com/mail/w4/pr01/photouploadcontrol/VistaMSNPUplden-ca.cab
    TCP: DhcpNameServer = 64.71.255.198 192.168.1.1
    TCP: Interfaces\{1D0D20EF-F343-4599-90AE-C33E1ABA64E9} : DhcpNameServer = 64.71.255.198 192.168.1.1
    Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
    Handler: intu-qt2007 - {026BF40D-BA05-467b-9F1F-AD0D7A3F5F11} - c:\program files\quicktax 2007\ic2007pp.dll
    Notify: igfxcui - igfxdev.dll
    SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
    Hosts: 127.0.0.1 www.spywareinfo.com
    .
    ============= SERVICES / DRIVERS ===============
    .
    R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nis\1206000.01d\symds.sys [2011-5-2 340088]
    R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1206000.01d\symefa.sys [2011-5-2 744568]
    R1 A2DDA;A2 Direct Disk Access Support Driver;c:\program files\emsisoft anti-malware\a2ddax86.sys [2011-10-7 17904]
    R1 a2injectiondriver;a2injectiondriver;c:\program files\emsisoft anti-malware\a2dix86.sys [2011-10-7 34768]
    R1 a2util;a-squared Malware-IDS utility driver;c:\program files\emsisoft anti-malware\a2util32.sys [2011-10-7 11776]
    R1 BHDrvx86;BHDrvx86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\definitions\bashdefs\20111221.003\BHDrvx86.sys [2011-12-21 819320]
    R1 IDSVix86;IDSVix86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\definitions\ipsdefs\20111228.001\IDSvix86.sys [2011-12-28 368248]
    R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nis\1206000.01d\ironx86.sys [2011-5-2 136312]
    R1 SYMTDIv;Symantec Vista Network Dispatch Driver;c:\windows\system32\drivers\nis\1206000.01d\symtdiv.sys [2011-5-2 331384]
    R2 a2AntiMalware;Emsisoft Anti-Malware 6.0 - Service;c:\program files\emsisoft anti-malware\a2service.exe [2011-10-7 2998832]
    R2 AdobeARMservice;Adobe Acrobat Update Service;c:\program files\common files\adobe\arm\1.0\armsvc.exe [2011-6-6 64952]
    R2 DQLWinService;DQLWinService;c:\program files\common files\intel\inteldh\nms\adpplugins\DQLWinService.exe [2006-10-29 208896]
    R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-4-30 21504]
    R2 NIS;Norton Internet Security;c:\program files\norton internet security\engine\18.6.0.29\ccsvchst.exe [2011-5-2 130008]
    R2 nmsgopro;GoProto Protocol Driver for NMS;c:\windows\system32\drivers\nmsgopro.sys [2006-9-27 28672]
    R2 nmsunidr;UniDriver for NMS;c:\windows\system32\drivers\nmsunidr.sys [2006-10-19 7424]
    R3 a2acc;a2acc;c:\program files\emsisoft anti-malware\a2accx86.sys [2011-10-7 51632]
    R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2011-11-9 106104]
    R3 IntelDH;IntelDH Driver;c:\windows\system32\drivers\IntelDH.sys [2007-9-18 5504]
    S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
    S3 IntelDHSvcConf;IntelDHSvcConf;c:\program files\intel\inteldh\intel media server\tools\IntelDHSvcConf.exe [2006-11-18 36312]
    S3 MCLServiceATL;Intel(R) Application Tracker;c:\program files\intel\inteldh\intel media server\shells\MCLServiceATL.exe [2006-11-18 174552]
    S3 SwitchBoard;Adobe SwitchBoard;c:\program files\common files\adobe\switchboard\SwitchBoard.exe [2010-2-19 517096]
    S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
    S3 WSVD;WSVD;c:\windows\system32\drivers\WSVD.sys [2007-9-18 80744]
    .
    =============== Created Last 30 ================
    .
    2012-01-02 19:12:45 -------- d-----w- c:\users\ken\appdata\local\temp
    2012-01-02 19:11:35 -------- d-sh--w- C:\$RECYCLE.BIN
    2012-01-02 18:59:03 -------- d-----w- C:\ComboFix
    2011-12-22 02:15:42 -------- d-----w- c:\program files\common files\Windows Live
    2011-12-19 14:27:00 388096 ----a-r- c:\users\ken\appdata\roaming\microsoft\installer\{45a66726-69bc-466b-a7a4-12fcba4883d7}\HiJackThis.exe
    2011-12-18 19:04:09 3602816 ----a-w- c:\windows\system32\ntkrnlpa.exe
    2011-12-18 19:04:09 3550080 ----a-w- c:\windows\system32\ntoskrnl.exe
    2011-12-18 19:04:06 429056 ----a-w- c:\windows\system32\EncDec.dll
    2011-12-18 19:04:04 2043904 ----a-w- c:\windows\system32\win32k.sys
    2011-12-18 19:04:02 2409784 ----a-w- c:\program files\windows mail\OESpamFilter.dat
    2011-12-18 19:03:26 49152 ----a-w- c:\windows\system32\csrsrv.dll
    2011-12-18 19:03:06 2048 ----a-w- c:\windows\system32\tzres.dll
    2011-12-05 23:03:33 -------- d-----w- c:\programdata\regid.1986-12.com.adobe
    .
    ==================== Find3M ====================
    .
    2011-12-22 07:19:23 472808 ----a-w- c:\windows\system32\deployJava1.dll
    2011-11-25 16:47:27 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
    2011-11-03 06:22:04 916992 ----a-w- c:\windows\system32\wininet.dll
    2011-11-03 06:17:38 43520 ----a-w- c:\windows\system32\licmgr10.dll
    2011-11-03 06:17:23 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
    2011-11-03 06:17:08 71680 ----a-w- c:\windows\system32\iesetup.dll
    2011-11-03 06:17:08 109056 ----a-w- c:\windows\system32\iesysprep.dll
    2011-11-03 05:22:43 385024 ----a-w- c:\windows\system32\html.iec
    2011-11-03 04:45:39 133632 ----a-w- c:\windows\system32\ieUnatt.exe
    2011-11-03 04:43:59 1638912 ----a-w- c:\windows\system32\mshtml.tlb
    .
    ============= FINISH: 8:16:28.56 ===============






