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I've got a slow one too!

Discussion in 'Windows Vista' started by debrann222, Nov 23, 2011.

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  1. debrann222

    debrann222 Thread Starter

    Joined:
    Oct 3, 2010
    Messages:
    110
    Hey guys! You've helped me in the past with my xp issues and taught me SO much in terms of maintenance but this is my Mom's computer, she's running Vista and I don't know what I'm doing. Things are hanging up on the internet and SLOW. So far, I've read jsgal's post and emptied the 2 temp files. Here is my HiJackthis:

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 9:28:19 AM, on 11/23/2011
    Platform: Windows Vista SP2 (WinNT 6.00.1906)
    MSIE: Internet Explorer v8.00 (8.00.6001.19154)
    Boot mode: Normal

    Running processes:
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\SiteAdvisor\6253\SiteAdv.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
    C:\Program Files\Windows Media Player\wmpnscfg.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\Windows Live\Messenger\msnmsgr.exe
    C:\Program Files\Linksys EasyLink Advisor\LinksysAgent.exe
    C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
    C:\Windows\system32\wbem\unsecapp.exe
    C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
    C:\Program Files\Windows Live\Contacts\wlcomm.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Windows\system32\wuauclt.exe
    C:\Program Files\Mozilla Firefox\plugin-container.exe
    C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.com/g/startpage.html?Ch=Retail&Br=EM&Loc=ENG_US&Sys=DTP&M=W3609
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.gateway.com/g/startpage.html?Ch=Retail&Br=EM&Loc=ENG_US&Sys=DTP&M=W3609
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.gateway.com/g/sidepanel.html?Ch=Retail&Br=EM&Loc=ENG_US&Sys=DTP&M=W3609
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://www.yahoo.com
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O2 - BHO: (no name) - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - (no file)
    O2 - BHO: (no name) - {089FD14D-132B-48FC-8861-0048AE113215} - C:\Program Files\SiteAdvisor\6253\SiteAdv.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll (file missing)
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
    O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.2.4204.1700\swg.dll
    O2 - BHO: CBrowserHelperObject Object - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\google\BAE.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
    O3 - Toolbar: McAfee SiteAdvisor - {0BF43445-2F28-4351-9252-17FE6E806AA0} - C:\Program Files\SiteAdvisor\6253\SiteAdv.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
    O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
    O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
    O4 - HKLM\..\Run: [SiteAdvisor] C:\Program Files\SiteAdvisor\6253\SiteAdv.exe
    O4 - HKLM\..\Run: [Performance Center] C:\Program Files\Ascentive\Performance Center\ApcMain.exe -m
    O4 - HKLM\..\Run: [SigmatelSysTrayApp] sttray.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 10.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKCU\..\Run: [Uniblue RegistryBooster 2009] c:\program files\uniblue\registrybooster\StartRegistryBooster.exe
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
    O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
    O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
    O4 - HKCU\..\Run: [EasyLinkAdvisor] "C:\Program Files\Linksys EasyLink Advisor\LinksysAgent.exe" /startup
    O4 - HKCU\..\Run: [Google Update] "C:\Users\Lynn\AppData\Local\Google\Update\GoogleUpdate.exe" /c
    O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
    O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
    O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
    O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
    O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\HP Games\HP Game Console\GameConsoleService.exe
    O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
    O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

    --
    End of file - 8530 bytes
     
  2. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    1- Run HijackThis again.
    2- Click on Open The Misc Tools section from the Main Menu.
    3- Click on Open Uninstall Manager.
    4- Click on Save list...
    5- Save the text file to the desktop.
    6- Copy and paste the log from Notepad into your next reply.
     
