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It's Getting Worse & Worse. PLEASE. I cannot afford to bring it anywhere:( LOG INSIDE

Discussion in 'Virus & Other Malware Removal' started by PPEpper, May 8, 2008.

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  1. PPEpper

    PPEpper Thread Starter

    Jul 11, 2007
    My icons are disappearing
    The computer is running slow
    Viruses have completely taken over my computer
    I am going through financial difficulties right now and would REALLY appreciate help.
    I understand computers therefore I can take direction fairly well..
    Just please tell me what I need to do.

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 12:19:43 AM, on 5/8/2008
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16544)
    Boot mode: Normal

    Running processes:
    C:\Program Files\Windows Defender\MsMpEng.exe
    C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
    C:\Program Files\Spyware Doctor\pctsAuxs.exe
    C:\Program Files\Spyware Doctor\pctsSvc.exe
    C:\Program Files\Dell Support Center\bin\sprtsvc.exe
    C:\Program Files\Canon\CAL\CALMAIN.exe
    C:\PROGRA~1\Mozilla Firefox\firefox.exe
    C:\Documents and Settings\All Users\Application Data\nmtmzypk\nkrsjiri.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    C:\Documents and Settings\PAULINA\cftmon.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\Program Files\antiviirus.exe
    C:\Program Files\Enigma Software Group\SpyHunter\SpyHunter3.exe
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\Program Files\Spyware Doctor\pctsTray.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\Sony Corporation\Picture Package\Picture Package Menu\SonyTray.exe
    C:\Program Files\Sony Corporation\Picture Package\Picture Package Applications\Residence.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Comcast
    R3 - URLSearchHook: (no name) - {4D25F926-B9FE-4682-BF72-8AB8210D6D75} - (no file)
    O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
    O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
    O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Application Accelerator\iaanotif.exe
    O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
    O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\SBAudigy2ZS\Surround Mixer\CTSysVol.exe /r
    O4 - HKLM\..\Run: [CTDVDDET] "C:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDET.EXE"
    O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
    O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
    O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
    O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
    O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
    O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    O4 - HKLM\..\Run: [WatchDog] C:\Program Files\mobile PhoneTools\WatchDog.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [tgcmd] C:\Program Files\Support.com\bin\tgcmd.exe /server /startmonitor /deaf
    O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 14\pccguide.exe"
    O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
    O4 - HKLM\..\Run: [runner1] C:\WINDOWS\mrofinu11.exe 61A847B5BBF72813338B2B27128065E9C084320161C4661227A755E9C2933154389A
    O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe"
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [avmhofon] regsvr32 /u "C:\Documents and Settings\All Users\Application Data\avmhofon.dll"
    O4 - HKLM\..\Run: [ntuser] C:\WINDOWS\system32\drivers\spools.exe
    O4 - HKLM\..\Run: [autoload] C:\Documents and Settings\PAULINA\cftmon.exe
    O4 - HKLM\..\Run: [jdgf894jrghoiiskd] C:\DOCUME~1\MARKPE~1\LOCALS~1\Temp\winlogan.exe
    O4 - HKLM\..\Run: [advap32] c:\d.exe/r
    O4 - HKLM\..\Run: [405afe82] rundll32.exe "C:\WINDOWS\system32\gkcnyrti.dll",b
    O4 - HKLM\..\Run: [antiviirus] C:\Program Files\antiviirus.exe
    O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
    O4 - HKLM\..\Run: [SpyHunter Security Suite] C:\Program Files\Enigma Software Group\SpyHunter\SpyHunter3.exe
    O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"
    O4 - HKLM\..\Run: [BM4369cd1e] Rundll32.exe "C:\WINDOWS\system32\nqvndcud.dll",s
    O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [AIM] C:\PROGRA~1\AIM95\aim.exe -cnetwait.odl
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [vvumyvbu] C:\WINDOWS\system32\vwjononu.exe
    O4 - HKCU\..\Run: [ntuser] C:\WINDOWS\system32\drivers\spools.exe
    O4 - HKCU\..\Run: [autoload] C:\Documents and Settings\PAULINA\cftmon.exe
    O4 - HKCU\..\Run: [jdgf894jrghoiiskd] C:\DOCUME~1\MARKPE~1\LOCALS~1\Temp\winlogan.exe
    O4 - HKCU\..\Run: [Jnskdfmf9eldfd] C:\DOCUME~1\PAULINA\LOCALS~1\Temp\csrssc.exe
    O4 - HKLM\..\Policies\Explorer\Run: [avg4J915IJ] C:\Documents and Settings\All Users\Application Data\nmtmzypk\nkrsjiri.exe
    O4 - HKUS\S-1-5-18\..\Run: [ntuser] C:\WINDOWS\system32\drivers\spools.exe (User 'SYSTEM')
    O4 - HKUS\S-1-5-18\..\Run: [autoload] C:\Documents and Settings\LocalService\cftmon.exe (User 'SYSTEM')
    O4 - HKUS\S-1-5-18\..\Run: [Jnskdfmf9eldfd] C:\WINDOWS\TEMP\csrssc.exe (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [ntuser] C:\WINDOWS\system32\drivers\spools.exe (User 'Default user')
    O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: Picture Package Menu.lnk = ?
    O4 - Global Startup: Picture Package VCD Maker.lnk = ?
    O7 - HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM95\aim.exe
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
    O15 - Trusted Zone: http://www.amaena.com
    O15 - Trusted Zone: http://locator.cdn.imageservr.com
    O15 - Trusted Zone: http://locator1.cdn.imagesrvr.com
    O15 - Trusted Zone: http://scanner.sysprotect.com
    O15 - Trusted Zone: http://*.systemdoctor.com
    O15 - Trusted Zone: http://www.winantivirus.com
    O15 - Trusted Zone: http://www.winantiviruspro.com
    O15 - Trusted Zone: http://download.cdn.winsoftware.com
    O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} (SupportSoft SmartIssue) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
    O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
    O16 - DPF: {05D44720-58E3-49E6-BDF6-D00330E511D3} (StagingUI Object) - http://zone.msn.com/binFrameWork/v10/StagingUI.cab40641.cab
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - http://www.symantec.com/techsupp/asa/ctrl/LSSupCtl.cab
    O16 - DPF: {3BB54395-5982-4788-8AF4-B5388FFDD0D8} (ZoneBuddy Class) - http://zone.msn.com/BinFrameWork/v10/ZBuddy.cab32846.cab
    O16 - DPF: {5736C456-EA94-4AAC-BB08-917ABDD035B3} (ZonePAChat Object) - http://zone.msn.com/binframework/v10/ZPAChat.cab32846.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1138282859406
    O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://javadl-esd.sun.com/update/1.6.0/jinstall-6u3-windows-i586-jc.cab
    O16 - DPF: {8C279F4E-917E-4CD2-8DF0-D9C73C0CE763} (ZPA_WheelOfFortune Object) - http://zone.msn.com/bingame/zpagames/zpa_wof.cab40641.cab
    O16 - DPF: {B64F4A7C-97C9-11DA-8BDE-F66BAD1E3F3A} - http://download.cdn.winsoftware.com/files/installers/cab/WinAntiVirusPro2006FreeInstall.cab
    O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab34246.cab
    O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - http://www.symantec.com/techsupp/asa/ctrl/SymAData.cab
    O16 - DPF: {DA2AA6CF-5C7A-4B71-BC3B-C771BB369937} (StadiumProxy Class) - http://zone.msn.com/binframework/v10/StProxy.cab41227.cab
    O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{5E1E938D-16E2-4A37-9411-FDE68EFF3099}: NameServer =,
    O17 - HKLM\System\CCS\Services\Tcpip\..\{820C749A-CBF0-4465-A221-A7BC5802F7ED}: NameServer =,
    O17 - HKLM\System\CCS\Services\Tcpip\..\{9E8A814B-6996-4336-9096-A51FC25DDFFD}: NameServer =,
    O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer =
    O17 - HKLM\System\CS3\Services\Tcpip\Parameters: NameServer =
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer =
    O18 - Filter hijack: text/html - {07851C6A-1C43-41d9-8319-BC89154A8C00} - C:\Program Files\RcvSystem\httpdchk.dll
    O21 - SSODL: RamBoot - {787ce346-cedd-421a-91bb-4dd31133ceb1} - C:\WINDOWS\Resources\RamBoot.dll
    O22 - SharedTaskScheduler: jhsf8d984jief8dsfus98jkefn - {C5AF49A2-94F3-42BD-F434-2604812C897D} - C:\WINDOWS\system32\jfiehayd.dll
    O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
    O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
    O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
    O23 - Service: IAA Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
    O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUPnPRenderer9.exe
    O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUpnpService9.exe
    O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe
    O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
    O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
    O23 - Service: Task Scheduler (Schedule) - Unknown owner - C:\WINDOWS\system32\drivers\spools.exe
    O23 - Service: PC Tools Auxiliary Service (sdauxservice) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
    O23 - Service: PC Tools Security Service (sdcoreservice) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
    O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
    O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
    O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
    O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
    O23 - Service: Security Service (WDXC) - Unknown owner - C:\WINDOWS\system32\svcd\svchost.exe