    .
    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT
    .
    DDS (Ver_2011-08-26.01)
    .
    Microsoft® Windows Vista™ Home Premium
    Boot Device: \Device\HarddiskVolume2
    Install Date: 18/09/2007 6:05:04 PM
    System Uptime: 03/01/2012 8:08:09 AM (0 hours ago)
    .
    Motherboard: Acer | | FG965M
    Processor: Intel(R) Core(TM)2 Quad CPU @ 2.40GHz | Socket 775 | 2400/266mhz
    .
    ==== Disk Partitions =========================
    .
    C: is FIXED (NTFS) - 228 GiB total, 54.756 GiB free.
    D: is FIXED (NTFS) - 228 GiB total, 49.85 GiB free.
    E: is CDROM ()
    K: is FIXED (NTFS) - 932 GiB total, 417.302 GiB free.
    .
    ==== Disabled Device Manager Items =============
    .
    Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
    Description: Microsoft 6to4 Adapter
    Device ID: ROOT\*6TO4MP\0170
    Manufacturer: Microsoft
    Name: Microsoft 6to4 Adapter
    PNP Device ID: ROOT\*6TO4MP\0170
    Service: tunnel
    .
    Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
    Description: Microsoft 6to4 Adapter
    Device ID: ROOT\*6TO4MP\0240
    Manufacturer: Microsoft
    Name: Microsoft 6to4 Adapter #4
    PNP Device ID: ROOT\*6TO4MP\0240
    Service: tunnel
    .
    ==== System Restore Points ===================
    .
    .
    ==== Installed Programs ======================
    .
    Update for Microsoft Office 2007 (KB2508958)
    aaa
    Acer Assist
    Acer eDataSecurity Management
    Acer Empowering Technology
    Acer ePerformance Management
    Acer Picture Slide DVD
    Acer Plug and Record
    Acer Registration
    Acer Tour
    Acer Zone Main Page
    Acrobat.com
    Ad-Aware
    Adobe AIR
    Adobe Flash Player 11 ActiveX
    Adobe Photoshop CS6
    Adobe Reader X (10.1.1)
    Adobe Shockwave Player 11.6
    Any Video Converter 2.6.7
    µTorrent
    Canon Camera Access Library
    Canon Camera Support Core Library
    Canon Camera Window DC_DV 5 for ZoomBrowser EX
    Canon Camera Window DC_DV 6 for ZoomBrowser EX
    Canon Camera Window MC 6 for ZoomBrowser EX
    Canon G.726 WMP-Decoder
    Canon MovieEdit Task for ZoomBrowser EX
    Canon RAW Image Task for ZoomBrowser EX
    Canon RemoteCapture Task for ZoomBrowser EX
    Canon Utilities EOS Utility
    Canon Utilities PhotoStitch
    Canon Utilities PhotoStitch 3.1
    Canon Utilities RAW Image Converter
    Canon Utilities RemoteCapture 2.2
    Canon Utilities ZoomBrowser EX
    CCleaner
    D3DX10
    Digital Photo Navigator 1.5
    DivX Setup
    DVD Flick 1.3.0.7
    Emsisoft Anti-Malware
    EPSON Printer Software
    eSobi v2
    FileMaker Pro 5.5
    HiJackThis
    HijackThis 2.0.2
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    IEP Writer 2008-9
    ImgBurn
    Intel(R) Management Engine Interface
    Intel(R) Matrix Storage Manager
    Intel(R) Viiv(TM) Software
    Java Auto Updater
    Java(TM) 6 Update 30
    LightScribe 1.4.136.1
    Malwarebytes' Anti-Malware version 1.51.2.1300
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 4 Client Profile
    Microsoft Application Error Reporting
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office Access MUI (English) 2007
    Microsoft Office Access Setup Metadata MUI (English) 2007
    Microsoft Office Enterprise 2007
    Microsoft Office Excel MUI (English) 2007
    Microsoft Office File Validation Add-In
    Microsoft Office Groove MUI (English) 2007
    Microsoft Office Groove Setup Metadata MUI (English) 2007
    Microsoft Office InfoPath MUI (English) 2007
    Microsoft Office OneNote MUI (English) 2007
    Microsoft Office Outlook MUI (English) 2007
    Microsoft Office PowerPoint MUI (English) 2007
    Microsoft Office Proof (English) 2007
    Microsoft Office Proof (French) 2007
    Microsoft Office Proof (Spanish) 2007
    Microsoft Office Proofing (English) 2007
    Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
    Microsoft Office Publisher MUI (English) 2007
    Microsoft Office Shared MUI (English) 2007
    Microsoft Office Shared Setup Metadata MUI (English) 2007
    Microsoft Office Word MUI (English) 2007
    Microsoft Silverlight
    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Microsoft_VC80_CRT_x86
    Microsoft_VC90_CRT_x86
    MSRedist
    MSXML 4.0 SP2 (KB936181)
    MSXML 4.0 SP2 (KB941833)
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    MSXML4SP2
    Norton Internet Security
    Norton Utilities
    NTI Backup NOW! 4.7
    NTI CD & DVD-Maker
    Paint.NET v3.20
    PDF Settings CS6
    PowerCinema NE for Everio
    QuickTax 2007
    Realtek High Definition Audio Driver
    Security Update for 2007 Microsoft Office System (KB2288621)
    Security Update for 2007 Microsoft Office System (KB2288931)
    Security Update for 2007 Microsoft Office System (KB2345043)
    Security Update for 2007 Microsoft Office System (KB2553089)
    Security Update for 2007 Microsoft Office System (KB2553090)
    Security Update for 2007 Microsoft Office System (KB2584063)
    Security Update for 2007 Microsoft Office System (KB969559)
    Security Update for 2007 Microsoft Office System (KB976321)
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
    Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
    Security Update for Microsoft Office Access 2007 (KB979440)
    Security Update for Microsoft Office Groove 2007 (KB2552997)
    Security Update for Microsoft Office InfoPath 2007 (KB2510061)
    Security Update for Microsoft Office InfoPath 2007 (KB979441)
    Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
    Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
    Security Update for Microsoft Office Publisher 2007 (KB2596705) 32-Bit Edition
    Security Update for Microsoft Office system 2007 (972581)
    Security Update for Microsoft Office system 2007 (KB974234)
    Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
    Security Update for Microsoft Office Word 2007 (KB2344993)
    Soap 3.0 Toolkit
    Spelling Dictionaries Support For Adobe Reader 9
    Spybot - Search & Destroy
    SpywareBlaster 4.4
    swMSM
    Symantec Technical Support Advanced Chat Controls
    Symantec Technical Support Web Controls
    UFile 2008
    UFile 2009
    UFile 2010
    UFile Updater 2008
    UFile Updater 2009
    UFile Updater 2010
    Update for 2007 Microsoft Office System (KB967642)
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
    Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
    Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
    Update for Microsoft Office 2007 Help for Common Features (KB963673)
    Update for Microsoft Office 2007 suites (KB2596651) 32-Bit Edition
    Update for Microsoft Office 2007 suites (KB2596789) 32-Bit Edition
    Update for Microsoft Office 2007 System (KB2539530)
    Update for Microsoft Office Access 2007 Help (KB963663)
    Update for Microsoft Office Excel 2007 (KB2596596) 32-Bit Edition
    Update for Microsoft Office Excel 2007 Help (KB963678)
    Update for Microsoft Office Infopath 2007 Help (KB963662)
    Update for Microsoft Office OneNote 2007 (KB980729)
    Update for Microsoft Office OneNote 2007 Help (KB963670)
    Update for Microsoft Office Outlook 2007 (KB2583910)
    Update for Microsoft Office Outlook 2007 Help (KB963677)
    Update for Microsoft Office Powerpoint 2007 Help (KB963669)
    Update for Microsoft Office Publisher 2007 Help (KB963667)
    Update for Microsoft Office Script Editor Help (KB963671)
    Update for Microsoft Office Word 2007 Help (KB963665)
    Update for Outlook 2007 Junk Email Filter (KB2596560)
    VC80CRTRedist - 8.0.50727.4053
    Visual C++ 2008 x86 Runtime - (v9.0.30729)
    Visual C++ 2008 x86 Runtime - v9.0.30729.01
    VLC media player 1.1.5
    WinRAR archiver
    .
    ==== Event Viewer Messages From Past Week ========
    .
    31/12/2011 2:46:52 AM, Error: EventLog [6008] - The previous system shutdown at 2:44:48 AM on 31/12/2011 was unexpected.
    31/12/2011 12:43:59 PM, Error: EventLog [6008] - The previous system shutdown at 12:42:13 PM on 31/12/2011 was unexpected.
    31/12/2011 11:56:08 AM, Error: Microsoft-Windows-PrintSpooler [19] - The print spooler failed to share printer Send To OneNote 2007 with shared resource name Send To OneNote 2007. Error 2114. The printer cannot be used by others on the network.
    31/12/2011 11:56:08 AM, Error: Microsoft-Windows-PrintSpooler [19] - The print spooler failed to share printer Epson Stylus Photo R200 (M) with shared resource name Epson Stylus Photo R200 (M). Error 2114. The printer cannot be used by others on the network.
    03/01/2012 8:10:13 AM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: i8042prt
    03/01/2012 8:09:00 AM, Error: netbt [4321] - The name "WORKGROUP :1d" could not be registered on the interface with IP address 192.168.1.128. The computer with the IP address 192.168.1.1 did not allow the name to be claimed by this computer.
    02/01/2012 2:09:54 PM, Error: Service Control Manager [7030] - The PEVSystemStart service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.
    01/01/2012 12:19:30 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SysMain service.
    01/01/2012 12:19:00 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the TrkWks service.
    .
    ==== End Of File ===========================
     