  3. debrann222

    debrann222 Thread Starter

    Joined:
    Oct 3, 2010
    Messages:
    110
    Update for Microsoft Office 2007 (KB2508958)
    Abacast Distributed On-Demand
    Ability Office 4
    Ability Office 5
    Acrobat.com
    Acrobat.com
    Adobe AIR
    Adobe AIR
    Adobe Flash Player 10 Plugin
    Adobe Reader X (10.0.1)
    Apple Application Support
    Apple Mobile Device Support
    Apple Software Update
    Bonjour
    Browser Address Error Redirector
    Digital Media Reader
    Drivers Install For Linksys Easylink Advisor
    eMachines Recovery Center Installer
    getPlus(R) for Adobe
    Google Desktop
    Google Earth
    Google Toolbar for Internet Explorer
    Google Update Helper
    Google Updater
    HiJackThis
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    HP Game Console
    HP Games
    Intel(R) Graphics Media Accelerator Driver
    Intel(R) PRO Network Connections Drivers
    iTunes
    Jasc Paint Shop Pro 8
    Java(TM) 6 Update 29
    Java(TM) SE Runtime Environment 6
    Junk Mail filter update
    LG USB Modem driver
    Linksys EasyLink Advisor 1.6 (0032)
    Malwarebytes' Anti-Malware version 1.51.2.1300
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 4 Client Profile
    Microsoft .NET Framework 4 Client Profile
    Microsoft Choice Guard
    Microsoft Money 2006
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office Excel MUI (English) 2007
    Microsoft Office Home and Student 2007
    Microsoft Office Home and Student 2007
    Microsoft Office Live Add-in 1.5
    Microsoft Office OneNote MUI (English) 2007
    Microsoft Office PowerPoint MUI (English) 2007
    Microsoft Office Proof (English) 2007
    Microsoft Office Proof (French) 2007
    Microsoft Office Proof (Spanish) 2007
    Microsoft Office Proofing (English) 2007
    Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
    Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
    Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
    Microsoft Office Shared MUI (English) 2007
    Microsoft Office Shared Setup Metadata MUI (English) 2007
    Microsoft Office Word MUI (English) 2007
    Microsoft Search Enhancement Pack
    Microsoft Silverlight
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft Sync Framework Runtime Native v1.0 (x86)
    Microsoft Sync Framework Services Native v1.0 (x86)
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Works
    Mozilla Firefox 8.0.1 (x86 en-US)
    MSVCRT
    MSXML 4.0 SP2 (KB927978)
    MSXML 4.0 SP2 (KB936181)
    MSXML 4.0 SP2 (KB941833)
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    NetAssistant
    OGA Notifier 2.0.0048.0
    Picasa 3
    Power2Go 5.0
    QuickTime
    Real Crimes - The Unicorn Killer
    Security Update for 2007 Microsoft Office System (KB2288621)
    Security Update for 2007 Microsoft Office System (KB2288931)
    Security Update for 2007 Microsoft Office System (KB2345043)
    Security Update for 2007 Microsoft Office System (KB2553074)
    Security Update for 2007 Microsoft Office System (KB2553089)
    Security Update for 2007 Microsoft Office System (KB2553090)
    Security Update for 2007 Microsoft Office System (KB2584063)
    Security Update for 2007 Microsoft Office System (KB969559)
    Security Update for 2007 Microsoft Office System (KB976321)
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
    Security Update for Microsoft Office Excel 2007 (KB2553073)
    Security Update for Microsoft Office InfoPath 2007 (KB979441)
    Security Update for Microsoft Office PowerPoint 2007 (KB2535818)
    Security Update for Microsoft Office PowerPoint Viewer 2007 (KB2464623)
    Security Update for Microsoft Office system 2007 (972581)
    Security Update for Microsoft Office system 2007 (KB974234)
    Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
    Security Update for Microsoft Office Word 2007 (KB2344993)
    SigmaTel Audio
    Soft Data Fax Modem with SmartCP
    Spelling Dictionaries Support For Adobe Reader 9
    SUPERAntiSpyware
    TinyWord 2.9.0
    Update for 2007 Microsoft Office System (KB967642)
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
    Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
    Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
    Update for Microsoft Office 2007 Help for Common Features (KB963673)
    Update for Microsoft Office 2007 System (KB2539530)
    Update for Microsoft Office Excel 2007 Help (KB963678)
    Update for Microsoft Office OneNote 2007 (KB980729)
    Update for Microsoft Office OneNote 2007 Help (KB963670)
    Update for Microsoft Office Powerpoint 2007 Help (KB963669)
    Update for Microsoft Office Script Editor Help (KB963671)
    Update for Microsoft Office Word 2007 Help (KB963665)
    VZAccess Manager
    Windows Live Call
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live Essentials
    Windows Live Family Safety
    Windows Live ID Sign-in Assistant
    Windows Live Mail
    Windows Live Messenger
    Windows Live Movie Maker
    Windows Live Photo Gallery
    Windows Live Sync
    Windows Live Toolbar
    Windows Live Upload Tool
    Windows Live Writer
    Yahoo! Internet Mail
    Yahoo! Messenger
     
  4. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Please run HijackThis again.

    Select Do a system scan only.

    Put a check mark on the following entries:

    O4 - HKLM\..\Run: [Performance Center] C:\Program Files\Ascentive\Performance Center\ApcMain.exe -m

    O4 - HKCU\..\Run: [Uniblue RegistryBooster 2009] c:\program files\uniblue\registrybooster\StartRegistryBooster.exe

    Click Fix checked.

    ===================================================================

    Are you having trouble in both Internet Explorer 8 and Firefox?
     
  5. debrann222

    debrann222 Thread Starter

    Joined:
    Oct 3, 2010
    Messages:
    110
    I don't even know if she uses Explorer 8...let me browse around and see....
     
  6. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
  7. debrann222

    debrann222 Thread Starter

    Joined:
    Oct 3, 2010
    Messages:
    110
    It's not hanging up. Things are much faster. [Mom has so many people using her computer -adding navigation bars, search engines and stuff she doesn't use.]
     
  8. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Not sure I follow you. Did you try Firefox in Safe Mode?
     
  9. debrann222

    debrann222 Thread Starter

    Joined:
    Oct 3, 2010
    Messages:
    110
    Firefox stopped hanging in Safe Mode. It stopped hanging in regular mode. Things are faster overall.
     
  10. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    You'll need to isolate the add-on(s) slowing down Firefox. You cannot run it in Safe Mode indefinitely, otherwise you'll be missing quite a few useful add-ons.

    Did Firefox stop hanging after "Fixing" the two entries in HijackThis?
     
  11. debrann222

    debrann222 Thread Starter

    Joined:
    Oct 3, 2010
    Messages:
    110
    Still hanging up, non-responsive scripts in regular mode and generally a pain in the arse
     
  12. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    You'll need to isolate the add-on(s) slowing down Firefox.
     
  13. debrann222

    debrann222 Thread Starter

    Joined:
    Oct 3, 2010
    Messages:
    110
    Mom only had 3 that were running and I doubt she had anything to do with acquiring them so I disabled them. No hang ups or unresponsive scripts so far with 5 windows open...
     
  14. debrann222

    debrann222 Thread Starter

    Joined:
    Oct 3, 2010
    Messages:
    110
    Happy Thanksgiving by the way...;-)
     
  15. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Thank you! You too! :)
     
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