    End of file - 15439 bytes

    Once again, I would really appreciate the help.
  2. Sponsor

  3. JSntgRvr

    JSntgRvr Moderator Malware Specialist

    Jul 1, 2003
    First Name:
    Hi, PPEpper :)


    RIGHT-CLICK HERE and Save As (in IE it's "Save Target As") in order to download DelDomains.inf to your desktop. Once downloaded, RIGHT-CLICK DelDomains.inf and select: Install (no need to restart)

    Note: This will remove all entries in the "Trusted Zone" and "Ranges" also.

    Please download FixWareout from Here or Here.

    Note: You will need to run this tool while having an Internet Connection. The tool will download other files while running.
    1. Save it to your desktop and run it. Click Next, then Install, make sure "Run fixit" is checked and click Finish.
    2. The fix will begin; follow the prompts.
    3. If your firewall gives an alert, (because this tool will download an additional files from the internet), please don't let your firewall block it, but allow it instead.
    4. You will be asked to reboot your computer; please do so. Your system may take longer than usual to load; this is normal.
    5. Once the desktop loads a text file will open (report.txt).
      Please post the C:\fixwareout\report.txt ) in your next reply.
    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    1. Please, never rename Combofix unless instructed.
    2. Close any open browsers.
    3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      • Close any open browsers.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    4. Double click on combofix.exe & follow the prompts.
    5. When finished, it will produce a report for you.
    6. Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.
    **Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**
  4. PPEpper

    PPEpper Thread Starter

    Jul 11, 2007
    when i right click on the 'Here', there is no option that allows me to save link or save file
  5. PPEpper

    PPEpper Thread Starter

    Jul 11, 2007
    I am now in Safe Mode w/ Networking & Im doing it now.
    If I don't do safe mode it is almost IMPOSSIBLE for me to do anything.
  6. PPEpper

    PPEpper Thread Starter

    Jul 11, 2007
    Okay I saved it to my desktop, but it won't let me install it in either safe mode or even non safe mode...in regular mode it says something like..'not apart of win32 file' and it wont install it...
  7. JSntgRvr

    JSntgRvr Moderator Malware Specialist

    Jul 1, 2003
    First Name:
    Skip those you cannot run and continue with the rest.
  8. Sponsor

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