  3. Larusso

    Larusso Malware Specialist

    Joined:
    Aug 9, 2011
    Messages:
    808
    Systemrestore still does not work ?
    I replaced the related file with a clean copy

    Also, please answer my questions.
     
  4. maggie88ca

    maggie88ca Thread Starter

    Joined:
    Nov 19, 2006
    Messages:
    152
    Sorry I missed your question, yes you are right Norton is the A/V that I use.

    System restore and the card reader still do not work. When I go to access system restore I still get the same error message that says 'C:\windows\system32\rstrui.exe is not a valid win32 application' and when I put a memory card in the reader it still does nothing.
     
  5. Larusso

    Larusso Malware Specialist

    Joined:
    Aug 9, 2011
    Messages:
    808
    About your card reader, I will send you to a different forum but I will check whats wrong with your System Restore.


    Click > Start > Control Panel > Add / Remove Programs and uninstall the following programs (if present):
    Ad-Aware


    Please launch Systemlook.exe and copy/paste the content of the Codebox into the scriptfield of Systemlook.

    Code:
    :filefind
    rstrui.exe
    sr.dll
    :reg
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows NT\SystemRestore /s
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore /s
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sr /s
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SrService /s
    

    Click the Look button and post the Systemlook.txt in your next reply
     
  6. maggie88ca

    maggie88ca Thread Starter

    Joined:
    Nov 19, 2006
    Messages:
    152
    New systemlook log......



    SystemLook 30.07.11 by jpshortstuff
    Log created at 16:19 on 03/01/2012 by Ken
    Administrator - Elevation successful

    ========== filefind ==========

    Searching for "rstrui.exe"
    C:\Windows\System32\rstrui.exe --a---- 318464 bytes [21:50 30/04/2008] [07:33 19/01/2008] 95D5AC5CCBE10E8B4B8A0DF41022568D
    C:\Windows\winsxs\x86_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.0.6000.16386_none_44a90debb653ed55\rstrui.exe --a---- 313856 bytes [12:36 02/11/2006] [12:36 02/11/2006] 50B14996FB626212301AAFB77941CF4A
    C:\Windows\winsxs\x86_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.0.6000.16646_none_44d4534db6337506\rstrui.exe --a---- 313856 bytes [21:34 08/04/2008] [06:38 29/02/2008] 6EBDE0B1572ACDAB62F5110DABCA14BB
    C:\Windows\winsxs\x86_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.0.6000.20782_none_452eaf40cf751f38\rstrui.exe --a---- 313856 bytes [21:34 08/04/2008] [04:05 29/02/2008] 983814E45C230F4B1DD227AB723DF7FD
    C:\Windows\winsxs\x86_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.0.6001.18000_none_46dfcfe7b33efe29\rstrui.exe --a---- 318464 bytes [21:50 30/04/2008] [07:33 19/01/2008] 95D5AC5CCBE10E8B4B8A0DF41022568D
    C:\Windows\winsxs\x86_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.0.6001.18027_none_46d13215b348e76c\rstrui.exe --a---- 318464 bytes [21:34 08/04/2008] [04:12 29/02/2008] 18630EEF1648A8DC84088CEDA6F9E660
    C:\Windows\winsxs\x86_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.0.6001.22125_none_4758ce4ccc685488\rstrui.exe --a---- 318464 bytes [21:34 08/04/2008] [04:06 29/02/2008] 805FEE9A47DE1A33BCA99D124089B4EF
    C:\Windows\winsxs\x86_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.0.6002.18005_none_48cb48f3b060c975\rstrui.exe --a---- 318464 bytes [21:50 30/04/2008] [07:33 19/01/2008] 95D5AC5CCBE10E8B4B8A0DF41022568D

    Searching for "sr.dll"
    No files found.

    ========== reg ==========

    [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows NT\SystemRestore]
    (Unable to open key - key not found)

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore]
    "RPSessionInterval"= 0x0000000001 (1)
    "RPLifeInterval"= 0x00ffffffff (-1)
    "RPGlobalInterval"= 0x0000015180 (86400)
    "FirstRun"= 0x0000000000 (0)
    "LastIndex"= 0x00000005ea (1514)
    "RestoreStatusResult"= 0x0000000000 (0)
    "RestoreStatusRestore"="{B022A0F0-82BB-4121-B514-315F1E2A947B}"
    "RestoreStatusUndo"="{00000000-0000-0000-0000-000000000000}"
    "LastRestoreId"="{E69CECDD-F12C-4B00-8B75-94E131EC2129}"
    "DisableSR"= 0x0000000000 (0)
    "CreateFirstRunRp"= 0x0000000001 (1)
    "GenerateErrorReport"= 0x0000000000 (0)

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore\cfg]
    "DiskPercent"= 0x000000000f (15)

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore\ErrorReportFiles]
    "restore"="C:\System Volume Information\SystemRestore\restore.0.etl"
    "DelayedOperations"="\\?\Volume{59027791-6632-11dc-9fbf-806e6f6e6963}\System Volume Information\SystemRestore\DelayedOperations"

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore\Setup_Last]
    "Generalize_DisableSR"= 0x0000000000 (0)

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore\Volatile]
    "NestingLevel"= 0x0000000000 (0)
    "StartNesting"=00 00 00 00 00 00 00 00 (REG_QWORD)


    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sr]
    (Unable to open key - key not found)

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SrService]
    (Unable to open key - key not found)

    -= EOF =-
     
  7. Larusso

    Larusso Malware Specialist

    Joined:
    Aug 9, 2011
    Messages:
    808
    Hy there,

    Please go to start and type cmd into the search line. Right-click on the cmd.exe and run as Administrator.
    Type the following command and hit Enter
    sfc /scannow

    This will check all MS Files.



    As soon the scan is done, please copy/paste the command below.
    findstr /C:"[SR] Cannot repair member file" %windir%\logs\cbs\cbs.log >sfcdetails.txt

    ( Rightclick in the command prompt and select paste )



    Now to open the logfile, type in notepad sfcdetails.txt and post it content here.
     
  8. maggie88ca

    maggie88ca Thread Starter

    Joined:
    Nov 19, 2006
    Messages:
    152
    When I copy/paste that command it didn't do anything and after copy/paste the notepad command there was nothing in notepad.

    sfx /scannow worked but I got a message saying 'windows resource protection did not find any integrity violations'
     
  9. Larusso

    Larusso Malware Specialist

    Joined:
    Aug 9, 2011
    Messages:
    808
    Please go to: VirusTotal

    • In the middle of the page you'll find a "Browse" button.

      [​IMG]
    • Click the Browse Button and Copy/Paste the following red text into the File name: field

      C:\Windows\System32\rstrui.exe

    • Click "Open".
    • Then click the "Send File" button at the bottom of the VirusTotal page.
    • This will scan the file. Please be patient.
      NOTE: If you get a message saying File already submitted: click Reanalyze
    • Once scanned, copy and paste the results in your next reply.

    Do not delete any files unless I told you to do so
     
  10. maggie88ca

    maggie88ca Thread Starter

    Joined:
    Nov 19, 2006
    Messages:
    152
    Antivirus Version Last Update Result
    AhnLab-V3 2012.01.04.00 2012.01.04 -
    AntiVir 7.11.20.162 2012.01.04 -
    Antiy-AVL 2.0.3.7 2012.01.04 -
    Avast 6.0.1289.0 2012.01.04 -
    AVG 10.0.0.1190 2012.01.04 -
    BitDefender 7.2 2012.01.04 -
    ByteHero 1.0.0.1 2011.12.31 -
    CAT-QuickHeal 12.00 2012.01.04 -
    ClamAV 0.97.3.0 2012.01.04 -
    Commtouch 5.3.2.6 2012.01.04 -
    Comodo 11196 2012.01.04 -
    DrWeb 5.0.2.03300 2012.01.04 -
    Emsisoft 5.1.0.11 2012.01.04 -
    eSafe 7.0.17.0 2012.01.03 -
    eTrust-Vet 37.0.9664 2012.01.04 -
    F-Prot 4.6.5.141 2012.01.03 -
    F-Secure 9.0.16440.0 2012.01.04 -
    Fortinet 4.3.388.0 2012.01.04 -
    GData 22 2012.01.04 -
    Ikarus T3.1.1.109.0 2011.12.31 -
    Jiangmin 13.0.900 2012.01.04 -
    K7AntiVirus 9.123.5859 2012.01.04 -
    Kaspersky 9.0.0.837 2012.01.04 -
    McAfee 5.400.0.1158 2012.01.04 -
    McAfee-GW-Edition 2010.1E 2012.01.04 -
    Microsoft 1.7903 2012.01.04 -
    NOD32 6768 2012.01.04 -
    Norman 6.07.13 2012.01.04 -
    nProtect 2012-01-04.01 2012.01.04 -
    Panda 10.0.3.5 2012.01.04 -
    PCTools 8.0.0.5 2012.01.04 -
    Prevx 3.0 2012.01.04 -
    Rising 23.91.02.01 2012.01.04 -
    Sophos 4.72.0 2012.01.04 -
    SUPERAntiSpyware 4.40.0.1006 2012.01.04 -
    Symantec 20111.2.0.82 2012.01.04 -
    TheHacker 6.7.0.1.371 2012.01.03 -
    TrendMicro 9.500.0.1008 2012.01.04 -
    TrendMicro-HouseCall 9.500.0.1008 2012.01.04 -
    VBA32 3.12.16.4 2012.01.04 -
    VIPRE 11352 2012.01.04 -
    ViRobot 2012.1.4.4863 2012.01.04 -
    VirusBuster 14.1.150.0 2012.01.04 -
    Additional informationShow all
    MD5 : 95d5ac5ccbe10e8b4b8a0df41022568d
    SHA1 : a0baa270db11b5c2ec59f6dc87722288288bf8d0
    SHA256: e76c56adc3263dea09933bdffa84cae40d82f34f7ac640c2da08164876d9d018
    ssdeep: 6144:S0ou5YsXMGCFipzpcKl1A0O2+UvQ/KpmOqq:RoqrXMG0yuF0rvQ/Kpd
    File size : 318464 bytes
    First seen: 2009-08-13 21:04:03
    Last seen : 2012-01-04 22:39:23
    TrID:
    Win32 Executable Generic (42.3%)
    Win32 Dynamic Link Library (generic) (37.6%)
    Generic Win/DOS Executable (9.9%)
    DOS Executable Generic (9.9%)
    Autodesk FLIC Image File (extensions: flc, fli, cel) (0.0%)
    sigcheck:
    publisher....: Microsoft Corporation
    copyright....: (c) Microsoft Corporation. All rights reserved.
    product......: Microsoft_ Windows_ Operating System
    description..: Microsoft_ Windows System Restore
    original name: rstrui.exe
    internal name: rstrui.exe
    file version.: 6.0.6001.18000 (longhorn_rtm.080118-1840)
    comments.....: n/a
    signers......: -
    signing date.: -
    verified.....: Unsigned

    PEInfo: PE structure information

    [[ basic data ]]
    entrypointaddress: 0x14E9D
    timedatestamp....: 0x47918AD1 (Sat Jan 19 05:29:53 2008)
    machinetype......: 0x14c (I386)

    [[ 4 section(s) ]]
    name, viradd, virsiz, rawdsiz, ntropy, md5
    .text, 0x1000, 0x1BBF8, 0x1BC00, 6.83, 44bf36c47e45e24b21b964d5687980c9
    .data, 0x1D000, 0x5E0, 0x200, 1.72, 3ac2eaaf27e305fc41a0ebae4d3af87c
    .rsrc, 0x1E000, 0x2FEE0, 0x30000, 6.75, 5212891f1ed132275ca2ee2f5c65581f
    .reloc, 0x4E000, 0x19E0, 0x1A00, 4.06, 4a72e39076e39cea1b1be1acc21f728d

    [[ 12 import(s) ]]
    ADVAPI32.dll: TraceMessage, GetTraceEnableFlags, GetTraceEnableLevel, GetTraceLoggerHandle, RegisterTraceGuidsW, UnregisterTraceGuids, RegCloseKey, RegOpenKeyExW, ConvertStringSecurityDescriptorToSecurityDescriptorW, InitiateShutdownW, RegDeleteKeyW, RegDeleteValueW, RegCreateKeyExW, RegSetValueExW, RegQueryInfoKeyW, RegEnumKeyExW, CloseTrace, CheckTokenMembership, CreateWellKnownSid, ControlTraceW, EnableTrace, StartTraceW, RegisterEventSourceW, ReportEventW, DeregisterEventSource, InitializeSecurityDescriptor, SetEntriesInAclW, SetSecurityDescriptorOwner, SetSecurityDescriptorGroup, SetSecurityDescriptorDacl, OpenProcessToken, LookupPrivilegeValueW, AdjustTokenPrivileges, RegQueryValueExW
    KERNEL32.dll: DeleteCriticalSection, FormatMessageW, GetTimeZoneInformation, SetThreadPreferredUILanguages, FileTimeToLocalFileTime, FileTimeToSystemTime, GetDateFormatW, GetTimeFormatW, GetUserDefaultLCID, GetLocaleInfoW, FindFirstVolumeW, FindNextVolumeW, FindVolumeClose, ExpandEnvironmentStringsW, GetVolumePathNameW, GetVolumeNameForVolumeMountPointW, GetDriveTypeW, CreateFileW, DeviceIoControl, GetVolumeInformationW, GetVolumePathNamesForVolumeNameW, InitializeCriticalSection, OutputDebugStringA, UnhandledExceptionFilter, GetCurrentProcess, TerminateProcess, GetCurrentProcessId, GetCurrentThreadId, GetTickCount, QueryPerformanceCounter, GetModuleHandleA, SetUnhandledExceptionFilter, GetStartupInfoA, InterlockedCompareExchange, Sleep, InterlockedExchange, GetVersionExA, InterlockedIncrement, InterlockedDecrement, LoadLibraryW, GlobalFree, GetCommandLineW, LocalFree, GetLastError, CreateDirectoryW, DeleteFileW, GetFileAttributesW, CloseHandle, CreateMutexW, CreateProcessW, lstrlenW, EnterCriticalSection, LeaveCriticalSection, lstrcmpiW, FreeLibrary, MultiByteToWideChar, SizeofResource, LoadResource, FindResourceW, LoadLibraryExW, RaiseException, MoveFileExW, GetSystemTimeAsFileTime, GetWindowsDirectoryW, GetProcAddress, SetLastError, SetErrorMode, HeapSetInformation, GetModuleHandleW, GetModuleFileNameW, CreateThread, RegisterApplicationRestart
    GDI32.dll: GetDeviceCaps, CreateDIBSection, ExtTextOutW, SetBkColor, DeleteDC, GdiFlush, SelectObject, SetLayout, CreateCompatibleDC, SetTextColor, SetBkMode, DeleteObject, CreateFontIndirectW
    USER32.dll: SystemParametersInfoW, LoadIconW, DialogBoxParamW, LoadStringW, BeginPaint, MapWindowPoints, EndPaint, GetAncestor, GetClassNameW, GetDlgItemTextW, SetDlgItemTextW, MessageBoxW, PeekMessageW, DispatchMessageW, MsgWaitForMultipleObjectsEx, SetWindowLongW, UnregisterClassA, CharNextW, DestroyWindow, ShowWindow, CreateDialogParamW, ReleaseDC, GetDC, SetProcessDPIAware, SetWindowPos, OffsetRect, CopyRect, GetWindowRect, GetDesktopWindow, GetKeyState, SetClassLongW, GetSysColorBrush, EndDialog, SetFocus, GetClientRect, UpdateWindow, GetWindowLongW, IsWindow, SetWindowTextW, PostMessageW, SendMessageW, EnableWindow, GetSystemMetrics, GetSysColor, InflateRect, DrawFrameControl, GetDlgItem, GetParent
    msvcrt.dll: __3@YAXPAX@Z, memset, _wcsicmp, _wcsnicmp, malloc, _controlfp, free, memcpy, __2@YAPAXI@Z, __getmainargs, _cexit, _exit, _XcptFilter, _ismbblead, exit, _acmdln, _initterm, _amsg_exit, __setusermatherr, _adjust_fdiv, __p__commode, __p__fmode, __set_app_type, _except_handler4_common, realloc, _errno, _unlock, __dllonexit, _lock, _onexit, _vsnwprintf, strchr, memmove, iswspace, _vscwprintf, _terminate@@YAXXZ
    SHELL32.dll: CommandLineToArgvW, SHGetStockIconInfo, ShellExecuteExW
    ole32.dll: CoUninitialize, CLSIDFromString, CoTaskMemRealloc, CoTaskMemAlloc, CoInitializeSecurity, CoTaskMemFree, CoCreateInstance, CoInitializeEx
    OLEAUT32.dll: -, -, -, -
    COMCTL32.dll: -, CreatePropertySheetPageW, DestroyPropertySheetPage, InitCommonControlsEx, ImageList_Create, ImageList_Add, ImageList_AddMasked, ImageList_Destroy, PropertySheetW
    ntdll.dll: WinSqmAddToStream, NtShutdownSystem, RtlNtStatusToDosError
    SRCORE.dll: SrFreeRestoreStatus, SrFreeRpPropArray
    SPP.dll: SxTracerGetThreadContextRetail, SxTracerShouldTrackFailure, SxTracerDebuggerBreak

    ExifTool:
    file metadata
    CharacterSet: Unicode
    CodeSize: 113664
    CompanyName: Microsoft Corporation
    EntryPoint: 0x14e9d
    FileDescription: Microsoft Windows System Restore
    FileFlagsMask: 0x003f
    FileOS: Windows NT 32-bit
    FileSize: 311 kB
    FileSubtype: 0
    FileType: Win32 EXE
    FileVersion: 6.0.6001.18000 (longhorn_rtm.080118-1840)
    FileVersionNumber: 6.0.6001.18000
    ImageVersion: 6.0
    InitializedDataSize: 204800
    InternalName: rstrui.exe
    LanguageCode: English (U.S.)
    LegalCopyright: Microsoft Corporation. All rights reserved.
    LinkerVersion: 8.0
    MIMEType: application/octet-stream
    MachineType: Intel 386 or later, and compatibles
    OSVersion: 6.0
    ObjectFileType: Executable application
    OriginalFilename: rstrui.exe
    PEType: PE32
    ProductName: Microsoft Windows Operating System
    ProductVersion: 6.0.6001.18000
    ProductVersionNumber: 6.0.6001.18000
    Subsystem: Windows GUI
    SubsystemVersion: 6.0
    TimeStamp: 2008:01:19 06:29:53+01:00
    UninitializedDataSize: 0

    Symantec reputation:Suspicious.Insight
     
  11. Larusso

    Larusso Malware Specialist

    Joined:
    Aug 9, 2011
    Messages:
    808
    Please download the attached CFScript.txt in the same location as Combofix.exe

    Disable all your Anti Virus and Spyware applications

    Drag/drop the CFscript.txt onto Combofix.exe.
    When finish, it will create a C:\Combofix.txt what I require for further review in your next reply
     

    Attached Files:

  12. maggie88ca

    maggie88ca Thread Starter

    Joined:
    Nov 19, 2006
    Messages:
    152
    Most recent combofix log......



    ComboFix 12-01-04.03 - Ken 04/01/2012 20:34:37.4.4 - x86
    Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.2.1033.18.2030.1069 [GMT -5:00]
    Running from: c:\users\Ken\Desktop\ComboFix.exe
    Command switches used :: c:\users\Ken\Desktop\CFscript.txt
    AV: Emsisoft Anti-Malware *Disabled/Updated* {0ADC9F7D-20C1-240F-01E2-43466EBA893A}
    AV: Norton Internet Security *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
    FW: Norton Internet Security *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
    SP: Emsisoft Anti-Malware *Disabled/Updated* {B1BD7E99-06FB-2B81-3B52-7834153DC387}
    SP: Norton Internet Security *Disabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
    SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    .
    .
    ((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
    .
    .
    .
    --------------- FCopy ---------------
    .
    c:\windows\winsxs\x86_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.0.6000.20782_none_452eaf40cf751f38\rstrui.exe --> c:\windows\System32\rstrui.exe
    .
    ((((((((((((((((((((((((( Files Created from 2011-12-05 to 2012-01-05 )))))))))))))))))))))))))))))))
    .
    .
    2012-01-05 01:42 . 2012-01-05 01:43 -------- d-----w- c:\users\Ken\AppData\Local\temp
    2012-01-05 01:42 . 2012-01-05 01:42 -------- d-----w- c:\users\TEMP\AppData\Local\temp
    2012-01-05 01:42 . 2012-01-05 01:42 -------- d-----w- c:\users\Public\AppData\Local\temp
    2012-01-05 01:42 . 2012-01-05 01:42 -------- d-----w- c:\users\Patricia\AppData\Local\temp
    2012-01-05 01:42 . 2012-01-05 01:42 -------- d-----w- c:\users\Ethan\AppData\Local\temp
    2012-01-05 01:42 . 2012-01-05 01:42 -------- d-----w- c:\users\Default\AppData\Local\temp
    2011-12-22 02:15 . 2011-12-22 02:17 -------- d-----w- c:\program files\Common Files\Windows Live
    2011-12-19 14:27 . 2011-12-19 14:27 388096 ----a-r- c:\users\Ken\AppData\Roaming\Microsoft\Installer\{45A66726-69BC-466B-A7A4-12FCBA4883D7}\HiJackThis.exe
    2011-12-18 19:04 . 2011-10-27 08:01 3602816 ----a-w- c:\windows\system32\ntkrnlpa.exe
    2011-12-18 19:04 . 2011-10-27 08:01 3550080 ----a-w- c:\windows\system32\ntoskrnl.exe
    2011-12-18 19:04 . 2011-10-14 16:02 429056 ----a-w- c:\windows\system32\EncDec.dll
    2011-12-18 19:04 . 2011-11-23 13:37 2043904 ----a-w- c:\windows\system32\win32k.sys
    2011-12-18 19:04 . 2011-11-08 12:10 2409784 ----a-w- c:\program files\Windows Mail\OESpamFilter.dat
    2011-12-18 19:03 . 2011-10-25 15:56 49152 ----a-w- c:\windows\system32\csrsrv.dll
    2011-12-18 19:03 . 2011-11-08 14:42 2048 ----a-w- c:\windows\system32\tzres.dll
    .
    .
    .
    (((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
    .
    2011-12-22 07:19 . 2010-06-18 04:08 472808 ----a-w- c:\windows\system32\deployJava1.dll
    2011-11-25 16:47 . 2011-07-13 14:55 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
    .
    .
    ((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
    .
    .
    *Note* empty entries & legit default entries are not shown
    REGEDIT4
    .
    [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2009-04-11 1233920]
    "ehTray.exe"="c:\windows\ehome\ehTray.exe" [2008-01-19 125952]
    "WMPNSCFG"="c:\program files\Windows Media Player\WMPNSCFG.exe" [2008-01-19 202240]
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "CCUTRAYICON"="FactoryMode" [X]
    "RtHDVCpl"="RtHDVCpl.exe" [2007-02-15 4390912]
    "IAAnotif"="c:\program files\Intel\Intel Matrix Storage Manager\Iaanotif.exe" [2006-09-29 151552]
    "NMSSupport"="c:\program files\Common Files\Intel\IntelDH\NMS\Support\IntelHCTAgent.exe" [2006-09-26 423424]
    "GrooveMonitor"="c:\program files\Microsoft Office\Office12\GrooveMonitor.exe" [2008-10-25 31072]
    "eDataSecurity Loader"="c:\acer\Empowering Technology\eDataSecurity\eDSloader.exe" [2007-02-07 464168]
    "Acer Empowering Technology Monitor"="c:\acer\Empowering Technology\SysMonitor.exe" [2007-01-24 319488]
    "WPCUMI"="c:\windows\system32\WpcUmi.exe" [2006-11-02 176128]
    "SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2011-06-09 254696]
    "emsisoft anti-malware"="c:\program files\emsisoft anti-malware\a2guard.exe" [2011-12-22 3322768]
    .
    [HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
    "Acer Tour Reminder"="c:\acer\AcerTour\Reminder.exe" [2007-02-16 151552]
    .
    c:\users\Patricia\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
    LimeWire On Startup.lnk - c:\program files\LimeWire\LimeWire.exe [N/A]
    OneNote 2007 Screen Clipper and Launcher.lnk - c:\program files\Microsoft Office\Office12\ONENOTEM.EXE [2009-2-26 97680]
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
    "EnableUIADesktopToggle"= 0 (0x0)
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
    "aux"=wdmaud.drv
    .
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Lavasoft Ad-Aware Service]
    @=""
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe ARM]
    2011-06-06 16:55 937920 ----a-w- c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe Reader Speed Launcher]
    2011-09-05 17:04 35736 ----a-w- c:\program files\Adobe\Reader 10.0\Reader\reader_sl.exe
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\AdobeAAMUpdater-1.0]
    2011-09-03 23:15 444856 ------w- c:\program files\Common Files\Adobe\OOBE\PDApp\UWA\updaterstartuputility.exe
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\AdobeCS6ServiceManager]
    2011-09-28 17:17 1039872 ----a-w- c:\program files\Common Files\Adobe\CS6ServiceManager\CS6ServiceManager.exe
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\EverioService]
    2007-11-01 22:13 151552 ------w- c:\program files\CyberLink\PCM4Everio\EverioService.exe
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Malwarebytes' Anti-Malware (reboot)]
    2011-08-31 22:00 1047208 ----a-w- c:\program files\Malwarebytes' Anti-Malware\mbam.exe
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\NortonUtilities]
    2009-09-14 15:53 279912 ----a-w- c:\program files\Norton Utilities 14\RMTray.exe
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SpybotSD TeaTimer]
    2009-03-05 20:07 2260480 --sha-r- c:\program files\Spybot - Search & Destroy\TeaTimer.exe
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SwitchBoard]
    2010-02-19 18:37 517096 ----a-w- c:\program files\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Windows Defender]
    2008-01-19 07:38 1008184 ----a-w- c:\program files\Windows Defender\MSASCui.exe
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\WMPNSCFG]
    2008-01-19 07:33 202240 ----a-w- c:\program files\Windows Media Player\wmpnscfg.exe
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run-]
    "EverioService"="c:\program files\CyberLink\PCM4Everio\EverioService.exe"
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
    "DisableMonitoring"=dword:00000001
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
    "DisableMonitoring"=dword:00000001
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
    "DisableMonitoring"=dword:00000001
    .
    S2 AdobeARMservice;Adobe Acrobat Update Service;c:\program files\Common Files\Adobe\ARM\1.0\armsvc.exe [2011-06-06 64952]
    .
    .
    --- Other Services/Drivers In Memory ---
    .
    *NewlyCreated* - A2ACC
    *NewlyCreated* - A2DDA
    *NewlyCreated* - A2UTIL
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
    LocalServiceAndNoImpersonation REG_MULTI_SZ FontCache
    .
    Contents of the 'Scheduled Tasks' folder
    .
    2012-01-05 c:\windows\Tasks\User_Feed_Synchronization-{6E24A8D3-E15F-43CF-853F-931743C1DCA6}.job
    - c:\windows\system32\msfeedssync.exe [2011-12-18 04:44]
    .
    2012-01-05 c:\windows\Tasks\User_Feed_Synchronization-{84334BDD-028C-40D2-9A5A-48A49060FC94}.job
    - c:\windows\system32\msfeedssync.exe [2011-12-18 04:44]
    .
    2012-01-04 c:\windows\Tasks\User_Feed_Synchronization-{AB567C4A-1A16-42C9-9CE0-AB64B4D5940F}.job
    - c:\windows\system32\msfeedssync.exe [2011-12-18 04:44]
    .
    .
    ------- Supplementary Scan -------
    .
    uStart Page = hxxp://google.com/
    uSearchMigratedDefaultURL = hxxp://search.yahoo.com/search?p={searchTerms}&ei=utf-8&fr=b1ie7
    mStart Page = hxxp://en.ca.acer.yahoo.com
    IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office12\EXCEL.EXE/3000
    LSP: c:\windows\system32\wpclsp.dll
    TCP: DhcpNameServer = 64.71.255.198 192.168.1.1
    Handler: intu-qt2007 - {026BF40D-BA05-467b-9F1F-AD0D7A3F5F11} - c:\program files\QuickTax 2007\ic2007pp.dll
    .
    .
    **************************************************************************
    .
    catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
    Rootkit scan 2012-01-04 20:43
    Windows 6.0.6002 Service Pack 2 NTFS
    .
    detected NTDLL code modification:
    ZwOpenFile
    .
    scanning hidden processes ...
    .
    scanning hidden autostart entries ...
    .
    scanning hidden files ...
    .
    scan completed successfully
    hidden files: 0
    .
    **************************************************************************
    .
    [HKEY_LOCAL_MACHINE\system\ControlSet001\Services\NIS]
    "ImagePath"="\"c:\program files\Norton Internet Security\Engine\18.6.0.29\ccSvcHst.exe\" /s \"NIS\" /m \"c:\program files\Norton Internet Security\Engine\18.6.0.29\diMaster.dll\" /prefetch:1"
    .
    --------------------- DLLs Loaded Under Running Processes ---------------------
    .
    - - - - - - - > 'Explorer.exe'(4436)
    c:\windows\system32\MsnChatHook.dll
    c:\windows\system32\ShowErrMsg.dll
    c:\windows\system32\sysenv.dll
    c:\windows\system32\BatchCrypto.dll
    c:\windows\system32\CryptoAPI.dll
    c:\windows\system32\keyManager.dll
    c:\windows\WinSxS\x86_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.4053_none_d1c738ec43578ea1\ATL80.DLL
    c:\windows\system32\IconCodecService.dll
    c:\windows\system32\ACTXPRXY.DLL
    c:\windows\system32\LINKINFO.dll
    c:\program files\Microsoft Office\Office12\GrooveSystemServices.dll
    c:\windows\system32\PortableDeviceTypes.dll
    .
    Completion time: 2012-01-04 20:46:15
    ComboFix-quarantined-files.txt 2012-01-05 01:46
    ComboFix2.txt 2012-01-02 19:12
    ComboFix3.txt 2011-12-31 18:09
    ComboFix4.txt 2010-11-28 17:46
    ComboFix5.txt 2012-01-05 01:32
    .
    Pre-Run: 56,153,501,696 bytes free
    Post-Run: 56,284,868,608 bytes free
    .
    - - End Of File - - 661F212EC87D8229710641533C3DB52D
     
  13. maggie88ca

    maggie88ca Thread Starter

    Joined:
    Nov 19, 2006
    Messages:
    152
    System restore seems to be working again. Any suggestions about the card reader?

    Thanks very much Daniel for all your help it is very much appreciated.
     
  14. Larusso

    Larusso Malware Specialist

    Joined:
    Aug 9, 2011
    Messages:
    808
    Good to hear. About your Cardreader. I am not an expert in troubleshouting problems like this but I'll see what I can do here for you :)


    Please press the [​IMG] + R Key and Copy/Paste the following single-line command into the Run box and click OK

    devmgmt.msc


    Look for any yellow question marks there. Doubleclick on it and let me know what it says.
     
  15. maggie88ca

    maggie88ca Thread Starter

    Joined:
    Nov 19, 2006
    Messages:
    152
    There were 2 yellow caution marks under network adapters and they both had the following message....

    This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

    Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available
    .

    I don't think these have anything to do with the card reader though.
     
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